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FixMe.IT vs NinjaRMM Comparison

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Overview

Category Leaders

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Category Leaders

NinjaRMM is the world's easiest-to-use unified endpoint management platform. We provide up-to-the minute insights into workstation,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

30

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

3

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

276

73

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

123

17

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.

JP

James P.

What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.

Claudia L.

I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

WB

William B.

Pros

The patch management works great, clients feel confident that we are proactive with important security updates.

JG

Jamie G.

This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.

JC

Jay C.

Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.

DS

David S.

Cons

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.

Kurt B. C.

Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.

SL

Stephen L.

So far, I havent found anything too terrible. The layout could be updated.

Jonathan G.

Cons

Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.

RS

Rick S.

Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.

JS

Josh S.

It a machine suddenly restarts or shuts down ,reconnecting takes too long. The lack of mobile presence on Android is also a minus.

YT

Yaniv T.

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features19
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Billing & Invoicing
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Visualization
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • File Transfer
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • License Management
  • Live Chat
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Multiple User Accounts
  • Network Monitoring
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Role-Based Permissions
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Whiteboard
  • Whitelisting/Blacklisting
  • Workflow Management
  • Total features113
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Billing & Invoicing
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Visualization
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • File Transfer
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • License Management
  • Live Chat
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Multiple User Accounts
  • Network Monitoring
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Role-Based Permissions
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Whiteboard
  • Whitelisting/Blacklisting
  • Workflow Management

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations34
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM