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FixMe.IT vs Jira Service Management Comparison

Overview

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$30.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$20.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

272

74

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

137

92

23

5

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease.
Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
I love that I'm able to connect to the users computer with ease, users don't like complicated programs, so the ability for them to give me a number that is easy to read makes my job easier.

Pros

It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).

Cons

The software does not work with mac computers many of my customer have Macs so this creates a problem.
However in an emergency when that software is corrupt, unusable, not installed, etc.
Gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result.

Cons

When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
The worst part is, despite there being a few years' of discussion, and new comments added monthly by newly-affected JSD customers, Atlassian has no comments on the issues.
The pricing is rather expensive, its not too much of a problem for a large institution such as ours, but for smaller businesses this may be too much.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features10
  • API
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Audit Trail
  • Auditing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Configuration Management
  • Content Filter
  • Custom Fields
  • Custom Forms
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Employee Portal
  • Employee Self Service
  • Filtered Views
  • Help Desk Management
  • Incident Management
  • Issue Management
  • Mobile Integration
  • Multi-Language
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Real Time Analytics
  • Real Time Reporting
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • SLA Management
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Two-Factor Authentication
  • Whiteboard
  • Widgets
  • Workflow Management
  • Total features54
  • API
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Audit Trail
  • Auditing
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Configuration Management
  • Content Filter
  • Custom Fields
  • Custom Forms
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Employee Portal
  • Employee Self Service
  • Filtered Views
  • Help Desk Management
  • Incident Management
  • Issue Management
  • Mobile Integration
  • Multi-Language
  • Performance Reports
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Real Time Analytics
  • Real Time Reporting
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • SLA Management
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Two-Factor Authentication
  • Whiteboard
  • Widgets
  • Workflow Management

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations111
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

FixMe.IT vs. Jira Service Management

See how FixMe.IT and Jira Service Management stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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