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FixMe.IT vs ISL Light Comparison

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Overview

Category Leaders

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Category Leaders

ISL Online is a cross-platform remote support software which allows users to access and control computers and mobile devices...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

30

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

365

5

4

3

2

1

283

75

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

456

5

4

3

2

1

345

103

7

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

Pros

Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.
Easy and great remote support solution , secure and stable for our remote connection needs.
Having tried many other remote products finding one that has all the features I required and delivering them at such a competitive price was a natural winner for me.

Cons

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
So far, I havent found anything too terrible. The layout could be updated.

Cons

The client interface on the website is increasingly ambiguous - we find often clients download the wrong code - the client side.
Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor.
It is a little bit difficult to set up the On Prem version and personalize it.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features23
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Annotations
  • Audit Trail
  • Authentication
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Desktop / Browser Sharing
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Drag & Drop
  • Email Management
  • Email Reminders
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IT Asset Management
  • IT Reporting
  • Interaction Tracking
  • Knowledge Base Management
  • License Management
  • Live Chat
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multiple Monitor Access
  • On-Demand Recording
  • Performance Metrics
  • Presentation Streaming
  • Presenter Control Management
  • Real Time Monitoring
  • Real Time Screen Sharing
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Secure Login
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Surveys & Feedback
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Support
  • Whiteboard
  • Workflow Management
  • Total features69
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Annotations
  • Audit Trail
  • Authentication
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Desktop / Browser Sharing
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Drag & Drop
  • Email Management
  • Email Reminders
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IT Asset Management
  • IT Reporting
  • Interaction Tracking
  • Knowledge Base Management
  • License Management
  • Live Chat
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multiple Monitor Access
  • On-Demand Recording
  • Performance Metrics
  • Presentation Streaming
  • Presenter Control Management
  • Real Time Monitoring
  • Real Time Screen Sharing
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Secure Login
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Surveys & Feedback
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Support
  • Whiteboard
  • Workflow Management

Integrations

  • Total integrations1
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FixMe.IT logo

FixMe.IT

Easy Support

Reviewed 5 years ago
Pros

This software keeps everything simple for clients. Easy to launch, use, and very light. Not overly complicated.

Cons

Windows UAC does provide challenges somtimes when you need to use elivated privlages during a session to install software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FixMe.IT logo

FixMe.IT

excellent persistent remote support & access software

Reviewed 3 years ago

Great company. Good access to developers for bug fixes. They continue to roll out more/better features rather than sitting around cashing checks.

Pros

Loads quickly, light footprint, can use on the road in less than 1 minute, good support for multiple screens, will do drag/drop file transfers.

Cons

Prefs are tied to IE so resetting IE wipes out stored prefs. Does not take long to reset them though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FixMe.IT logo

FixMe.IT

Support using FixMe.IT

Reviewed 3 years ago

Good to excellent

Pros

a) It is extremely light b) It provides a great number of Unattended clients. c) Unlike the major competitors software, it does not crash on Win 10 updates d) About 1/3 of the yearly cost of the major competitors offerings

Cons

a) When the client has customized their screen, is not always easy to see the download meter. For example, if the client's screen has a dark background, the meter is almost impossible to determine.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FixMe.IT logo

FixMe.IT

Fantastic value when you have far more computers than people to remote into

Reviewed 4 years ago

Remoting into any Windows PC either via a very convenient pin or unattended access.

Pros

Fantastic price compare to competitors It has all of the features you can expect at the price point. It is a very solid program. I have never had an issue with it. It always works. Support is good and responsive.

Cons

It is a little light on features, but at the price point, I don't expect much more. It would be nice if it auto-refreshed the unattended list. Sometimes you have to go back to the unattended in order to find out of the computer is back online after a reboot because sometimes the information on the home page doesn't update as quickly.