TeamViewer ONE vs BMC Helix ITSM

Zoho Assist

Slack

Supremo Remote Desktop 

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients.

System administrator

We are currently in situation when we created support ticket and now  waiting for some working solution or workaround but it takes several weeks and we just sending logs or answering questions.

Lawyer

The IT support was able, via TeamViewer, to quickly help me with the downtime issues while I was away from the office and the city.

Customer assistant

I had to use this application several times over the past few months, we were implementing a new system and thanks to it, I had all the help I needed for the time I needed the support of the new system, which was far away.

TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Access Controls/Permissions

Active Directory Integration

Activity Tracking

AI Copilot

AI/Machine Learning

AI Summarization

Alerts/Escalation

Alerts/Notifications

Anomaly/Malware Detection

Anti Virus

Application Management

Application Security

App Management

Asset Discovery

Asset Tracking

Assignment Management

Audio Calls

Audit Trail

Authentication

Automated Routing

Automatic Backup

Automatic Patch Deployment

Automatic Scans

Backup and Recovery

Barcode/Ticket Scanning

Behavioral Analytics

Billing & Invoicing

Build Automation

BYOD Management

Change Management

Chatbot

Chat/Messaging

Client Portal

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Configuration Management

Contact Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Customization

Dashboard

Data Visualization

Deployment Management

Desktop Virtualization

Device Auto Discovery

Device Management

Diagnostics Tools

Documentation Management

Document Management

Drag & Drop

Electronic Signature

Email Management

Encryption

Endpoint Management

Endpoint Protection

Enrollments/Onboarding

Event Analysis

Event Logs

File Management

File Sharing

File Transfer

For MSPs

For the IT sector

Help Desk Management

HIPAA Compliant

Incident Management

Inventory Management

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Kiosk Mode

Knowledge Base Management

Knowledge Library

Knowledge Management

Live Chat

Location Tracking

Maintenance Scheduling

Meeting Management

Mobile Access

Mobile App

Mobile Device Management

Monitoring

Multi-Device Support

Multiple Monitor Access

Multiple User Accounts

Network Provisioning

Network Security

Network Wide Management

Password Management

Patch Management

Performance Metrics

Performance Monitoring

Reviews for TeamViewer ONE come from a wide variety of industries, including Information Technology and Services (14% of reviewers), Computer Software (10%), and Marketing and Advertising (4%). The most frequent use case for TeamViewer ONE cited by reviewers is remote support (61% of reviewers).

Users and use cases

Some users report that TeamViewer ONE’s free version offers robust features for personal use, and reviewers appreciate flexible pricing options. However, many reviewers find paid plans expensive, and they feel restrictive licensing and auto-renewal policies reduce value for money.

Value for money

The TeamViewer ONE integrations most frequently cited by reviewers are: AnyDesk (a remote desktop product rated 4.2 out of 5 for its integration with TeamViewer ONE) and Microsoft Outlook (an email management product, 4.9).

Integrations

TeamViewer ONE is a remote support tool with key features that include remote access/control, access controls/permissions, screen-sharing, file sharing, mobile access, and more.

Proprietary

TeamViewer ONE

Windows

Web-based

Linux

iPad

Android

iPhone

Chromebook

AnyDesk

Webex Suite

Microsoft Teams

GoTo Meeting

Zoom Workplace

RealVNC Connect

RemotePC

Splashtop

GoToMyPC

LogMeIn Pro

Chrome Remote Desktop

ScreenConnect

Google Meet

BeyondTrust Remote Support

Remote Desktop Manager

Dameware

TeamViewer Remote Access

TeamViewer Business

TeamViewer Premium

TeamViewer Corporate

TeamViewer Tensor

Noticeable lag and latency issues

Review

Unfortunately the software leaves something to be desired because there are times that they have some lags, where the screen freezes at times and navigation is a little slow.

71% of reviewers feel negative about TeamViewer’s lag and latency. Users report frequent delays, screen freezes, and slow response times during remote sessions, especially when transferring large files or using slower internet connections. They say lag disrupts workflow, makes precise actions difficult, and sometimes causes disconnections. Reviewers mention that both the local and remote device’s performance, as well as network quality, significantly impact the experience. Many find the lag frustrating for technical tasks, noting that it can lead to mistakes and requires reconnecting to restore smooth operation.

Resource-intensive and slow on older devices

Web Designer and Business Owner

Teamviewer slow down the functioning of computers with low processing speed and low storage space.

37% of reviewers feel negative about TeamViewer’s performance and speed. Users indicate that the software consumes significant CPU and memory resources, causing slowdowns or crashes on lower-end or older devices. They report sluggish startup times, delayed command execution, and occasional freezing during heavy use. Reviewers say that high resource usage can interfere with other applications and make multitasking difficult. Many mention that performance issues are more pronounced during long sessions or when handling large files, impacting overall productivity.

Dependence on strong internet connectivity

57% of reviewers feel negative about TeamViewer’s reliance on internet connection quality. Users indicate that the software requires stable, high-speed internet on both ends for smooth operation. They say slow or unstable connections result in dropped sessions, blurry screens, and delayed actions. Reviewers mention that large file transfers and video calls are particularly affected by bandwidth limitations. Many find this dependence problematic in areas with inconsistent connectivity, noting that TeamViewer becomes unreliable or unusable without a robust internet connection.

Unstable and interrupted connections

Assistant Manager

I do have difficulty accessing PCs at random times, but i figure this is more connection issues on my end or user issues (me attempting to connect too many times through my mobile app seems to require a cooldown of at least 10 minutes before I can access the PC through the mobile app OR my PC)

43% of reviewers feel negative about TeamViewer’s connection stability. Users report frequent disconnections, session timeouts, and interruptions during remote access, especially on unstable networks. They say reconnecting can be cumbersome, with cooldown periods or forced logouts after multiple attempts. Reviewers mention that version mismatches, device restarts, or network fluctuations often require manual intervention to restore the connection. Many find these interruptions disruptive to their workflow, particularly when working on time-sensitive tasks or providing remote support.

High cost and licensing frustrations

President

So, after advertising that our high one-time fee wouldn't require maintenance fees, the new model now requires an annual subscription, and we have been stuck on v12 for the last several years with no ability to get onto a newer version unless we want to spend even more money on the subscription.   As other solutions have since arisen (like Zoom) that are far less expensive, we do not feel that we will ever renew our TeamViewer license because of this.   Once they turn off the ability for TeamViewer 12 to work (which they have done for older versions already), then we'll simply be removing it from our systems.

54% of reviewers feel negative about TeamViewer’s pricing and licensing. Users frequently mention that the subscription fees are expensive, especially for small businesses or individuals. They report difficulties with auto-renewal policies, cancellation processes, and frequent prompts to upgrade. Reviewers are frustrated by compatibility issues between software versions, which often require additional purchases or upgrades. Many feel the free version is too limited and that the commercial-use detection can wrongly restrict access, making the overall pricing model feel restrictive and costly.

Significant reduction in travel and downtime

Director

TeamViewer makes it easy for me to get more work done from anywhere and saves me the trip back to the office for that one little thing that can't wait till tomorrow.

98% of reviewers feel positive about TeamViewer’s time saving capabilities. Users say the software eliminates the need for travel by enabling remote support and access, which reduces downtime and increases productivity. They appreciate being able to resolve issues instantly, access files from anywhere, and avoid lengthy email exchanges or phone calls. Reviewers indicate that the tool helps them multitask and support multiple users efficiently, saving both time and operational costs. Many mention the convenience of helping colleagues or family remotely, which they find especially valuable for IT support and during periods of remote work.

Enabling remote teamwork globally

DIrector

One of the key advantages of using TeamViewer Meeting is that it allows me to easily collaborate with our team members, regardless of their location.

95% of reviewers feel positive about TeamViewer’s team collaboration features. Users say the platform allows seamless collaboration regardless of team members’ locations, facilitating technical support, training, and project work. They appreciate being able to interact in real time, share files, and conduct meetings, which they find crucial for distributed teams. Reviewers highlight the ability to quickly resolve issues, coordinate tasks, and maintain communication, even during lockdowns or remote work scenarios. Many mention that TeamViewer supports both business and personal collaboration, making teamwork more efficient and accessible.

Quick and simple installation process

Owner/Producer

I love how easy it is to walk someone through to setup TeamViewer on their machines so we can provide support.

Software Developer

It's very simple to set up for not so much tech-savvy people which makes TeamViewer a great help and support tool.

94% of reviewers feel positive about TeamViewer’s setup process. Users report that installation is straightforward and requires minimal technical knowledge, allowing even non-experts to get started quickly. They appreciate the ease of configuring the software across different operating systems and devices, with many noting that deployment for individuals or organizations is hassle-free. Reviewers mention that setup instructions are clear, and the process is fast, often taking just a few minutes. They find the lack of complex network configurations or port forwarding especially beneficial for quick onboarding.

Versatile and secure screen sharing

An excellent option to share screens and work as a team, from any computer, whether desktop or laptop, even from mobile devices, it allows us to have full access to our files and makes it very easy to have everything under control.

SAP BASIS Consultant

This software is best for ease in screen sharing and giving control of machine to someone who wants to guide us in knowledge sharing sessions or taking control of the machine and guiding throughout the session remotely.

94% of reviewers feel positive about TeamViewer’s screen sharing functionality. Users say the feature is reliable for presentations, troubleshooting, and collaborative work, allowing them to share specific applications or entire desktops securely. They appreciate the ability to transfer files, control remote devices, and communicate in real time during sessions. Reviewers highlight the platform’s compatibility with various devices and operating systems, as well as its user-friendly interface. Many mention that screen sharing is essential for remote support, knowledge sharing, and team meetings.

IT Service Desk Analyst

TeamViewer is the most seamless and well developed IT remote control tool I have used in my time of being an IT Service Desk Analyst, packed with lots of advanced features that allow you to communicate with the end user you are helping, as well as advanced features that allow you to make your experience as an administrator a lot easier such as switching screens or disabling remote input if needed.

Its performance is smooth in most situations, and features like file transfer, multi‑monitor support, and session recording make it feel like a complete remote‑work toolkit rather than just a screen‑sharing app.

Senior. Technical Support Specialist for Network Operations

I use TeamViewer ONE mainly for remote support and quick troubleshooting at work, and it saves me a lot of walking around or waiting for someone to explain their issue.

Director of Marketing

The ability to remote into our clients' and partners' trusted units allowed us to fix and manage devices remotely and effectively.

Product Owner

It has all the features you need, and the end to end encryption is impressive. If your company already has RDP, you will need to convince them that TeamViewer is worth the extra spend, which if you supporting other operating systems, it certainly is.

Chief Wizard

I can send required updates easily, and adjust settings in the users system easily. And It can find an existing users connection point even when their network changes.

TeamViewer software uses slots / operating system, not MAC address or device: I have a dualboot (Windows-Linux) setup and if I install the software on both operating systems, it takes 2 slots instead of 1 although both OS runs on the same physical device;

At the same time, the platform isn’t without frustrations: pricing can feel high, the interface occasionally feels cluttered, and false commercial‑use flags can interrupt work at inconvenient moments.

Community Manager

With TeamViewer, I can quickly access their machines to fix bugs, set up test servers, or show build adjustments in real time.

TeamViewer ONE vs BMC Helix ITSM Comparison (2026)

TeamViewer ONE vs BMC Helix ITSM Comparison (2026)

TeamViewer ONE

BMC Helix ITSM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives