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FixMe.IT vs RemotePC Comparison

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Overview

Category Leaders

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Category Leaders

RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

30

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

39.50

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

365

5

4

3

2

1

283

75

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

146

5

4

3

2

1

111

19

7

3

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

Pros

Really good integration and compatible to use with multiple team members. Viewing and sharing files is easy and the design is amazing.
I like that it was an inexpensive way to gain secure access to my clients computers. We use it to access QuickBooks Desktop on our clients computers, so we can do work for them remotely.
My first connect was eventually successful with the help of help desk chat.

Cons

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
So far, I havent found anything too terrible. The layout could be updated.

Cons

If there was a drawback, I would say the speed, but this is the problem with all remote desktop softwares.
I didn't appreciate them and switched to Teamviewer and it was the worst experience EVER. There's no way the Teamviewer reviews are real.
Compared to teamviewer and go to assist, this software is slightly slow and lags a bit.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features23
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Customizable Branding
  • Customizable Reports
  • Drag & Drop
  • Event Logs
  • File Management
  • File Sharing
  • File Transfer
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multiple Monitor Access
  • Print Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Screen Recording
  • Screen Sharing
  • Secure Login
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Whiteboard
  • Total features33
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Customizable Branding
  • Customizable Reports
  • Drag & Drop
  • Event Logs
  • File Management
  • File Sharing
  • File Transfer
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multiple Monitor Access
  • Print Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Screen Recording
  • Screen Sharing
  • Secure Login
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Whiteboard

Integrations

  • Total integrations1
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM