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FixMe.IT vs Naverisk Comparison

Overview

Category Leaders

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$30/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

274

74

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(31)

5

4

3

2

1

23

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease.
I love that I'm able to connect to the users computer with ease, users don't like complicated programs, so the ability for them to give me a number that is easy to read makes my job easier.

Pros

It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs.
The Support team, they are all great, very helpful and knowledgeable. The roadmap / frequent upgrades are god.
Full set of features that makes Naverisk an all-in-one plataform. BI interface, that is a great advantage from other tools that I tested.

Cons

The software does not work with mac computers many of my customer have Macs so this creates a problem.
However in an emergency when that software is corrupt, unusable, not installed, etc.
Gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result.

Cons

The monthly billing is still a manual process (instead of being automated based on agent use). Lack of console for Macintosh, lack of HTML5 remote access tools.
The UI can also be difficult to work with as changing settings can be on a sub-client basis which has cause trouble in the past.
Lack of communication when purchased by ECI software.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features19
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Bandwidth Monitoring
  • Billable Items Tracking
  • Billing & Invoicing
  • CPU Monitoring
  • CRM
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Deployment Management
  • Design Management
  • Diagnostic Tools
  • Document Management
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Monitoring
  • Event Logs
  • Event Tracking
  • File Sharing
  • File Transfer
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Job Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Monitoring
  • Multiple Monitor Access
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Problem Management
  • Project Management
  • Project Tracking
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Threshold Alerts
  • Time & Expense Tracking
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Whiteboard
  • Workflow Management
  • Total features113
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Bandwidth Monitoring
  • Billable Items Tracking
  • Billing & Invoicing
  • CPU Monitoring
  • CRM
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Deployment Management
  • Design Management
  • Diagnostic Tools
  • Document Management
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Monitoring
  • Event Logs
  • Event Tracking
  • File Sharing
  • File Transfer
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Job Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Monitoring
  • Multiple Monitor Access
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Problem Management
  • Project Management
  • Project Tracking
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Threshold Alerts
  • Time & Expense Tracking
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Whiteboard
  • Workflow Management

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations14
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

FixMe.IT vs. Naverisk

See how FixMe.IT and Naverisk stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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