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FixMe.IT vs Remote Utilities Comparison

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Overview

Category Leaders

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Remote Utilities is a remote access management solution for connecting remote devices & applications to provide training,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

30

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

99

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

280

74

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.

JP

James P.

What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.

Claudia L.

I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

WB

William B.

Pros

I love the ease of logging on to client's computers and being able to perform tasks with excellent speed. For slower computers, I can customize options to help speed up the connection.

EP

Eric P.

Has a great feature set, and love being able to package up the remote endpoint with my own white labelling.

Sean J.

I can already connect to computers within my house without hassle. The ease of setup is amazing.

RB

Randall B.

Cons

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.

Kurt B. C.

Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.

SL

Stephen L.

So far, I havent found anything too terrible. The layout could be updated.

Jonathan G.

Cons

The only down side I have seen is when a customer who is a complete computer novice tries to install the software. The ID# is sometimes hard for them to find.

JH

John H.

The viewer software is listed in Windows programs and "Viewer", the host as "Start Host" and "Stop Host. The host GUI is not as user-friendly as it is functional.

DZ

Derek Z.

Doesn't work with Ubuntu Server. RU is difficult to set up for starters.

RB

Randall B.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features23
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Authentication
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Customizable Branding
  • Customizable Reports
  • Diagnostics Tools
  • Drag & Drop
  • File Sharing
  • File Transfer
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multiple Monitor Access
  • Multiple User Accounts
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Screen Recording
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Session Recording
  • Summary Reports
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Whiteboard
  • Total features32
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Authentication
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Customizable Branding
  • Customizable Reports
  • Diagnostics Tools
  • Drag & Drop
  • File Sharing
  • File Transfer
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multiple Monitor Access
  • Multiple User Accounts
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Screen Recording
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Session Recording
  • Summary Reports
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Whiteboard

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FixMe.IT logo

FixMe.IT

Fast, Easy Connections at an Affordable Rate

Reviewed 4 years ago

Fast and easy remote connections to clients needing help along with unattended access clients that need ongoing or after hours support.

Pros

Simple, Quick and Easy connections to remote clients needing help. With other software the installation of a remote support utility takes too long, and IMO, shouldn't be installed at all. We need to connect, do our work, and disconnect without having to deal with install issues on top of the problems we are connecting in to fix. TechInLine lets me do just that with a run-only version of the connection utility, while still offering expanded options including an unattended access client.

Cons

No cons were added to this review