Teamwork Desk vs Abtrac Comparison

Overview

Teamwork Desk takes care of ticket management so you can take care of your customers. Reduce silos, improve collaboration,...

Abtrac is a project planning & management solution for architects, engineers, designers, planners, surveyors & other professional...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$7.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
A$60.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

67

36

6

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.3

(12)

5

4

3

2

1

6

4

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Ease to use, beautiful interface and reporting with excellent graphics and a lot of options. The use of tags allow to set better reporting filters.
Ease of use, great tracking abilities, exporting as Excel documents, good customer support.
Good pricing - particularly the per-ticket model which works great for us as a startup. Great integration with email for some of our team who prefer to work in outlook.

Pros

Wonderful Abtrac staff to work with. The technical staff are excellent - professional, knowledgeable, patient, efficient and extremely helpful.
Real time cost of projects, collection of WIP, ability to write on and off against projects, invoicing and reporting functions are fantastic.
It is very user friendly and logical to use. The support staff are easy to contact and incredibly knowledgeable and helpful.

Cons

Another particularly annoying problem with TW Projects is notifications.
But for me, the worst feature is that with a basic (paid) subscription, you can't remove the 'powered by ...' text at the bottom of each email received by our customers.
I need a way to close task lists even when some items are incomplete. My business is an animal hospital, so there are times when some tasks are deferred to attend to emergency cases.

Cons

The speed can be slow, this is also what i hear other staff complain about also.
Sometimes a bit of a pause when the internet isn't going well. Having to log in when you've been doing something else is a bit of a pain at times.
Adding addresses is confusing - e.g. if you use the post code line, it does not come up in the address.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features34
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Anti Spam
  • Attendance Tracking
  • Automatic Lead Distribution
  • Billable Hours Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Budgeting
  • Call Recording
  • Call Tracking
  • Categorization
  • Client Portal
  • Contact History
  • Cost Analysis
  • Cost Estimating
  • Cost Tracking
  • Customer Accounts
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Templates
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • Filtered Views
  • Forecasting
  • Invoice Management
  • Knowledge Base Management
  • Lead Assignment
  • Mail Merge
  • Mobile Integration
  • Multi-Department / Project
  • Multiple Projects
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Productivity Reporting
  • Profitability Analysis
  • Progress Reports
  • Progress Tracking
  • Project Budgeting
  • Project Estimating
  • Project Management
  • Project Notes
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • QuickBooks Integration
  • Real Time Data
  • Real Time Reporting
  • Remote Access
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Search Functionality
  • Status Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Time & Expense Tracking
  • Time Clock
  • Timesheets
  • Workflow Management
  • Total features45
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Anti Spam
  • Attendance Tracking
  • Automatic Lead Distribution
  • Billable Hours Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Budgeting
  • Call Recording
  • Call Tracking
  • Categorization
  • Client Portal
  • Contact History
  • Cost Analysis
  • Cost Estimating
  • Cost Tracking
  • Customer Accounts
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Templates
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • Filtered Views
  • Forecasting
  • Invoice Management
  • Knowledge Base Management
  • Lead Assignment
  • Mail Merge
  • Mobile Integration
  • Multi-Department / Project
  • Multiple Projects
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Productivity Reporting
  • Profitability Analysis
  • Progress Reports
  • Progress Tracking
  • Project Budgeting
  • Project Estimating
  • Project Management
  • Project Notes
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • QuickBooks Integration
  • Real Time Data
  • Real Time Reporting
  • Remote Access
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Search Functionality
  • Status Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Time & Expense Tracking
  • Time Clock
  • Timesheets
  • Workflow Management

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations5
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Teamwork Desk vs. Abtrac

See how Teamwork Desk and Abtrac stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.