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FixMe.IT vs PC-Duo Comparison

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Overview

Category Leaders

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

PC-Duo provides fast and reliable PC-to-PC remote control and remote access over LAN/WAN and internet connections.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

30

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

60

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

276

73

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

Pros

Not enoughreviews yet

Cons

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
So far, I havent found anything too terrible. The layout could be updated.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features19
  • Audit Management
  • Chat/Messaging
  • Customizable Branding
  • Customizable Reports
  • Drag & Drop
  • File Sharing
  • File Transfer
  • Live Chat
  • Multiple Monitor Access
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Session Recording
  • Summary Reports
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Whiteboard
  • Total features2
  • Audit Management
  • Chat/Messaging
  • Customizable Branding
  • Customizable Reports
  • Drag & Drop
  • File Sharing
  • File Transfer
  • Live Chat
  • Multiple Monitor Access
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Session Recording
  • Summary Reports
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Whiteboard

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

FixMe.IT vs. PC-Duo

See how FixMe.IT and PC-Duo stack up against each other by comparing features, pricing, ratings, integrations, security & more.