FixMe.IT Features

FixMe.IT

Remote Support Software That Always Works

4.75/5 (237 reviews)

FixMe.IT Feature Summary

  • 2-Way Desktop Sharing
  • File and Clipboard Transfer
  • Multi-Monitor Support
  • Instant Chat Messaging
  • Unattended Access
  • Restart in Safe Mode
  • Scaling Features
  • Multi-Session Handling
  • Video Session Recording
  • Session Reporting
  • Reboot & Automatically Reconnect
  • Logoff/Logon & Switch User

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Email Integration (62 other apps)
Instant Messaging (71 other apps)
Knowledge Base (85 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (59 other apps)
Prioritizing (53 other apps)
Real Time Monitoring (48 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (57 other apps)
Surveys & Feedback (60 other apps)
Third Party Integration (71 other apps)
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Workflow Management (47 other apps)

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FixMe.IT Feature Reviews

25 reviewers had the following to say about FixMe.IT's features:

Jonathan Flowers

Great Software

2018-07-27

We had an old Bomgar device that died, and this service replaced it completely and for a very affordable price.

Pros

Easy to use, Works reliably, Nice reporting

Cons

There are a couple minor issues switching viewing and switching between multi-monitor clients.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Used as a backup remote tool

2018-06-28

Pros

I like using it for unattended access. This works well when we need to remote into the clients machine and they are unavailable.

Cons

It allows for remote access but provides no other monitoring tools that several RMM tools use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Frank Cifelli

Great Software! Makes accessing my customers computers/servers easy and saves time.

2018-01-12

Pros

I often use the file transfer feature and the unattended client access (especially for servers).

Cons

Multiple monitor support could be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Bolanos

I've been using for over 3 years after switching from a software vendor product. Meets my SMB needs

2017-09-06

Added support benefit and feature for my clients.

Pros

Pricing model fits my business size. The feature set is a great value compared to competition.

Cons

Would like heart beat monitoring added in future to ensure network uptime and unattended pc

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeffrey Cicale

We've been extremely pleased with this service!

2017-06-06

Easier file transfer, multiple monitor option intuitive, fantastic UI...thank you.

Pros

Multi-screen setup is intuitive, File transfer is among the best, connection speeds and reliability top notch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Erik Jacobsen

Great product, use it daily

2018-07-13

Encrypted communication with User.

Pros

Able to boot into Safe Mode. Monitors whether computers are online or not.

Cons

Can only view computer name, logged in user, activity, status, installed on date, and last connected date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Shay Levy

Awesome product, service us really good

2017-10-26

Supporting users anytime , really quick, without the needs of installing any other third party applications or add on.

Pros

The easy graphic user interface, included some great features, that help supporting our users.

Cons

The options, to revoke service still available for users , and they can remove the service at any time, it would be great, if you can take this option out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Donald DeRyder

Excellent for Remote Support

2017-10-17

Remote support

Pros

Ease of Use is awesome. Pretty cheap for this type of software as well. I have nothing else to say, just using up 100 letters.

Cons

No monitoring software included.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
William Fulton

A True LogMeIn Killer - a valuable and necessary service for any IT Support professional

2018-01-04

Remote Support, Remote Maintenance, Unattended Access, Instant File Transfer, Shared Clipboard, Chat Window for client interactions.

Pros

The service provides instant protected access to client computers as a one-off support session, but also provides unattended access for ongoing maintenance and remote management.

Cons

The only issue we occasionally have is some latency from some of the computers we support, but I suspect this is due to slow internet on their end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathen Bryant

Great tool for remote access.

2018-05-21

The cost is not terrible, like some of the competitors, I come from the era of "free LogMeIn". I was looking for a compliant solution that offered similar features, and this met the bill.

Pros

Easy to use software, that is launched from a desktop application.

Cons

I would really like to see a remote monitoring option that would provide emails or a text when a client goes down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dena Martin

I could not run my business without it and my remote clients are happy with the ease of set-up.

2018-05-17

The rate is very reasonable for my small home-based accounting business.

Pros

Very easy to use, simple set-up on client side, simple dashboard interface, reports for logins & duration, remote reboot option, can set-up groups so all my personal computers are under one group and clients under another,

Cons

No remote printing capability, cannot blank remote screen, It would be nice to access my client computers through a website login for times when I'm not at a computer that has the Expert application downloaded.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Blackadder

Very easy and simple to use, drag and drop feature and multi sessions.

2018-02-07

Pros

multi monitor support is ideal for ease of use.

Cons

Fixed bar at top is useful but gets in way of full screen tabs, can me made to disappear but I prefer the persistent appearance, if it could be made so the remote screen shows below this when on a full window would be perfect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cindy Marino

Very easy to set up and log in

2017-11-07

It is the best benefit for the customer they do not have to bring their PC into the shop and it helps us make money any time of the day.

Pros

We can brand the link on the customers pc, easy to log in, love the unattended access, very cost effective.

Cons

A live chat feature with support might be helpful as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marlene Clark

It was great

2018-01-19

I have recommended it to several people already. I am able to work from my desk instead of driving hours to the customer location.

Pros

I also like to be able to connect to several different clients at a time. It saves me a lot of time when I can be working on another person while waiting for a process to finish.

Cons

Sometimes an error message pops up but I am on a different monitor and can't see it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robby Burke

Great application, I have used this daily along with TeamViewer and Take Control. Easy to use.

2018-01-09

Pros

Performs as designed.

Cons

Other than that no complaints at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great on-demand access for MSP's

2018-07-02

Pros

Software is lightweight and easy to install for on-demand access.

Cons

I think remoting into a PC with multiple monitors is a bit "clunky".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Techinline


Thank you for sharing your experience and for being our valued customer! If you don't like having to manually switch between remote monitors, you can navigate to the Multi-Display settings and select the Show All Displays option which shows all monitors connected to the remote machine side by side. Please visit our support center for more details about FixMe.IT's multi-display tool: https://docs.fixme.it/features/using-the-multi-display-tool Best, Dan | Techinline

Read more
Paul Atton

We just use it. It just works very well.

2018-05-22

Quick and easy support for all our Windows clients.

Pros

The recent multiple connections feature is fantastic.

Cons

Hardly any cons at all, no real complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Techinline


Hi Paul,

Thank you for sharing your feedback and for being our valued customer! Regarding the "last seen" column - if you're referring to the current status of an unattended computer, you can check when the computer was last used by going to the Unattended Clients list and hovering over the Not In Use status in the Activity column. Please visit our support center for more details: https://docs.fixme.it/unattended-access/managing-unattended-client-list If you have something else in mind, please don't hesitate to share your suggestions with our support team at support@techinline.com.

Best,
Dan | Techinline

Read more
Dennis Hintz

Great!

2018-03-28

Pros

I can connect to all my clients in an instant and monitor for several days if needed

Cons

I am currently experiencing some issues with the new version as far as when you first connect the default is " full screen" and this has several issues. one is when in full screen I can not use my clients task bar on the bottom of the screen. I have to shrink it to a "window" so I can use there task bar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Bruce Crosby

I have been very pleased with the my overall experience. Product works well.

2018-05-22

I do not have to leave my office to service my multi-national customer base.

Pros

Ability to connect to multiple computers at the same time, is a very useful.

Cons

Techinline Ltd billing system, no grace period. they claim 1 day but haven't seen that yet. keeps cancelling my service, if payment is not received on 1st attempt. Other suppliers will try more than once before cancelling anything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Techinline


Hi Bruce,
We rely on a third-party platform, Bluesnap, to handle our billing matters. By design, the Bluesnap system cancels a declined order on the following day after the original failed auto-renewal attempt. The main purpose of this is to ensure that there are no subsequent repeat charge attempts whenever any payment is declined. At the same time, we assure you that the FixMe.IT application provides a 1-day grace period, which means that we keep your subscription active for 1 full day whenever the auto-renewal payment is not processed by Bluesnap. We also reach out with a failed renewal notice and provide instructions for submitting the payment. After one day, i.e. when the subscription expires, you may use the 'Renew License' option within the Expert app to submit the payment. If you have any further questions, please don't hesitate to contact our sales team at sales@techinline.com.
Best,
Dan | Techinline

Read more
Christopher Loughman

Works as advertised, reliable

2018-03-26

Pros

Multiple monitor support good, Screen scaling works well.

Cons

None so far. I have used this service daily for more than 2 years with only one outage. Sometimes have problems installing the un-attended client on windows 10

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andy Smith

The best bang for the buck.

2018-06-11

Remote control and access to customers pc at a reasonable price

Pros

Desktop support for multiple monitor.

Cons

Doesn't support MAC but other than that this software is fantastic support tool and I highly recommend it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan Muller

This is a great product for user remote support!

2018-03-22

Very happy customers.

Pros

Multiple monitor access viewing.

Cons

There is no resident daemon process to connect an unattended PC. Nothing else I can add here. No other complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Clayton Smith

Techinline FixMe.IT Review

2017-10-02

Excellent software, but needs iOS/Android Expert App. Largely replaced VNC as our remote viewing software. Relived us of tedious VPN issues.

Pros

Easy, fast and user friendly to deploy.

Cons

Absolutely needs the management app ported to iOS and/or Android tablets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
John Lichtenberger

It has the main features which allows you to support your customers

2017-09-07

Gave me the ability - a small company - to support my clients where I do not go into a negative income being able to provide this remote service to my clients and it helps keep the business expenses down.

Pros

Ease of use and price for the features it offers. Organization of the unattended access fills my needs.

Cons

Sometimes the monitoring of the other screen is lost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Automotive company, 11-50 employees)

It just works, minimal hassle

2018-05-14

Pros

We needed a backup to our main remote support program (that has integrations and other features we need, but doesn't always work on client computers).

Cons

A more automated way to connect customers without having to have them enter a number would be nice, but it's not a big deal

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more