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FixMe.IT vs GoToAssist Comparison
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Overview
Remote support software designed for delivering on-demand and unattended support from anywhere in the world.
GoToAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
30
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
69
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Claudia L.
Pros
Tracey M.
Cons
Kurt B. C.
Jonathan G.
Cons
Key features
- Total features23
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Asset Tracking
- Audit Management
- Change Management
- Chat/Messaging
- Communication Management
- Compliance Management
- Configuration Management
- Contact Database
- Customizable Branding
- Customizable Reports
- Diagnostic Tools
- Drag & Drop
- Email Management
- File Sharing
- File Transfer
- IT Asset Management
- Inbox Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multiple Monitor Access
- Multiple User Accounts
- Problem Management
- Project Management
- Queue Management
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Rules-Based Workflow
- SMS Messaging
- Screen Sharing
- Self Service Portal
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Web-based Deployment
- Whiteboard
- Workflow Configuration
- Total features46
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Asset Tracking
- Audit Management
- Change Management
- Chat/Messaging
- Communication Management
- Compliance Management
- Configuration Management
- Contact Database
- Customizable Branding
- Customizable Reports
- Diagnostic Tools
- Drag & Drop
- Email Management
- File Sharing
- File Transfer
- IT Asset Management
- Inbox Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multiple Monitor Access
- Multiple User Accounts
- Problem Management
- Project Management
- Queue Management
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Rules-Based Workflow
- SMS Messaging
- Screen Sharing
- Self Service Portal
- Session Recording
- Session Transfer
- Single Sign On
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Web-based Deployment
- Whiteboard
- Workflow Configuration
Integrations
- Total integrations1
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations13
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk
- Zoho CRM
Alternatives
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User reviews that mention these apps
Brian A.
Information Technology and Services, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
so far so good. I will keep using your product. I switched over from gotoassist
I like the customization on the landing page Drag and drop from sessions is awesome I like the pop up before you start the meeting so you can add notes
I don't like the fact the customer can easily close out of the session when they get the 3 digit code. it would be nice if they get a warning that the support rep wont be able to connect if they close that window. I don't like the share your screen button next to the show customers screen button. I have accidentally clicked a few times and showed my screen
Steven P.
Information Technology and Services, self-employed
Used weekly for less than 6 months
Review source
Share this review:
Overall it was a great choice to go with FixMe.IT. I specialize in Windows Servers/Workstations so the product works for me. The app is not clunky and just works flawlessly. Everything I need in a remote support software is here.
It's fast and reliable. It's much better than a lot of competitors for a cheaper price. I like that no matter what screen size your connected to you don't have problems. I often have problems with GoToAssist where I need to end a session and reconnect, this has never happen with FixMe.IT. It's just a smooth system that works really well.
Would be nice to service Macs, iPhones, and Androids.
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