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FixMe.IT Logo
FixMe.IT
4.8
(366)

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Remote Support Software That Always Works

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(5)

FixMe.IT Features

Features Summary

Functionality

4.5

/5

366

Total features

23

4 categories

FixMe.IT features

Access Controls/Permissions
Activity Dashboard
Chat/Messaging
Compliance Management
Customizable Branding
Customizable Reports
Drag & Drop
File Sharing

Common features of Remote Desktop software

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Application Management
Authentication
Chat/Messaging

Price starts from

30

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

366

Price starts from

30

Per month

visit website

Total Features

23

Unique features

  • Summary Reports

  • Multiple Monitor Access

  • Compliance Management

  • Unattended Access

Functionality

4.6

/5

10.9K

Price starts from

298.80

/user

Per year

learn more

Total Features

44

Features in Common

16

Unique features

  • Assignment Management

  • Scheduling

  • Internal Meetings

  • Prioritization

Functionality

4.3

/5

3.2K

Price starts from

49

/user

Per month

visit website

Total Features

183

Features in Common

11

Unique features

  • Multi-Channel Data Collection

  • Configuration Management

  • Predictive Dialer

  • Campaign Management

Common FixMe.IT comparisons

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FixMe.IT logo
Rescue logo
FixMe.ITvsRescue
FixMe.IT logo
ConnectWise Control logo
FixMe.ITvsConnectWise Control
FixMe.IT logo
Pulseway logo
FixMe.ITvsPulseway

Reviewers who mentioned features said:

AR
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Anonymous Reviewer

Verified reviewer

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Strong Remote Management App - good balance of features for price

Reviewed 4 years ago

Overall, it's fast, simple, lightweight and good for get at this cost point.

Pros

Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools.

Cons

Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly. I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away. It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech.

Vendor response

Thank you for taking the time to share your experience and for being our valued customer! Regarding the file transfer feature, the remote user has the option to use the Send File button which can easily be found on the Client App interface. Besides that, you can transfer files back to your desktop during the remote session via drag-and-drop or copy-paste. Best, Dan | Techinline

BR
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Brett R.

Food & Beverages, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Beneficial

Reviewed a month ago

I found FixMe.IT's service extremely useful after struggling with a network that consisted of a couple of routers, a switch, and a Wi-Fi access point. I just wanted to connect to my network from home and I couldn't make it work. I emailed their support team and they helped me identify the problem and fixed it quickly.

Pros

I have been using FixMe.IT for a few years now and recommend it to anyone looking for remote support or IT Service Management. I have been using the service for 2 years now and during that time I have been able to help many customers. I always get back to them within 30 minutes and the experience is always very friendly. They have a great team of customer service professionals that are always ready to assist with your IT problems. I highly recomended it.

Cons

It takes really long to reconnect after lost connection problems. We had many connection problems because the application could not get full authorization from the operating system.

SL
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Stephen L.

Computer & Network Security, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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PC Paramedics use FixMe.IT

Reviewed 2 years ago

Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.

Pros

The client can watch what the techie is doing. Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up Can see from the dashboard what connections have been made by team members

Cons

Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement. Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.

Od
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Olaf d.

Education Management, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Cheap & Stable

Reviewed 3 years ago

Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)

Pros

Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients) Stability -> No downtime experienced Self updating client

Cons

- No OSX expert app - No Android expert app - No IOS expert app - No client app for the above either, but that’s clear when you buy. - Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren) - For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not

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Rex S.

Verified reviewer

Computer Hardware, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Simple and Fast Connection

Reviewed 3 years ago

It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better.

Pros

Having used and still using many remote connection and management software providers, FixMe has been one that seems to work when others won't. Its fast, and simple. The remote reconnect after startup is great. Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it. The custom logo you can add to the install page is a nice feature.

Cons

If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time.

Vendor response

Hi Rex, Thank you for sharing your experience and for being our valued customer! Subscription-based pricing is the software industry standard. Some vendors do offer so-called "lifetime" licenses, but that often means paying for upgrades on a yearly basis (which in the end is a more expensive and a less flexible option). FixMe.IT delivers unlimited on-demand connections, unattended remote access,...

JE
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Jeff E.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our money-maker for tech support

Reviewed 4 years ago

Overall, we've been VERY happy with FixMe. It's out top tool in solving our clients' tech problems.

Pros

For my tech support business serving clients in eight states and Mexico, we've been using FixMe for about four years. It has proven to be reliable and more than adequate for our needs. Over those four years, I can recall only twice that the service was unavailable, but in both instances, the service resumed within seconds. I especially like how quickly it opens and connects us to our clients' workstations and servers. Our customers are able to easily get us connected. Even our senior citizen clients have found it easy to get us connected using FixMe.

Cons

FixMe used to require the remote client to click an 'I accept' button to complete the remote connection. But about a year ago the program changed to omit that security checkpoint. Now, once the remote user communicates the client ID and we punch in their ID in our FixMe program, we get connected. My concern is that if blackhats (such as those who exploited similar connection methods of AMMYY) are using FixMe for nefarious purposes, they could randomly enter client ID's hoping to connect to a remote computer. This concern may be unwarranted, though, as the odds of randomly entering a client ID shortly after someone uses the fixme.it website, have got to be extremely low, and I imagine FixMe's servers would log such activity, flag it, and identify the abuser.

Vendor response

Hi Jeff, Thank you for taking the time to review FixMe.IT and for being our valued customer! Regarding the removal of the 'Accept' prompt - there's a security mechanism in place against those who might randomly enter client IDs in order to connect to a remote machine for fraudulent purposes. Such connections are flagged after a number of failed attempts, and the user's account gets blocked due to potential misuse of our service. Best, Dan | Techinline

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Michael D.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Long time user

Reviewed 3 years ago

I have used Logmein, Teamviewer and Fixme extensively along with sharing some small use with other products. FixMe is by far the easiest for my company and its customers. Install is easy and it is safe. I support a lot of the medical community and it being HIPAA compliant is a big plus.

Pros

Easy to have remote users install. Simple console. Great value for money.

Cons

No Apple support, no multi user support.

JP
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Joseph P.

Computer & Network Security, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, great for the price but needs more features

Reviewed 2 years ago

Overall I've been with Techinline for over a decade and would recommend them. However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works.

Pros

The ease of use and the speed of connectivity is great. Love the unattended remote control as well as the customization for self branding. I've been a very longtime customer since 2010!

Cons

I would really like to see FixMe.IT span accross multiple OS platforms including, IOs, Android, Apple and so on. I also have been waiting for a feature that obtains a report of the client resources and retains them for offline review. this would also be useful when reviewing the unattended list of clients and having the option to bring in columns with those resources like memory, CPU, HD info and so on.

Vendor response

Hi Joseph, Thank you for sharing your experience and for being our valued customer! We listen to all the feedback we receive, and we do understand the need for more features, especially cross-platform support. With that, I'm happy to say that our new product is in its final stage of development and will most likely be introduced early next year (I'm afraid I can't share the exact time though). Some of the new features will include Mac OS support, User Management (the ability to invite and manage other users on your team), Remote System Info, as well as an improved GUI, with more features in the pipeline. Best, Dan | Techinline

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Christopher D.

Verified reviewer

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great and easy to use Remote Software

Reviewed 5 years ago

Being able to remotely manage clients on a day to day basis.

Pros

- Easy to setup and use. Direct client to site and grab 6 digit code and go. - Unattended client is great for remote access. Just install and system is auto-added to your list - File transfers are as easy as drag and drop and then accept on client side. Can work in the background while files transfer. - Management screen makes it easy to chat with clients and see groups of clients together and their current status - Seeing whether the PC is in use makes interruption a lot less frequent. - Recently fixed issue with controlling multiple clients. (before had to back out and then go back to your list to open a session (was limited to only 1 active session) - Very cost effective versus other solutions.

Cons

Sadly does not support Macintosh PC's at this time. Has no tablet/phone app like some other remote software (would be nice for remote support on things like Android and Apple tablets)

JC
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Jon C.

Business Supplies and Equipment, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My experience has been fantastic. I can put it on my home machine and work machine. I

Reviewed 5 years ago

I can control my customers much better when they need help.

Pros

I like that I can Sort the unattended Machine by Customer. I also like that it does not use a browser to connect to the customer

Cons

Not Much- I think that they can work on the multi screen function a bit When there are multi screens the resolution is way too small.

Vendor response

Hi Jon, Thank you for your feedback! Have you already tried our new scaling features? Here's a short video that shows how they can help you adjust the size of the remote screen: https://youtu.be/NoryfEpF-CE For instance, if you're working on a remote desktop that has a much smaller screen resolution than yours, you can either scale it to window and then resize it according to your preferences, or choose the Optimal View option (this one automatically calculates the optimal settings based on your and your client's current screen resolution). Regards, Dan | Techinline

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Ryan L.

Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Fast and Reliable

Reviewed 5 years ago
Pros

I'm a small business offering managed services (MSP) to my clients. Remote Monitoring solutions usually include some form of remote access but it's no comparison to FixMe. By keeping them separate I don't have to be concerned about setting up access all over again if I switch RMM solutions in the future. For my residential clients I can use FixMe in conjunction with apps such as CCleaner Cloud to connect and then patch applications. FixMe is the framework in which I build my business.

Cons

I would like to see electronic auditing as a future feature. I want to be able to see the system specs on a unattended system without having to connect and view it manually. A Mac client would also be nice.

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Zachery B.

Verified reviewer

Computer Software, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Quick and easy to use. Nice GUI for grouping and monitoring.

Reviewed 5 years ago
Pros

- I enjoy how easy it is to see my connected computers and their online status, being able to name them, group them or remove them from a group. - The spreadsheet totals for connection times is very useful for showing clients the work/time put into maintenance or troubleshooting on their devices. - It is nice that the program is not reliant on a browser. lightweight. - Very quick, patient, efficient, and friendly with customer service.

Cons

- Customization is present but not as easy as I would like. It feels like I have to read manuals in many places and put work for my branded page or template to really shine. If they added more ease and options for customizing the client seen windows and page that would be great! - This is an extra but I wish after a connection the program could prompt you for notes on what was performed and that would be included in the spreadsheet for connection times. Currently, I am writing in a different program and having to track all those notes, times/dates/client, and then attempt to incorporate them into the spreadsheets I send to my clients but it's not as clean in two different documents or takes an additional amount of time to combine them and make it look nice.

BC
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Bruce C.

Information Technology and Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I have been very pleased with the my overall experience. Product works well.

Reviewed 5 years ago

I do not have to leave my office to service my multi-national customer base.

Pros

Ability to connect to multiple computers at the same time, is a very useful. As an I.T. professional, I routinely connect to many computers at once, when deploying many computers at once. Or when stopping a virus attack, I can quickly get to all computers on any network I need to.

Cons

Techinline Ltd billing system, no grace period. they claim 1 day but haven't seen that yet. keeps cancelling my service, if payment is not received on 1st attempt. Other suppliers will try more than once before cancelling anything.

Vendor response

Hi Bruce, We rely on a third-party platform, Bluesnap, to handle our billing matters. By design, the Bluesnap system cancels a declined order on the following day after the original failed auto-renewal attempt. The main purpose of this is to ensure that there are no subsequent repeat charge attempts whenever any payment is declined. At the same time, we assure you that the FixMe.IT application provides...

RH
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Rich H.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great value for the money but lacks a very helpful feature

Reviewed 4 years ago
Pros

For the most part, the software works very well. I have been able to connect to nearly all of my client computers. I do like the ability to have a person for to fixme.it and start a support session for a "one off" support call.

Cons

I'm still waiting for the ability to have multiple logins (not simultaneous) for a single account. I need to be able to give a specific person access to a group of client computers for remote support. I.e. If I have groups named Client A, Client B, and Client C, I want to another person be able to log in with their email and password and have access to Client C computers. There is also a minor issue of some sort with Server 2008. On a regular basis I am not able to connect to that computer. It appears the connection works but I never get the screen for remote access. When that server is rebooted I have access for a few days but then something happens and I can only RDP to that server.

Vendor response

Hi Rich, Thank you for sharing your feedback and for being our valued customer! Regarding the issue with Server 2008, please submit a ticket to support@techinline.com so that our support team could investigate the issue and provide any necessary assistance. Best, Dan | Techinline

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Leonard T.

Financial Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent Remote Management

Reviewed 4 years ago
Pros

Great tool for managing dozens of client computers

Cons

used to be lackign features, but is a lot better lately. I would like it to work better with remote systems that have more then 2 screens. I use it a lot in 6 screen clients and its a pain.

Vendor response

Hi Leonard, Thank you for reviewing FixMe.IT and for being our valued customer! When connected to a remote computer that has 2 or more screens, FixMe.IT shows all displays on your local screen by default. To simplify working with remote systems that have multiple monitors, you can take advantage of the multi-display tool, which allows you to switch between individual screens you want to work with: https://docs.fixme.it/features/using-the-multi-display-tool Best, Dan | Techinline

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Neil S.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great remote support utility

Reviewed 6 years ago

Have used this software for several years and watched it grow and become a better solution. Great software.

Pros

Ease of use

Cons

Lack of simple branding options.

Vendor response

Hi Neil, Thank you for the feedback and for being our valued customer! I see that you mentioned "lack of simple branding options" in the "Cons" section. Actually, FixMe.IT does offer branding options that allow you to change the appearance of the app's interface for your clients and integrate the service into your website. You can find more information on FixMe.IT's customization options here: https://goo.gl/g1TX6I If you have any questions regarding these options or any suggestions for their improvement, please don't hesitate to contact us directly. Best, Dan | Techinline

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Shay L.

Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome product, service us really good

Reviewed 5 years ago

Supporting users anytime , really quick, without the needs of installing any other third party applications or add on.

Pros

The easy graphic user interface, included some great features, that help supporting our users. The simplicity of the product is really amazing, thanks you for a great service and support. If you are looking for a quick and simply remote tool, this is the one for you!

Cons

The options, to revoke service still available for users , and they can remove the service at any time, it would be great, if you can take this option out.

JB
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John B.

Information Technology and Services, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best value for remote desktop services that I know of

Reviewed 4 years ago

I've been using FixMe.IT for several years to do remote PC support. I usually do stuff like remove viruses, install software, fix printer driver issues, and pretty much anything I could do sitting in front of the computer. It's handy for quick fix things that, without such a solution, would require me to either drive across town, or in some cases drive to another town just to do quick fix tasks. FixMe.IT has saved hundreds of gallons of gas. It is easy to use, very customizable, and quite a time saver. My customers can go to my web site, click a button, and see a customized page to get started getting into FixMe.IT. I really like that part of it. I really like that it is easy for my customers to get to and get set up for me to help with their PC issues.

Pros

It's easy to use, has all the features I need, and is priced reasonably.

Cons

I guess if there's one feature that's lacking, it's multi-monitor support. I'd like to be able to use both of my monitors to see both monitors on a client PC for example.

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segun o.

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very good software for remote connection

Reviewed 3 years ago

With this software solving a problem on a customer or colleagues pc is made very easy and faster

Pros

It is a very good software for working with or troubleshooting remote computer the multi-session support allows you to work on multiple computers at once hence help you multitask and achieve your aim faster. It also supports file transfer which also makes working remotely way easier. It also allows you to record sessions which makes process review way less stressful it also means teaching someone else how to do what you did could be done by sharing the video.

Cons

The software works very well so nothing comes to mind in terms of disadvantages

RM
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Ryan M.

Hospital & Health Care, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall, pleased with the performance / cost of FixMe.IT

Reviewed 4 years ago

Overall, we are very pleased with FixMe.IT. The few cons I mentioned are not big enough issues for us to have a problem with the software, just minor cosmetic issues.

Pros

Software is priced accordingly, easy to use and install, easy to setup unattended support and/or start new sessions, and easy for end user to communicate through chat window during remote session.

Cons

The ability to navigate between multiple monitors on a remote computer could be setup in a more user friendly manner with possible left/right arrows on the screen vs having to select each display from the top menu. Also, we run into issues with copy/paste of URL links from our computer to remote machine at times.

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Erik J.

Verified reviewer

Financial Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great product, use it daily

Reviewed 4 years ago

Affordable, great for remoting into users PCs and troubleshooting. Able to remotely boot a computer into safe mode. Encrypted communication with User.

Pros

Easy to use and intuitive. Very useful for troubleshooting with it's remoting features. Prompts for a set time before taking control. Window for communication with user. Persists through reboots. Able to boot into Safe Mode. Monitors whether computers are online or not.

Cons

It is a very basic program with not a whole lot of features. Cannot customize the display columns. Can only view computer name, logged in user, activity, status, installed on date, and last connected date. It would be useful to have information about the OS, manufacturer, etc. A place to store notes about a device. Would love the option to add custom columns, mapped to WMI properties.

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Rhonda M.

Verified reviewer

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The easiest remote tool ever

Reviewed 4 years ago

This program has saved me so many miles on my car because I can remote in and take care of things. The pc doesn't even have to be on the network as long as it can get to the internet.

Pros

FixMe.IT is so easy to explain to the receiving party how to allow you to connect. Web based and simple. It also has features that allow you to send files back and forth, it allows you to let them see your screen as well.

Cons

There is nothing that I don't like about FixMe.IT

JC
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Jeffrey C.

Medical Devices,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We've been extremely pleased with this service!

Reviewed 5 years ago

Easier file transfer, multiple monitor option intuitive, fantastic UI...thank you. We have not found any faults with this software. We cannot say that there is anything that we like the least and since it is working quite well, we would strongly recommend to leave it "as-is"!

Pros

Multi-screen setup is intuitive, File transfer is among the best, connection speeds and reliability top notch. Been using service for many years and there were three outages only lasting a few minutes.

Cons

No cons were added to this review

RT
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Richard T.

Information Technology and Services, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Right Remote Access Tool for Me

Reviewed 2 years ago

I love that I can jump from desktop to desktop, despite being thousands of miles from my clients, and those clients being more thousands of miles from each other.

Pros

My home base is very remote; I needed a remote solution that was stable, secure, inexpensive, and allowed concurrent connections to multiple clients without requiring a lot of bandwidth. FixMe.IT satisfied all of my requirements.

Cons

One of the key requirements for my purchase was 2 part authentication, which FixMe.IT has, but I would feel more secure with the authentication coming through SMS/text rather than email.

ML
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Martin L.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very efficient way to help employees or work from remote locations

Reviewed 5 years ago
Pros

Ability to create a dashboard with Unattended clients I Know when a computer is online / offline I Know who is logged in Easy to install / setup Very fast, almost no lag

Cons

No way to prevent a user from removing unattended access and support team can't tell when or if this feature will ever be available. Would like to be able to log when client is online/offline.