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FixMe.IT vs Rescue Comparison
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Overview
Remote support software designed for delivering on-demand and unattended support from anywhere in the world.
GoTo Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.
Video & Screenshots
Pricing
Starting from
30
Per month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
149
Per month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
JP
James P.
Claudia L.
WB
William B.
Pros
AR
Anonymous Reviewer
JP
Jed P.
NR
Nathanial R.
Cons
Kurt B. C.
SL
Stephen L.
Jonathan G.
Cons
JM
Jenna M.
AB
Aren B.
ML
Marissa L.
Key features
- Total features23
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Annotations
- Asset Tracking
- Audit Management
- Automated Routing
- Automatic Call Distribution
- Availability Management
- Blended Call Center
- Call Logging
- Call Recording
- Campaign Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Configuration Management
- Contract/License Management
- Customizable Branding
- Customizable Reports
- Desktop / Browser Sharing
- Diagnostic Tools
- Drag & Drop
- Electronic Signature
- Email Management
- Employee Activity Monitoring
- File Sharing
- File Transfer
- IVR / Voice Recognition
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Meeting Management
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Participant Screen Sharing
- Multiple Monitor Access
- Predictive Dialer
- Presenter Control Management
- Problem Management
- Project Management
- Queue Management
- Real Time Screen Sharing
- Real-Time Chat
- Real-time Consumer-facing Chat
- Release Management
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Screen Capture
- Screen Mirroring
- Screen Recording
- Screen Sharing
- Self Service Portal
- Session Recording
- Session Transfer
- Softphone
- Summary Reports
- Surveys & Feedback
- Targeted / Locked Screen Sharing
- Task Management
- Third Party Integrations
- Time Zone Tracking
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Video Chat
- Video Conferencing
- Video Support
- Whiteboard
- Total features66
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Annotations
- Asset Tracking
- Audit Management
- Automated Routing
- Automatic Call Distribution
- Availability Management
- Blended Call Center
- Call Logging
- Call Recording
- Campaign Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Configuration Management
- Contract/License Management
- Customizable Branding
- Customizable Reports
- Desktop / Browser Sharing
- Diagnostic Tools
- Drag & Drop
- Electronic Signature
- Email Management
- Employee Activity Monitoring
- File Sharing
- File Transfer
- IVR / Voice Recognition
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Meeting Management
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Participant Screen Sharing
- Multiple Monitor Access
- Predictive Dialer
- Presenter Control Management
- Problem Management
- Project Management
- Queue Management
- Real Time Screen Sharing
- Real-Time Chat
- Real-time Consumer-facing Chat
- Release Management
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Screen Capture
- Screen Mirroring
- Screen Recording
- Screen Sharing
- Self Service Portal
- Session Recording
- Session Transfer
- Softphone
- Summary Reports
- Surveys & Feedback
- Targeted / Locked Screen Sharing
- Task Management
- Third Party Integrations
- Time Zone Tracking
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Video Chat
- Video Conferencing
- Video Support
- Whiteboard
Integrations
Alternatives
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User reviews that mention these apps
Kurt B. C.
Verified reviewer
Computer Software, 201-500 employees
Used weekly for 6-12 months
Review source
Share this review:
I needed a replacement for LogMeIn and Rescue because of the price increases that they kept pushing through. I looked at other options and decided that FixMe was powerful and a great value.
Easy to use Does everything that I need it to do Great value
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
Brian G.
Verified reviewer
Review source
Share this review:
I've used this tool for several years now and find it to be a real-life safer for instances where my remote clients need immediate or after-hours support. I find it to be quite easy to use and intuitive on both the client and tech end. The ability to provide both unattended and ad-hoc support is also key and the feature-set seems to cover just about all the tools one would need. I previously used LogMeIn Rescue but that got too expensive, while this fits the bill and gets the job done. I would recommend this to any small ITbusiness such as mine.
price, simplicity of getting connected to remote clients, customization
currently no Mac support, but was told that this is planned for the future. I would also prefer Android support for those instances where I'm on the road and need to immediately access a client's machine.
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