FixMe.IT vs Atera Comparison

Overview

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Atera is the Ultimate All-in-One RMM Tool Suite for MSPs and IT Pros. Combining RMM, PSA, Remote Access and so much more!...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$30.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$79.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

272

74

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

87

54

5

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease.
Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
I love that I'm able to connect to the users computer with ease, users don't like complicated programs, so the ability for them to give me a number that is easy to read makes my job easier.

Pros

Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly.
Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations.
Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.

Cons

The software does not work with mac computers many of my customer have Macs so this creates a problem.
However in an emergency when that software is corrupt, unusable, not installed, etc.
Gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result.

Cons

The lack of a mobile device app. Inability to have down servers create notifications until they check back in.
Will the features for automation were there, I found that the agent constantly stopped checking in and also the admin portal was sluggish.
There is NO way to speak to someone, everything is bot type chat, long hold queues and email tickets. Avoid this, you get what you pay for.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features10
  • API
  • Access Control
  • Activity Tracking
  • Anti Virus
  • Assessment Management
  • Automated Billing
  • Automatic Backup
  • Billable Hours Tracking
  • Business Analysis
  • Chat
  • Customer Accounts
  • Customizable Branding
  • Customizable Reporting
  • Drag & Drop Interface
  • Escalation Management
  • Event Logs
  • File Transfer
  • Inventory Management
  • Knowledge Base Management
  • Monitoring
  • Patch Management
  • Performance Reports
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Remote Access
  • Remote Control
  • Remote Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • Server Monitoring
  • Summary Reports
  • Support Ticket Management
  • Third Party Integration
  • Two-Factor Authentication
  • Uptime Monitoring
  • Whiteboard
  • Total features33
  • API
  • Access Control
  • Activity Tracking
  • Anti Virus
  • Assessment Management
  • Automated Billing
  • Automatic Backup
  • Billable Hours Tracking
  • Business Analysis
  • Chat
  • Customer Accounts
  • Customizable Branding
  • Customizable Reporting
  • Drag & Drop Interface
  • Escalation Management
  • Event Logs
  • File Transfer
  • Inventory Management
  • Knowledge Base Management
  • Monitoring
  • Patch Management
  • Performance Reports
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Remote Access
  • Remote Control
  • Remote Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • Server Monitoring
  • Summary Reports
  • Support Ticket Management
  • Third Party Integration
  • Two-Factor Authentication
  • Uptime Monitoring
  • Whiteboard

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations10
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

FixMe.IT vs. Atera

See how FixMe.IT and Atera stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.