Remote Support Software That Always Works ( 4.75/ 5 353 reviews) 593 Alternatives to FixMe.IT
Explore a recommended list of FixMe.IT alternatives for your business in 2020. Compare alternatives to FixMe.IT side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
What users mention about GoToAssist See all reviews The software is a nice way to be able to have IT help. Easy access and useful when in satellite offices so they do not have to drive there. The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session. I like that the software is easy to use, the connection is smooth and it has been stable most of the time.
PC-Duo: fast, secure and centrally managed remote control.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Our company is satisfied with the tool, the use of it is not exclusive to IT, departments such as maintenance, marketing and finance have joined the use of this great tool. The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service. The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Remote monitoring & management for managed service providers
What users mention about Naverisk See all reviews Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. The Support team, they are all great, very helpful and knowledgeable. The roadmap / frequent upgrades are god.
The Easiest-to-Use Unified Endpoint Management Platform
What users mention about NinjaRMM See all reviews I have been able to focus on bigger task without having to worry about patching and network connectivity loss. To get notified immediately when a server is off-line is exactly what I need. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Easy to use, tons of features, great cost, great implementation team, great support, and wonderful community.
Ticketing, powered by your Slack conversations
IT Systems Management Software for Internal IT and MSPs
What users mention about Kaseya VSA See all reviews All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features. The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs. This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great. Mobile support is amazing as I love being able to remote into my home computer from my phone.
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
What users mention about Atera See all reviews Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly. Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.
Multi-channel Customer Communication Platform
Revolutionary blockchain-powered contact center software
What users mention about Fenero See all reviews Affordable solution but needs to work on its software for better reliability and performance. The software is very easy to use. It is also very well supported, packed with features and amazing reporting. Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.
Collaborative remote access solution
What users mention about SolarWinds Take Control See all reviews Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself. Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central. When ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.
Remote meeting platform for resolving customers' queries
What users mention about ConnectWise Control See all reviews In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it. We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product. They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
HaloPSA brings everything an MSP needs into one location.
What users mention about HaloPSA See all reviews Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in. Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support. We have been using NetHelpDesk for two years now and have been extremely pleased with its performance. And reliability over this time.
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company. Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective. I like that it is easy to navigate and gives you the ability to create different pathways for your script.
BOSS Solutions a FrontRunner in Help Desk Software
What users mention about BOSS Solutions Suite See all reviews A wonderful support staff and wonderful team to work with to get the most out of this product. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.
Help desk and ticketing solution for customer service
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Thank you Vision Helpdesk team for the great product and outstanding customer support experience. After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost. Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing. What users mention about InvGate Service Desk See all reviews I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Product is easy to understand and looks great – mobile view is best in class. Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.
Helpdesk, customer support software
What users mention about HappyFox See all reviews We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Great response from the sales team. Beyond that, it has not been a great experience. It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
On-demand attended & unattended remote support software
What users mention about Splashtop On-Demand Support See all reviews Occasionally on a bad connection, it will freeze up, but that is hardly the fault of the software. Great price to feature ratio. Fantastic sales and support experience. SOS is quite easy to walk a user through to get a remote session started. Good speed and desktop scaling is excellent.
Remote support and device access management solution
What users mention about dualmon Remote Access See all reviews If the computer I am accessing is turned off, then it does present a problem. Sometimes, the cleaning personnel will accidentally shut my computer off, which leaves me unable to access my computer. I can take control of a customer PC, it is secure with not only the password for your account but also for the static PC. I love the way the assistance works also, very easy. But with DualMon, all of my needs are met at a fraction of the cost. A superb value for the money.
Remote access & control for secure support
What users mention about Netop Remote Control See all reviews Overall, I have always been pleased with Netop. It is a great program to use. It's got great response times when in remote control of a terminal and allows for connectivity into the company's active directory for a full view of users and devices accessible. It's a great solution to use when you want to remote control your clients.
Remote support and online meeting management solution
Remote support software & unattended remote access
What users mention about ISL Light Remote Desktop See all reviews The customatisation (f.e. with our LOGO + Technician Name) of the interface is a nice AND easy thing, together with the selfstarting video-recording is a great advantage. We like the ease of use for both the clients and ourselves, we also like the easy file transfer feature and the ability to give easy Ad Hoc support. Very powerful and fast for how lightweight it is too. The integrations with Pronto are excellent too.
Web conferencing and remote support software
What users mention about TurboMeeting See all reviews The yearly cost of this technology is minimal compared to the excellent reliability, usability and support. TurboMeeting is very reliable and R*HUB is a great technology partner. On-site hub worked perfect as a host. Minimal connection issues and great app support.
Cloud-based IT operations management suite
What users mention about Syxsense See all reviews Their customer service was also excellent. They were very quick to respond, always available to help, and good people all around. We are very impressed and happy with the solution. We originally were looking for just a patching solution, but we also got a software deployment tool that works great. The web console can be a disjointed at times. Every now and then the page doesn't refresh properly and I am forced to go back and repeat the same process over again.
IT Automation for Today’s IT World
What users mention about ConnectWise Automate See all reviews We love that we are able to do so much with the computers that we manage on this software. Also love that we can find out hardware information through this secure application. Bad UI Design, Bad Releases, horrible support staff willing to assist with issues, constant support problems as they always send a KB article that has nothing to do with your issue. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point.
All-in-one remote IT monitoring and management platform.
What users mention about Pulseway See all reviews If you dont have an Active Directory environment like myself, this is a solid option. Its not going to be AS robust in features and manageability but it comes close enough. The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications. I love the fact that Pulseway is so responsive, web accessible, and the support is amazing.
Manage your projects from start to finish with Wrike
What users mention about Wrike See all reviews The Gantt chart is amazing and very handy as a project management tool and good for scheduling. It has a Customized automated workflows, and also can be integrated with so many popular Apps. Then they deactivated our account with no warning, and when I asked they said "it's written on the invoice. I supposedly had access to a CSM, but they never called. We want to stress that we love and recommend Wrike mostly for its ability to combine what we see as available features from other applications under one umbrella.
Private cloud management solution for legal & law firms
What users mention about Abacus Private Cloud See all reviews The experience was catastrophic. The on boarding team at Abacus Private Cloud was never able to transition our data from Amicus to AbacusLaw and we were within 10 days of missing a billing cycle. What we have enjoyed the most with APC is their customer service. The technicians that we have dealt with have been dedicated to finding a solution. Abacus is extremely user friendly, and the ability to access so much information with the click of a key is awesome.
Cybersecurity management tool with custom alert thresholds
What users mention about Continuum Fortify See all reviews Continuity in conjunction with the Continuum NOC is a fantastic solution that keeps the customer protected and our staff utilization low. The interface is very user friendly and has a ton of awesome features. The customer Management portal is great. Gets great alerts when the customer's hardware has issues.
Help desk & service management
What users mention about TOPdesk See all reviews TOPdesk is a quality solution, supported by quality people and at a very affordable price. This has been a great innovation and development. Great customer support, which is really important. Great, all the staff at TOPdesk were helpful and keen to ensure we achieved our goals.
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews The ease of use, ability to customize the software to our needs and the fantastic support we receive. I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians. The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
IT Asset Management Software
Alerting and on-call management for always-on services
What users mention about Opsgenie See all reviews Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice. The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team. I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use.
Cloud-based solutions for audit, risk management, compliance
What users mention about Onspring See all reviews Just some basic training and we're up and running. Also, Onspring's support is outstanding for any issue, big or small, that we run into. Working with Chris and Jason was a great experience. Customer support is superb. Overall our company's experience has been very good. Intuitive software with great support.
Customizable IT service management solution
What users mention about Cherwell See all reviews This product stands up against the Goliaths at a much better price point and value. It is gaining rapidly on the top two competitors, and for very good reason. CGC conference and culture seem pretty impressive. Features seem to stand up favorably to Service Now, though at the speed both change its difficult to say who is on top. We can create,track, monitor and assign problematic cases that come to our helpdesk from clients so we can best assist them and find a resolution.
Service desk software with self-service web portal support
Actionable IT alerting platform for enterprises
What users mention about xMatters See all reviews Ease of use, reliability and the find/assign with escalation capabilities. Having one tool to notify and also be able to do scheduling for on-call rotations is a benefit. Having the ability to instantly contact available volunteers to resolve incoming rescues, has helped us to significantly improve our service to animals and the community. The ability to just have users locate their xmatters notification email and then join the bridge off of that is great.
Cloud based solution to track & control IT services
What users mention about ChangeGear Service Desk See all reviews If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product. We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use. It is frustrating and I do not recommend this software. The following error occurs when we open any ticket or click any ticket: ChangeGear has detected the following error.
Unified project management & help desk software
Service desk & IT service management
What users mention about Serviceaide See all reviews The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad. We are very pleased with the overall product capability, ease of use, and feature rich environment. Simple and effective product, great value for the business with easy adaptation and good additives.
Issue tracking software built for businesses using Jira
ITSM solution for managing incidents & assets
Remote monitoring & management platform
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them. For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.
Flexible Software. Focused Service.
What users mention about Vivantio See all reviews For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA. It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.
Incident Management & Operations Performance Software
What users mention about PagerDuty See all reviews The ability to to have the information displayed and on the go with the App is great for us as we can engage with stakeholders and its bought in consistency for out out of hours team on alerting. Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. We also suffer during outages for the lack of a "acknowledge all incoming pages" button.
Modular ITSM and ITAM solution based on ITIL principles
What users mention about Canfigure See all reviews The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities. The support has been fantastic in responsiveness and answering questions about how to make the application fit our business. Chris has been more than supportive and quick to respond, which I appreciate.
ITIL Certified IT Service and Asset Management Solution
A PSA Tool Designed To Run Your As-a-Service Business
What users mention about ConnectWise Manage See all reviews Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size. I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly. What I mainly love about this product is it really helps me delivering more consistent service to my beloved clients.
Premium live chat software
What users mention about HappyFox Chat See all reviews For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price. The best live chat I've used, great features included in the free version. New features have been adding up from recent new updates. It is a very good tool to connect with customers to increase sales.
Artificial intelligence (AI)-based chatbot creation platform
Leading Community Platform for Customer Success & Support
Knowledge management platform
What users mention about SABIO See all reviews The extremely good Usability - its a really help in daily business. And the cooperation with sabio is pragmatic, fast, easy and smart. Knowledge Management with variety of innovative functions and excellent cost-performance ratio. Easy to integrate and good care during the implementation phase.
SMS texting and live chat for sales, support & ops teams
What users mention about Avochato See all reviews I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business. The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with. Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business.
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
Marketing, customer service & lead management software
Cloud-based messaging and conversational AI platform
Text messaging for customer service & team collaboration
What users mention about Zingle See all reviews Great account managers, excellent communication. API is open and we are building a smart bot on top of Zingle. It's super user friendly and the analytics help us keep on top of ensuring our team delivers consistent service levels to our customers. Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage.
AI-powered customer engagement platform
What users mention about Bold360 See all reviews Overall, I am pleased with the software itself. I think the 360 web client is a nice upgrade. I like being able to send GIFs, they make the conversation more fun and similar to texting. In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.
Build your bot now, no coding required.
What users mention about Chatfuel See all reviews Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free. Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger. Documentation is also poor. There is no support for subroutines, jumping around a conversation.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions. It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
Real conversations in real-time
What users mention about Comm100 Live Chat See all reviews We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software. It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted. Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
QA Software for scoring (Calls/email/chat/social)
What users mention about Scorebuddy See all reviews On the other hand, we identify the need for improvement in our processes and training needs within the team. Scorebuddy is a great help to us in this process. Scorebuddy is a great tool, providing solid interface for quality purposes. It is very easy to work with and make adjustments. Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis.
Call center CRM-integrated software
QuickBooks inventory management software for SMBs
What users mention about Acctivate See all reviews This is an excellent product that is from an equally excellent vendor whose attention to customer service and details are superb. The biggest challenge with Acctivate is that it seems to crash for no obvious reason and sometimes with no warning. When this happens, whatever is being worked on is lost. I appreciate the ability to build just the right set of modules for what we need and particularly like its ability to handle our complicated inventory system.
A cloud-based business phone service
What users mention about FluentStream See all reviews We have found this provider and their product to be highly reliable and their staff to be ever courteous, professional, and consistently responsive to our inquiries and needs. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use. If you are a small business like us and you want to save money on a reliable and robust telephone service - I would highly recommend FluentStream.
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation. We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support. Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
Online reputation management
What users mention about BirdEye See all reviews Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms. Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews. M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.
The only unified customer support solution.
What users mention about Wix Answers See all reviews The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability. I love using this site because the features are amazing. I can create an amazing website in hours without having any issues. You can embed it on your website and app. It has a great search engine and good quality reports.
Ticketing software for effortless customer support
What users mention about HelpDesk See all reviews The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients. The software is very easy for my agents to understand and it is great that they can access it online anywhere. We're able to manage tickets in a clean and visually minimal environment and get information without needing to execute multiple clicks. Definitely recommend this solution for teams of all sizes.
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
AI-based customer service management solution
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up. Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging. Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance. The best part of Supportbench is the help I have received from representative at Supportbench.
Gladly is a Cloud-based customer service platform
The Customer Friendship Platform
What users mention about Dixa See all reviews They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot. The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality. No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts.
Ticket management for customer service and support teams
What users mention about ngDesk See all reviews Most of the problems are open for months. The system is down very often and the end customers are complaining all the time. I don't know how can anyone have a good experience with ngDesk. They are not able to provide a stable and robust product. It's completely free which is amazing and the website says it continues to be free.
Returns management and product service tracking solution
What users mention about RenewityRMA See all reviews We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. Our business has a rigorous technical service depot where we like to track some items that are very product-specific. I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.
Artificial Intelligence-based knowledge management solution
Call center software for outbound sales & BPO teams
Customer service platform for asynchronous messaging
What users mention about Sparkcentral See all reviews I like that it is easy to use, useful when helping customers and there are a lot of good features on it. Help us to understand why we should use Social Media. The functionnalities are very great and new are coming. Very easy to user, good & fast support, nice reporting features.
Cloud Based Ticket Management & Help Desk Software
What users mention about Cayzu See all reviews I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.
Self-service support & customer education platform
What users mention about elevio See all reviews I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob. For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Live Chat Software and Virtual agent for SMBs
What users mention about HelpOnClick Live Chat Software See all reviews As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. I really appreciate this tool and even more when I see that customers love it too. Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there.
Cloud contact and call center software
What users mention about Five9 See all reviews One of the best feature of this software is that it allows you to download a plug-in to your browser, so that way one can multitask will effectively helping customers. Each time customer service was contacted, no matter the issue, we were always told it was user error, computer error, or internet error. Agent use is wonderful once it gets all the quirks down. Supervisor app is wonderful for call tracking, recording, time management, client tracking.
Phone system for support and sales teams
What users mention about Aircall See all reviews Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless. The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component. Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...).
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years. The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies. Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items. What users mention about Salesforce Essentials See all reviews I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it. Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution. They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.