All categories

Learn why GetApp is free

FixMe.IT vs TeamViewer Comparison

Overview

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

TeamViewer is a remote support, remote access & online meetings management software which supports remote computer restart,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$30/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$49/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

273

74

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

5,100

2,170

284

26

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease.
I love that I'm able to connect to the users computer with ease, users don't like complicated programs, so the ability for them to give me a number that is easy to read makes my job easier.

Pros

Like I said before I would like a lower price but in my opinion this is the top remote software on the market and you want the best you have to pay for it.
I liked the sharing feature which has helped me to share my screen with best quality with my connections when working. Also the UI is easy to use and can be used by amateur.
Excellent, highly recommended product that is perfect when you need to share a screen and audio/video chat at the same time. Super simple to set up and get running.

Cons

The software does not work with mac computers many of my customer have Macs so this creates a problem.
However in an emergency when that software is corrupt, unusable, not installed, etc.
Gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result.

Cons

Most of the times these days connection gets interrupted and only the call received person has the permission to close the connection which is bad. Otherwise it will get struck for a while.
The issue with the updates sometime slowed the overall process of error killing. If I had a different version than the other user, we had to match the version by updating the software first.
So then it would defeat the purpose of working for home if you have to go in to find out the new password. That being said, in the past week I've only lost connect randomly once.
  • Vendor responds to reviews
  • Last review21 days ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features10
  • API
  • Access Control
  • Alerts / Escalation
  • Assignment Management
  • Automated Scheduling
  • Automatic Notifications
  • Calendar Management
  • Case Management
  • Chat
  • Collaboration Tools
  • Commenting
  • Contact Management
  • Customizable Branding
  • Customizable Reporting
  • Drag & Drop Interface
  • Feedback Management
  • File Transfer
  • Instant Messaging
  • Meeting Management
  • Mobile Integration
  • Monitoring
  • Multi-Language
  • Personalized Profiles
  • Policy Management
  • Prioritizing
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Software Development Kit
  • Summary Reports
  • Support Ticket Tracking
  • Two-Factor Authentication
  • User Management
  • Video Conferencing
  • Video Management
  • Whiteboard
  • Total features33
  • API
  • Access Control
  • Alerts / Escalation
  • Assignment Management
  • Automated Scheduling
  • Automatic Notifications
  • Calendar Management
  • Case Management
  • Chat
  • Collaboration Tools
  • Commenting
  • Contact Management
  • Customizable Branding
  • Customizable Reporting
  • Drag & Drop Interface
  • Feedback Management
  • File Transfer
  • Instant Messaging
  • Meeting Management
  • Mobile Integration
  • Monitoring
  • Multi-Language
  • Personalized Profiles
  • Policy Management
  • Prioritizing
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Software Development Kit
  • Summary Reports
  • Support Ticket Tracking
  • Two-Factor Authentication
  • User Management
  • Video Conferencing
  • Video Management
  • Whiteboard

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations38
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

FixMe.IT

Review

Reviewed 2 years ago
Pros

Ease of use

Cons

No app available on handheld devices and it is slower than things like teamviewer and anydesk.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

FixMe.IT

ICT North Limited experience

Reviewed 10 months ago

It has been a good platform for us and has given us the ability to carry out remote support to our clients and connect to servers that we manage daily

Pros

It is reliable, easy to direct end users to install and connect, cheaper than TeamViewer.

Cons

Wider support for Mac OS, Linux, Chrome and Android would be handy. Very limited with windows devices only especially when many of our schools are going cloud based and Chrome devices are increasing in the education sector where tighter budget means cheaper and simpler devices are called for i.e Chromebooks.

Overall Rating
  • Value for money
  • Ease of use
  • Features

Share this review:

FixMe.IT

Similar to other remote support tools

Reviewed 3 years ago
Pros

FixMe.IT is similar to other remote support tools, however, a big difference from the others is 4K support.

Cons

Other than 4K support there is really not a huge difference between FixMe.IT and others like LogMeIn or TeamViewer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

FixMe.IT

Easy to use for pro and client, nothing to learn and quick to setup and use.

Reviewed 3 years ago

Remote support for clients so I can bill while at the office doing other work. Really helps to get an idea of what the problem is before going on site for something that can be fixed quickly via remote.

Pros

Never a glitch, freeze or drop. Easy to setup and use. Survives a reboot and is a better value than Teamviewer, or AnyDesk. Product does have real support if needed.

Cons

Program does not update itself. If client has not used the program in a while, they have to download a new installer.

Vendor response

Hi Harold, Thank you for your feedback and for being our valued customer! Please note that the client app updates automatically if it's permanently installed on a remote computer. Otherwise, the remote user will have to download the app from fixme.it each time they require assistance. For more information on how to permanently install the FixMe.IT client app on a remote PC, please see the following article: https://docs.fixme.it/features/installing-client-application-on-a-remote-computer Best, Dan | Techinline

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FixMe.IT

Very satisfied with this app for my small business needs.

Reviewed 3 years ago
Pros

Ease of use and reliable app. I can use it to take control of user's computer to resolve small issues when an in person visit is cost prohibitive.

Cons

Not compatible with Mac platform. I handle many Apple/MAC clients and have to use teamviewer. I have inquired about adding MAC capability and was told it would be added but no word has been given.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FixMe.IT

This is a great alternative to LogMeIn, Teamviewer and other such tools.

Reviewed 3 years ago

Cost effective and fast remote control for unattended and one off connections........exactly what you need.

Pros

Simple and reliable as well as being great value for money. Slowly but surely features are being added such as the recent update to allow multiple remote control screens at once (previously you could have multiple connections, but only remote control one at a time)

Cons

Software doesn't support OSX so I'm forced to use Teamviewer for my OSX customers. Also it would be nicer if the app was also web based so we could use any computer to remote control etc without installing software, even if it was more limited.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

FixMe.IT

Long time user

Reviewed a year ago

I have used Logmein, Teamviewer and Fixme extensively along with sharing some small use with other products. FixMe is by far the easiest for my company and its customers. Install is easy and it is safe. I support a lot of the medical community and it being HIPAA compliant is a big plus.

Pros

Easy to have remote users install. Simple console. Great value for money.

Cons

No Apple support, no multi user support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FixMe.IT

This is an awesome Software!!!!!!!!!!!!! Works Perfect!

Reviewed 3 years ago

I save tons of time driving around the city. I can fix almost anything remotely thanks to this software!!

Pros

Very easy to use, I have used it for years and have never had a problem with it. I am an IT consultant and I maintain many commercial accounts. I use this software to remote into my workstations. I tried many other options out there, including Teamviewer and others and none are as easy and problem free as this one.

Cons

The only thing I can list as a con is that it is a little pricey. Subscriptions I think should cost a bit less. I am not saying it's not worth it, I will continue to pay the subscription because it is so great!!!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FixMe.IT

simple, fast remote support

Reviewed 3 years ago
Pros

fixme.IT was easy to get started, and their customer service has been highly responsive and answered all our questions. It covers all the basics a tech team would require for a remote support app and then some: Chat, file transfer, system restart and reconnect, 2FA And we've found it's at least as fast and simple as teamviewer to get a client connected to us.

Cons

It would be nice to have a custom domain to round out their branding options. It would be great to be able to have a separate small chat box that is always on top for when you only have one screen to work from.

Overall Rating

    Share this review:

    FixMe.IT

    The easiest in use

    Reviewed 9 years ago

    I started to develop my small IT consulting business with remote desktop software’s help. This simple browser-based tool actually gave me an impulse to start my own independent online business.Please take a look at my page to see what I have as a result : http://www.ezsupport.biz/remote.html Clients just go on my website and get their Client ID and that’s it. That very easy for both of us. I was looking for secure,very easy in use (has to be easy for all my clients),cost-effective and functional software. Worked with Logmein and Teamviewer but found a cheaper alternative Techinline. Very reliable tool and may be the easiest that I found.

    Pros

    Ease in use, price is affordable, perfect alternative to all expensive professional products, necessary set of functions

    Cons

    available only for Windows

    Overall Rating
    • Ease of use
    • Features
    • Likelihood to recommend9/10

    Share this review:

    FixMe.IT

    A Web-Based Remote Support Tool with Features that Add User Comfort

    Reviewed 2 years ago
    Pros

    Unlike TeamViewer or similar programs that allow a remote tech support agent to take control of a client's system in order to provide assistance, FixMe.IT allows techs to do the same but with more options for communicating with the client. This helps the client to feel more secure. It's overwhelming enough to wrap your head around somebody taking control of your system (believe me, I've always been...

    Cons

    FixMe.IT is lesser known than other remote-support software, which is a shame. For the number of times I've needed a tech to fix something on my computer, I wish more of those times could have happened through FixMe.IT

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    TeamViewer

    Easy way to remote into your PC

    Reviewed 2 years ago

    I'm a CPA/small business consultant and many times clients want me to access their accounting records, so I rely on the ability to remote into their computer. Teamviewer is a good option and easy to set up.

    Pros

    Teamviewer is pretty simple to set up. Sometimes softwares like this aren't user friendly, but Teamviewer is pretty straight forward. I really like the ability to transfer files; I use this feature a bunch.

    Cons

    It's a little pricey. I use other similar software and pay a lot less. Fixme.it & RemotePC are two that I've gravitated towards.

    FixMe.IT vs. TeamViewer

    See how FixMe.IT and TeamViewer stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

    Select your country

    © 2010-2021 GetApp. All Rights Reserved.
    GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.