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FixMe.IT vs RemotePC Comparison
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Overview
Remote support software designed for delivering on-demand and unattended support from anywhere in the world.
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$
30
/momonth- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$
22.12
/yryear- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.
Pros
I have loved and the other employees that I have using it have loved how easy it is to you. They can access from their phones or another computer.
My first connect was eventually successful with the help of help desk chat.
It is a cost effective way to be able to access the office from anywhere. Also great to use to help client's with tech issues and data entry directly to their machine.
Cons
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
So far, I havent found anything too terrible. The layout could be updated.
Cons
If there was a drawback, I would say the speed, but this is the problem with all remote desktop softwares.
I didn't appreciate them and switched to Teamviewer and it was the worst experience EVER. There's no way the Teamviewer reviews are real.
Compared to teamviewer and go to assist, this software is slightly slow and lags a bit.
Key features
- Total features19
- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Customizable Branding
- Customizable Reports
- Drag & Drop
- Event Logs
- File Management
- File Sharing
- File Transfer
- Live Chat
- Mobile Access
- Multiple Monitor Access
- On-Demand Recording
- Print Management
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Updates
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Update / Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Screen Recording
- Screen Sharing
- Secure Login
- Session Recording
- Session Transfer
- Summary Reports
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- User Management
- Whiteboard
- Total features35
- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Customizable Branding
- Customizable Reports
- Drag & Drop
- Event Logs
- File Management
- File Sharing
- File Transfer
- Live Chat
- Mobile Access
- Multiple Monitor Access
- On-Demand Recording
- Print Management
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Updates
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Update / Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Screen Recording
- Screen Sharing
- Secure Login
- Session Recording
- Session Transfer
- Summary Reports
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- User Management
- Whiteboard
Integrations
- Total integrations1
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Magento Commerce
- Mailchimp
- Pipedrive
- PrestaShop
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrationsN/A
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Magento Commerce
- Mailchimp
- Pipedrive
- PrestaShop
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
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