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Remote support software designed for delivering on-demand and unattended support from anywhere in the world.
GoToAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced...
Starting from
30
Per month
Starting from
69
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Pros
Cons
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User reviews that mention these apps
Brian A.
Information Technology and Services, 1-10 employees
Used daily for less than 6 months
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so far so good. I will keep using your product. I switched over from gotoassist
I like the customization on the landing page Drag and drop from sessions is awesome I like the pop up before you start the meeting so you can add notes
I don't like the fact the customer can easily close out of the session when they get the 3 digit code. it would be nice if they get a warning that the support rep wont be able to connect if they close that window. I don't like the share your screen button next to the show customers screen button. I have accidentally clicked a few times and showed my screen
Steven P.
Information Technology and Services, self-employed
Used weekly for less than 6 months
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Overall it was a great choice to go with FixMe.IT. I specialize in Windows Servers/Workstations so the product works for me. The app is not clunky and just works flawlessly. Everything I need in a remote support software is here.
It's fast and reliable. It's much better than a lot of competitors for a cheaper price. I like that no matter what screen size your connected to you don't have problems. I often have problems with GoToAssist where I need to end a session and reconnect, this has never happen with FixMe.IT. It's just a smooth system that works really well.
Would be nice to service Macs, iPhones, and Androids.