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FixMe.IT vs ISL Light Comparison

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Overview

Category Leaders

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Category Leaders

ISL Online is a cross-platform remote support software which allows users to access and control computers and mobile devices...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

30

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

276

73

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

213

59

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

Pros

Having tried many other remote products finding one that has all the features I required and delivering them at such a competitive price was a natural winner for me.
Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.
Easy and great remote support solution , secure and stable for our remote connection needs.

Cons

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
So far, I havent found anything too terrible. The layout could be updated.

Cons

The client interface on the website is increasingly ambiguous - we find often clients download the wrong code - the client side.
It is a little bit difficult to set up the On Prem version and personalize it.
Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features19
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Annotations
  • Audit Trail
  • Authentication
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Desktop / Browser Sharing
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Management
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • License Management
  • Live Chat
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multiple Monitor Access
  • Offline Access
  • On-Demand Recording
  • Performance Metrics
  • Presentation Streaming
  • Presenter Control Management
  • Real Time Monitoring
  • Real Time Screen Sharing
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Secure Login
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Surveys & Feedback
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • User Research Analysis
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Support
  • Whiteboard
  • Workflow Management
  • Total features69
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Annotations
  • Audit Trail
  • Authentication
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Desktop / Browser Sharing
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Management
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • License Management
  • Live Chat
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multiple Monitor Access
  • Offline Access
  • On-Demand Recording
  • Performance Metrics
  • Presentation Streaming
  • Presenter Control Management
  • Real Time Monitoring
  • Real Time Screen Sharing
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Secure Login
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Surveys & Feedback
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • User Research Analysis
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Support
  • Whiteboard
  • Workflow Management

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

FixMe.IT vs. ISL Light

See how FixMe.IT and ISL Light stack up against each other by comparing features, pricing, ratings, integrations, security & more.