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FixMe.IT vs dualmon Comparison

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Overview

Category Leaders

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Category Leaders

dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

30

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

49

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

276

73

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

5

4

3

2

1

60

24

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

Pros

Being able to successfully manage my network and my servers by using Dualmon remote access software has been a lifesaver. I honestly would not be able make it without this software.
I have been using this for about 9 months and love it, I was searching for a cloud based remote service, and for the price Dualmon is great.
Works great and very affordable. Every time I've had an issue it was resolved quickly.

Cons

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
So far, I havent found anything too terrible. The layout could be updated.

Cons

If the computer I am accessing is turned off, then it does present a problem. Sometimes, the cleaning personnel will accidentally shut my computer off, which leaves me unable to access my computer.
I would be willing to pay for the app, or pay more for the annual subscription if it came to that.
The only feature missing from DualMon is multiple window control.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features19
  • Access Controls/Permissions
  • Calendar Management
  • Calendar Sync
  • Chat/Messaging
  • Collaboration Tools
  • Customizable Branding
  • Customizable Reports
  • Diagnostic Tools
  • Drag & Drop
  • File Sharing
  • File Transfer
  • Inventory Management
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multimedia Support
  • Multiple Data Sources
  • Multiple Monitor Access
  • Multiple User Accounts
  • Presentation Streaming
  • Print Management
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Recording
  • Screen Sharing
  • Secure Login
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Status Tracking
  • Summary Reports
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Whiteboard
  • Total features41
  • Access Controls/Permissions
  • Calendar Management
  • Calendar Sync
  • Chat/Messaging
  • Collaboration Tools
  • Customizable Branding
  • Customizable Reports
  • Diagnostic Tools
  • Drag & Drop
  • File Sharing
  • File Transfer
  • Inventory Management
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multimedia Support
  • Multiple Data Sources
  • Multiple Monitor Access
  • Multiple User Accounts
  • Presentation Streaming
  • Print Management
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Recording
  • Screen Sharing
  • Secure Login
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Status Tracking
  • Summary Reports
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Whiteboard

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

FixMe.IT vs. dualmon

See how FixMe.IT and dualmon stack up against each other by comparing features, pricing, ratings, integrations, security & more.