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FixMe.IT vs GoToAssist Comparison

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Overview

Category Leaders

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Category Leaders

GoToAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

30

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

69

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

365

5

4

3

2

1

283

75

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

146

5

4

3

2

1

82

53

8

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

Pros

The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.
I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.
I like that the software is easy to use, the connection is smooth and it has been stable most of the time.

Cons

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
So far, I havent found anything too terrible. The layout could be updated.

Cons

The fact that it keeps running in the background is quite insecure, no wonder why a lot of scammers use it.
The only downside I see is the limited phone support capabilities.
Getting people with no internet or very low internet experience can be stressful.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features23
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Asset Tracking
  • Audit Management
  • Change Management
  • Chat/Messaging
  • Communication Management
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Customizable Branding
  • Customizable Reports
  • Diagnostic Tools
  • Drag & Drop
  • Email Management
  • File Sharing
  • File Transfer
  • IT Asset Management
  • Inbox Management
  • Incident Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Multiple User Accounts
  • Problem Management
  • Project Management
  • Queue Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • SMS Messaging
  • Screen Sharing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Web-based Deployment
  • Whiteboard
  • Workflow Configuration
  • Total features46
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Asset Tracking
  • Audit Management
  • Change Management
  • Chat/Messaging
  • Communication Management
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Customizable Branding
  • Customizable Reports
  • Diagnostic Tools
  • Drag & Drop
  • Email Management
  • File Sharing
  • File Transfer
  • IT Asset Management
  • Inbox Management
  • Incident Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Multiple User Accounts
  • Problem Management
  • Project Management
  • Queue Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • SMS Messaging
  • Screen Sharing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Web-based Deployment
  • Whiteboard
  • Workflow Configuration

Integrations

  • Total integrations1
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations13
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

FixMe.IT logo

FixMe.IT

First impressions on fixme.it

Reviewed 4 years ago

so far so good. I will keep using your product. I switched over from gotoassist

Pros

I like the customization on the landing page Drag and drop from sessions is awesome I like the pop up before you start the meeting so you can add notes

Cons

I don't like the fact the customer can easily close out of the session when they get the 3 digit code. it would be nice if they get a warning that the support rep wont be able to connect if they close that window. I don't like the share your screen button next to the show customers screen button. I have accidentally clicked a few times and showed my screen

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

FixMe.IT logo

FixMe.IT

Great Remote Access Software

Reviewed 4 years ago

Overall it was a great choice to go with FixMe.IT. I specialize in Windows Servers/Workstations so the product works for me. The app is not clunky and just works flawlessly. Everything I need in a remote support software is here.

Pros

It's fast and reliable. It's much better than a lot of competitors for a cheaper price. I like that no matter what screen size your connected to you don't have problems. I often have problems with GoToAssist where I need to end a session and reconnect, this has never happen with FixMe.IT. It's just a smooth system that works really well.

Cons

Would be nice to service Macs, iPhones, and Androids.