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JIRA Service Management
Remote support software designed for delivering on-demand and unattended support from anywhere in the world.
ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote...
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Computer Networking, self-employed
Used daily for 6-12 months
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I switched over from fixme.it as I needed a remote support app with a phone app as I use tablet and phones in the field and I'm.not always near a computer. Support has been great over chat as needed and most downtime is noted well ahead of time.
Ease of setup and configuration. Personal landing page for remote clients. Quickly see online status, system specifications and ram usage Easily issue commands to system and transfer files.
Upgrading and sometimes new clients have issues associating with account. Once in awhilenanfew workstations refuse to update and manually installing fails. Price is on the high side compared to some offerings. Screenshot is nice but really too small to be of ant use