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FixMe.IT vs Halp Comparison

Overview

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Halp is a conversational ticketing solution for modern IT and Operations teams to assign, prioritize, manage, and report...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$30.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$25.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

273

74

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5.0

(1)

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease.
I love that I'm able to connect to the users computer with ease, users don't like complicated programs, so the ability for them to give me a number that is easy to read makes my job easier.

Pros

Not enoughreviews yet

Cons

The software does not work with mac computers many of my customer have Macs so this creates a problem.
However in an emergency when that software is corrupt, unusable, not installed, etc.
Gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features10
  • Assignment Management
  • Change Management
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Customizable Branding
  • Customizable Reporting
  • Drag & Drop Interface
  • Employee Management
  • Help Desk Integration
  • Incident Management
  • Multi-Channel Communication
  • Multiple Data Sources
  • Performance Reports
  • Prioritizing
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • SLA Management
  • Self Service Portal
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Third Party Integration
  • Two-Factor Authentication
  • Whiteboard
  • Total features16
  • Assignment Management
  • Change Management
  • Chat
  • Collaboration Tools
  • Configurable Workflow
  • Customizable Branding
  • Customizable Reporting
  • Drag & Drop Interface
  • Employee Management
  • Help Desk Integration
  • Incident Management
  • Multi-Channel Communication
  • Multiple Data Sources
  • Performance Reports
  • Prioritizing
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • SLA Management
  • Self Service Portal
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Third Party Integration
  • Two-Factor Authentication
  • Whiteboard

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations6
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

FixMe.IT vs. Halp

See how FixMe.IT and Halp stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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