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JIRA Service Management
Remote support software designed for delivering on-demand and unattended support from anywhere in the world.
GoTo Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.
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Kurt B. C.
Computer Software, 201-500 employees
Used weekly for 6-12 months
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I needed a replacement for LogMeIn and Rescue because of the price increases that they kept pushing through. I looked at other options and decided that FixMe was powerful and a great value.
Easy to use Does everything that I need it to do Great value
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
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I've used this tool for several years now and find it to be a real-life safer for instances where my remote clients need immediate or after-hours support. I find it to be quite easy to use and intuitive on both the client and tech end. The ability to provide both unattended and ad-hoc support is also key and the feature-set seems to cover just about all the tools one would need. I previously used LogMeIn Rescue but that got too expensive, while this fits the bill and gets the job done. I would recommend this to any small ITbusiness such as mine.
price, simplicity of getting connected to remote clients, customization
currently no Mac support, but was told that this is planned for the future. I would also prefer Android support for those instances where I'm on the road and need to immediately access a client's machine.