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FixMe.IT vs Splashtop SOS Comparison

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Overview

Category Leaders

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Category Leaders

Splashtop SOS is a remote support software designed to help businesses connect to desktop and mobile devices across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

30

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

17

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

366

5

4

3

2

1

284

75

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

50

5

4

3

2

1

42

7

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

Pros

Splashtop I think is perfectly priced and excellent quality. Having the ability to view and remote assist a mobile phone user included is a real value add for my clients.
This is really important when we are doing an installation and don't have direct access to the server or workstation. The product is also a very good price compared to other products.
Excellent and appropriately priced alternative to the overpriced competing products.

Cons

My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
So far, I havent found anything too terrible. The layout could be updated.

Cons

Lastly, when Splashtop is configured to remove the background (wallpaper / picture) on the remote device you're connecting to, it tends to leave the background blank when you disconnect.
I don't find it to be that much of a performance impact, so we simply leave the option to remove the remote device background disabled.
Can have some troubles moving files between computers etc.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features23
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Customizable Branding
  • Customizable Reports
  • Diagnostic Tools
  • Drag & Drop
  • File Sharing
  • File Transfer
  • Live Chat
  • Monitoring
  • Multiple Monitor Access
  • Multiple User Accounts
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Secure Login
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Summary Reports
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Whiteboard
  • Total features31
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Customizable Branding
  • Customizable Reports
  • Diagnostic Tools
  • Drag & Drop
  • File Sharing
  • File Transfer
  • Live Chat
  • Monitoring
  • Multiple Monitor Access
  • Multiple User Accounts
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Secure Login
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Summary Reports
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Whiteboard

Integrations

  • Total integrations1
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations8
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM