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FixMe.IT vs ConnectWise Control Comparison
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Overview
Remote support software designed for delivering on-demand and unattended support from anywhere in the world.
ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
30
/momonth- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
24
/momonth- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.7
5
4
3
2
1
1,281
391
59
8
6
- Value for money
- Ease of use
- Features
- Customer support
Pros
Pros
Cons
Cons
Key features
- Total features19
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Application Access Control
- Attendee Management
- Audit Management
- Board Meetings
- Chat/Messaging
- Collaboration Tools
- Committee Meetings
- Communication Management
- Compliance Management
- Customizable Branding
- Customizable Reports
- Data Import/Export
- Desktop Virtualization
- Diagnostic Tools
- Diagnostics Tools
- Discussions / Forums
- Drag & Drop
- Email Invitations & Reminders
- Email Management
- File Sharing
- File Transfer
- Help Desk Management
- Interaction Tracking
- Internal Meetings
- Invitation Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Legislative Meetings
- Live Chat
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Monitor Access
- Network Monitoring
- Post-Meeting Tools
- Presentation Streaming
- Projections
- Queue Management
- Real-Time Chat
- Recording
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Screen Recording
- Screen Sharing
- Search/Filter
- Self Service Portal
- Session Recording
- Session Transfer
- Summary Reports
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Video Chat
- Video Conferencing
- Whiteboard
- Total features67
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Application Access Control
- Attendee Management
- Audit Management
- Board Meetings
- Chat/Messaging
- Collaboration Tools
- Committee Meetings
- Communication Management
- Compliance Management
- Customizable Branding
- Customizable Reports
- Data Import/Export
- Desktop Virtualization
- Diagnostic Tools
- Diagnostics Tools
- Discussions / Forums
- Drag & Drop
- Email Invitations & Reminders
- Email Management
- File Sharing
- File Transfer
- Help Desk Management
- Interaction Tracking
- Internal Meetings
- Invitation Management
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Legislative Meetings
- Live Chat
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple Monitor Access
- Network Monitoring
- Post-Meeting Tools
- Presentation Streaming
- Projections
- Queue Management
- Real-Time Chat
- Recording
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Screen Recording
- Screen Sharing
- Search/Filter
- Self Service Portal
- Session Recording
- Session Transfer
- Summary Reports
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Video Chat
- Video Conferencing
- Whiteboard
Integrations
- Total integrations1
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Magento Commerce
- Mailchimp
- Pipedrive
- PrestaShop
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations15
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Magento Commerce
- Mailchimp
- Pipedrive
- PrestaShop
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
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User reviews that mention these apps
Chris D.
Computer Networking, self-employed
Used daily for 6-12 months
Review source
Share this review:
I switched over from fixme.it as I needed a remote support app with a phone app as I use tablet and phones in the field and I'm.not always near a computer. Support has been great over chat as needed and most downtime is noted well ahead of time.
Ease of setup and configuration. Personal landing page for remote clients. Quickly see online status, system specifications and ram usage Easily issue commands to system and transfer files.
Upgrading and sometimes new clients have issues associating with account. Once in awhilenanfew workstations refuse to update and manually installing fails. Price is on the high side compared to some offerings. Screenshot is nice but really too small to be of ant use
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