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FixMe.IT vs Rescue Comparison

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Overview

Category Leaders

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Category Leaders

GoTo Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

30

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

149

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

364

5

4

3

2

1

282

75

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

141

5

4

3

2

1

95

42

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.

JP

James P.

What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
AvatarImg

Claudia L.

I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

WB

William B.

Pros

It is really an amazing experience, it made our life very easy and customers really loved the option to have icon on their desktops that they just double click on it to ask for support.

AR

Anonymous Reviewer

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

JP

Jed P.

This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.

NR

Nathanial R.

Cons

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
AvatarImg

Kurt B. C.

Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.

SL

Stephen L.

So far, I havent found anything too terrible. The layout could be updated.
AvatarImg

Jonathan G.

Cons

The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.

JM

Jenna M.

Wish LMI vetted these groups more to stop giving their image a bad name.

AB

Aren B.

A lot of bugs that makes it difficult to control.

ML

Marissa L.

  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features23
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Annotations
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Automatic Call Distribution
  • Availability Management
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Campaign Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Customizable Reports
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • File Sharing
  • File Transfer
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Meeting Management
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multiple Monitor Access
  • Predictive Dialer
  • Presenter Control Management
  • Problem Management
  • Project Management
  • Queue Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Release Management
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Softphone
  • Summary Reports
  • Surveys & Feedback
  • Targeted / Locked Screen Sharing
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Video Chat
  • Video Conferencing
  • Video Support
  • Whiteboard
  • Total features66
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Annotations
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Automatic Call Distribution
  • Availability Management
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Campaign Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Customizable Reports
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • File Sharing
  • File Transfer
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Meeting Management
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multiple Monitor Access
  • Predictive Dialer
  • Presenter Control Management
  • Problem Management
  • Project Management
  • Queue Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Release Management
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Softphone
  • Summary Reports
  • Surveys & Feedback
  • Targeted / Locked Screen Sharing
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Video Chat
  • Video Conferencing
  • Video Support
  • Whiteboard

Integrations

  • Total integrations1
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations27
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FixMe.IT logo

FixMe.IT

Excellent Choice for Remote Access

Reviewed 4 years ago

I needed a replacement for LogMeIn and Rescue because of the price increases that they kept pushing through. I looked at other options and decided that FixMe was powerful and a great value.

Pros

Easy to use Does everything that I need it to do Great value

Cons

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FixMe.IT logo

FixMe.IT

Excellent remote support tool for a small IT business such as mine

Reviewed 6 years ago

I've used this tool for several years now and find it to be a real-life safer for instances where my remote clients need immediate or after-hours support. I find it to be quite easy to use and intuitive on both the client and tech end. The ability to provide both unattended and ad-hoc support is also key and the feature-set seems to cover just about all the tools one would need. I previously used LogMeIn Rescue but that got too expensive, while this fits the bill and gets the job done. I would recommend this to any small ITbusiness such as mine.

Pros

price, simplicity of getting connected to remote clients, customization

Cons

currently no Mac support, but was told that this is planned for the future. I would also prefer Android support for those instances where I'm on the road and need to immediately access a client's machine.