FixMe.IT Features

FixMe.IT

Remote Support Software That Always Works

4.75/5 (305 reviews)

FixMe.IT Feature Summary

  • 2-Way Desktop Sharing
  • File and Clipboard Transfer
  • Multi-Monitor Support
  • Instant Chat Messaging
  • Unattended Access
  • Restart in Safe Mode
  • Scaling Features
  • Multi-Session Handling
  • Video Session Recording
  • Session Reporting
  • Reboot & Automatically Reconnect
  • Logoff/Logon & Switch User

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Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
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Reporting & Statistics (107 other apps)
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Surveys & Feedback (80 other apps)
Third Party Integration (113 other apps)
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FixMe.IT Feature Reviews

25 reviewers had the following to say about FixMe.IT's features:

John Boyett

Best value for remote desktop services that I know of

2019-04-23

It is easy to use, very customizable, and quite a time saver.

Pros

It's easy to use, has all the features I need, and is priced reasonably.

Cons

I'd like to be able to use both of my monitors to see both monitors on a client PC for example.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Flowers

Great Software

2018-07-27

We had an old Bomgar device that died, and this service replaced it completely and for a very affordable price.

Pros

Easy to use, Works reliably, Nice reporting

Cons

There are a couple minor issues switching viewing and switching between multi-monitor clients.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Used as a backup remote tool

2018-06-28

Pros

I like using it for unattended access. This works well when we need to remote into the clients machine and they are unavailable.

Cons

It allows for remote access but provides no other monitoring tools that several RMM tools use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Frank Cifelli

Great Software! Makes accessing my customers computers/servers easy and saves time.

2018-01-12

Pros

I often use the file transfer feature and the unattended client access (especially for servers).

Cons

Multiple monitor support could be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Bolanos

I've been using for over 3 years after switching from a software vendor product. Meets my SMB needs

2017-09-06

Added support benefit and feature for my clients.

Pros

Pricing model fits my business size. The feature set is a great value compared to competition.

Cons

Would like heart beat monitoring added in future to ensure network uptime and unattended pc

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Donald DeRyder

Excellent for Remote Support

2017-10-17

Remote support

Pros

Ease of Use is awesome. Pretty cheap for this type of software as well. I have nothing else to say, just using up 100 letters.

Cons

No monitoring software included.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
William Fulton

A True LogMeIn Killer - a valuable and necessary service for any IT Support professional

2018-01-04

Remote Support, Remote Maintenance, Unattended Access, Instant File Transfer, Shared Clipboard, Chat Window for client interactions.

Pros

The service provides instant protected access to client computers as a one-off support session, but also provides unattended access for ongoing maintenance and remote management.

Cons

The only issue we occasionally have is some latency from some of the computers we support, but I suspect this is due to slow internet on their end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 1-10 employees)

Strong Remote Management App - good balance of features for price

2019-05-17

Overall, it's fast, simple, lightweight and good for get at this cost point.

Pros

The chat feature is also nice.

Cons

I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Techinline


Thank you for taking the time to share your experience and for being our valued customer!
Regarding the file transfer feature, the remote user has the option to use the Send File button which can easily be found on the Client App interface. Besides that, you can transfer files back to your desktop during the remote session via drag-and-drop or copy-paste.
Best,
Dan | Techinline

Read more
Shay Levy

Awesome product, service us really good

2017-10-26

Supporting users anytime , really quick, without the needs of installing any other third party applications or add on.

Pros

The easy graphic user interface, included some great features, that help supporting our users.

Cons

The options, to revoke service still available for users , and they can remove the service at any time, it would be great, if you can take this option out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Keith Jaben

Worth the Investment

2018-10-26

Several clients allow me to set up unassisted access so that I can monitor/troubleshoot they systems without their needing to sit and watch.

Pros

The administrator dashboard and tabs make it easy to manage multiple sessions and navigate to use the functions necessary to assist my clients.

Cons

Some clients have difficulty navigating the interface and process when going to FixMe.IT to begin a session, especially for the first time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Erik Jacobsen

Great product, use it daily

2018-07-13

Encrypted communication with User.

Pros

Able to boot into Safe Mode. Monitors whether computers are online or not.

Cons

Can only view computer name, logged in user, activity, status, installed on date, and last connected date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
John Bewley

Works as expected

2018-09-24

Can’t complain

Pros

Easy to use, no complaints good product.

Cons

Trouble moving between multiple monitors

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Blackadder

Very easy and simple to use, drag and drop feature and multi sessions.

2018-02-07

Pros

multi monitor support is ideal for ease of use.

Cons

Fixed bar at top is useful but gets in way of full screen tabs, can me made to disappear but I prefer the persistent appearance, if it could be made so the remote screen shows below this when on a full window would be perfect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeffrey Cicale

We've been extremely pleased with this service!

2017-06-06

Easier file transfer, multiple monitor option intuitive, fantastic UI...thank you.

Pros

Multi-screen setup is intuitive, File transfer is among the best, connection speeds and reliability top notch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robby Burke

Great application, I have used this daily along with TeamViewer and Take Control. Easy to use.

2018-01-09

Pros

Performs as designed.

Cons

My only con is that it does not support Mac computers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Clayton Smith

Techinline FixMe.IT Review

2017-10-02

Excellent software, but needs iOS/Android Expert App. Largely replaced VNC as our remote viewing software. Relived us of tedious VPN issues.

Pros

Easy, fast and user friendly to deploy.

Cons

Absolutely needs the management app ported to iOS and/or Android tablets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Cindy Marino

Very easy to set up and log in

2017-11-07

It is the best benefit for the customer they do not have to bring their PC into the shop and it helps us make money any time of the day.

Pros

We can brand the link on the customers pc, easy to log in, love the unattended access, very cost effective.

Cons

A live chat feature with support might be helpful as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andy Smith

The best bang for the buck.

2018-06-11

Remote control and access to customers pc at a reasonable price

Pros

Desktop support for multiple monitor.

Cons

Doesn't support MAC but other than that this software is fantastic support tool and I highly recommend it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul Atton

We just use it. It just works very well.

2018-05-22

Quick and easy support for all our Windows clients.

Pros

The recent multiple connections feature is fantastic.

Cons

Hardly any cons at all, no real complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Techinline


Hi Paul,

Thank you for sharing your feedback and for being our valued customer! Regarding the "last seen" column - if you're referring to the current status of an unattended computer, you can check when the computer was last used by going to the Unattended Clients list and hovering over the Not In Use status in the Activity column. Please visit our support center for more details: https://docs.fixme.it/unattended-access/managing-unattended-client-list If you have something else in mind, please don't hesitate to share your suggestions with our support team at support@techinline.com.

Best,
Dan | Techinline

Read more
Nathen Bryant

Great tool for remote access.

2018-05-21

The cost is not terrible, like some of the competitors, I come from the era of "free LogMeIn". I was looking for a compliant solution that offered similar features, and this met the bill.

Pros

Easy to use software, that is launched from a desktop application.

Cons

I would really like to see a remote monitoring option that would provide emails or a text when a client goes down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Christopher Loughman

Works as advertised, reliable

2018-03-26

Pros

Multiple monitor support good, Screen scaling works well.

Cons

None so far. I have used this service daily for more than 2 years with only one outage. Sometimes have problems installing the un-attended client on windows 10

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dena Martin

I could not run my business without it and my remote clients are happy with the ease of set-up.

2018-05-17

The rate is very reasonable for my small home-based accounting business.

Pros

Very easy to use, simple set-up on client side, simple dashboard interface, reports for logins & duration, remote reboot option, can set-up groups so all my personal computers are under one group and clients under another,

Cons

No remote printing capability, cannot blank remote screen, It would be nice to access my client computers through a website login for times when I'm not at a computer that has the Expert application downloaded.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan May

Overall, pleased with the performance / cost of FixMe.IT

2019-05-14

Overall, we are very pleased with FixMe.IT. The few cons I mentioned are not big enough issues for us to have a problem with the software, just minor cosmetic issues.

Pros

Software is priced accordingly, easy to use and install, easy to setup unattended support and/or start new sessions, and easy for end user to communicate through chat window during remote session.

Cons

The ability to navigate between multiple monitors on a remote computer could be setup in a more user friendly manner with possible left/right arrows on the screen vs having to select each display from the top menu.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan Muller

This is a great product for user remote support!

2018-03-22

Very happy customers.

Pros

Multiple monitor access viewing.

Cons

There is no resident daemon process to connect an unattended PC. Nothing else I can add here. No other complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marlene Clark

It was great

2018-01-19

I have recommended it to several people already. I am able to work from my desk instead of driving hours to the customer location.

Pros

I also like to be able to connect to several different clients at a time. It saves me a lot of time when I can be working on another person while waiting for a process to finish.

Cons

Sometimes an error message pops up but I am on a different monitor and can't see it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more