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FixMe.IT vs Zoho Assist Comparison

Overview

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$30.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$10.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

272

74

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

241

89

21

4

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease.
Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
I love that I'm able to connect to the users computer with ease, users don't like complicated programs, so the ability for them to give me a number that is easy to read makes my job easier.

Pros

Would be great to have a more comfortable diagnostics and software deployment tracking. Maybe ability to see if other software is connected to a license without remote connection.
This software is one of the best that I found on the market, it has all the important features so you can give your customers a professional support. The price/features ratio is the best.
Unattended access is a neat feature, and the price point is great. Plus, the best part of Zoho is the ability to integrate into their other apps.

Cons

The software does not work with mac computers many of my customer have Macs so this creates a problem.
However in an emergency when that software is corrupt, unusable, not installed, etc.
Gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result.

Cons

We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos.
Over the while I have been using, I have not discovered anything that annoys me.
Sometimes it fluctuates during remote and connection gets lost.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features10
  • API
  • Access Control
  • Chat
  • Customizable Branding
  • Customizable Reporting
  • Drag & Drop Interface
  • Event Scheduling
  • File Transfer
  • Instant Messaging
  • Multi-Location
  • Multiple User Accounts
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Update / Installation
  • Reporting & Statistics
  • SSL Security
  • Summary Reports
  • Two-Factor Authentication
  • Whiteboard
  • Total features15
  • API
  • Access Control
  • Chat
  • Customizable Branding
  • Customizable Reporting
  • Drag & Drop Interface
  • Event Scheduling
  • File Transfer
  • Instant Messaging
  • Multi-Location
  • Multiple User Accounts
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Update / Installation
  • Reporting & Statistics
  • SSL Security
  • Summary Reports
  • Two-Factor Authentication
  • Whiteboard

Integrations

  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations14
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

FixMe.IT vs. Zoho Assist

See how FixMe.IT and Zoho Assist stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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