FixMe.IT Pricing Plan & Cost Guide

FixMe.IT

Remote Support Software That Always Works

4.76/5 (356 reviews)

FixMe.IT Pricing

Starting from: $30.00/month

Pricing model: Subscription

Free Trial: Available

The unlimited subscription license offers complete freedom over the term of your purchase.
Monthly plan: $30/seat/month
Annual plan: $300/seat/month

View Pricing Plans Free Trial

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FixMe.IT Pricing Reviews

Pros

  • Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.James P.Read the full review
  • What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.Claudia L.Read the full review
  • I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.William B.Read the full review

Cons

  • My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.Kurt B. C.Read the full review
  • Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.Stephen L.Read the full review
  • So far, I havent found anything too terrible. The layout could be updated.Jonathan G.Read the full review
100%
recommended this to a friend or a colleague

25 reviewers had the following to say about FixMe.IT's pricing:

Daniel J.

The easiest in use

Reviewed 2011-11-02
Review Source: GetApp

I started to develop my small IT consulting business with remote desktop software’s help. This simple browser-based tool actually gave me an impulse to start my own independent online business.Please take a look at my page to see what I have as a result : http://www.ezsupport.biz/remote.html Clients just go on my website and get their Client ID and that’s it. That very easy for both of us. I was looking for secure,very easy in use (has to be easy for all my clients),cost-effective and functional software. Worked with Logmein and Teamviewer but found a cheaper alternative Techinline. Very reliable tool and may be the easiest that I found.

Pros
Ease in use, price is affordable, perfect alternative to all expensive professional products, necessary set of functions

Cons
available only for Windows

Rating breakdown

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nicole e.

Fix me review

Used occasionally for free trial
Reviewed 2020-12-05
Review Source: Capterra

I think it is a easy program and would help alot but the price was just too expensive.

Pros
The most thing I liked about the fixme.it software was that it gave my computer the security and help when needed.

Cons
I don't like how expensive this program is. It should be cheaper to help fix problems and error on my computer.

Response from Techinline


Hi Nicole,

Thank you for reviewing FixMe.IT.
I'd like to point out that your review does not accurately describe our software. First and foremost, it's not expensive at all. As compared to the majority of remote support tools available on the market, FixMe.IT is one of the most cost-effective ones providing a feature-rich solution for only $30 per month or $300 per year (which is less than $1/day). It looks like you've received remote assistance with the help of FixMe.IT. Unfortunately, we cannot possibly control the prices of remote support services performed using our application. Besides, the cost for these services cannot be directly attributed to our software.

Thanks,
Dan | Techinline

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 5/10

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Olaf d.

Cheap & Stable

Used weekly for 6-12 months
Reviewed 2020-02-04
Review Source: Capterra

Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)

Pros
Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients) Stability -> No downtime experienced Self updating client

Cons
- No OSX expert app - No Android expert app - No IOS expert app - No client app for the above either, but that’s clear when you buy. - Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren) - For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Dennis C.

Such a great alternative to the Logmein monster who years ago raised my rates on pro.

Used daily for 2+ years
Reviewed 2018-01-15
Review Source: Capterra

Resonantly priced support options.

Pros
Techinline has produced a Fast, affordable, easy to use, that satisfies most all of our tech support needs.

Cons
would like a less expensive option for simple basic client operator only users. The price is not bad but for small company with multiple field agents its a bit high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Alex R.

Great bang for the buck!

Used daily for 2+ years
Reviewed 2020-01-21
Review Source: Capterra

I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.

Pros
Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors

Cons
Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Richard S.

Easy to use for both me and my clients.

Used daily for 6-12 months
Reviewed 2018-04-17
Review Source: Capterra

Give me an easy way to work with clients.

Pros
Price Ease of use Reports I looked at several alternatives to ShowMyPC but most were too expensive.

Cons
Sometimes is not recognized by security software so it is blocked. I have had a few instances where it appeared we couldn't get it to work but that could have been end user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jerome S.

Good Priced remote support software!

Used weekly for 2+ years
Reviewed 2018-01-15
Review Source: Capterra

A great tool

Pros
A few years ago we searched for a economical remote software solution. FixMe.it does everything we need for our software needs. It is priced right and is very easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nathan S.

The FixMe.IT software was very easy to use. It has all the features of other more expensive software

Used monthly for 6-12 months
Reviewed 2018-06-05
Review Source: Capterra

Pros
The ease of use, support, features, price. Never had one problem. This software has all the features of the more expensive remote support software out there for a fraction of the price. And it's customizable to your business.

Cons
To be honest I don't have any Cons. The software just works that great. I recommend to anyone who is looking for something like this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jonathan F.

Great Software

Used weekly for 6-12 months
Reviewed 2018-07-27
Review Source: Capterra

We had an old Bomgar device that died, and this service replaced it completely and for a very affordable price.

Pros
Easy to use, Works reliably, Nice reporting

Cons
There are a couple minor issues switching viewing and switching between multi-monitor clients.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Simon B.

ICT North Limited experience

Used daily for 2+ years
Reviewed 2020-05-14
Review Source: Capterra

It has been a good platform for us and has given us the ability to carry out remote support to our clients and connect to servers that we manage daily

Pros
It is reliable, easy to direct end users to install and connect, cheaper than TeamViewer.

Cons
Wider support for Mac OS, Linux, Chrome and Android would be handy. Very limited with windows devices only especially when many of our schools are going cloud based and Chrome devices are increasing in the education sector where tighter budget means cheaper and simpler devices are called for i.e Chromebooks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Chris G.

Great

Used daily for 1-2 years
Reviewed 2018-03-03
Review Source: Capterra

Remote control of client computers when I need it and no admin overhead of keeping up with the software at an affordable price.

Pros
I like that there is no software for me to maintain on my end. I just login and connect to my customers.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Steven P.

Great Remote Access Software

Used weekly for less than 6 months
Reviewed 2018-08-02
Review Source: Capterra

Overall it was a great choice to go with FixMe.IT. I specialize in Windows Servers/Workstations so the product works for me. The app is not clunky and just works flawlessly. Everything I need in a remote support software is here.

Pros
It's fast and reliable. It's much better than a lot of competitors for a cheaper price. I like that no matter what screen size your connected to you don't have problems. I often have problems with GoToAssist where I need to end a session and reconnect, this has never happen with FixMe.IT. It's just a smooth system that works really well.

Cons
Would be nice to service Macs, iPhones, and Androids.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Robert B.

I've been using for over 3 years after switching from a software vendor product. Meets my SMB needs

Used daily for 2+ years
Reviewed 2017-09-06
Review Source: Capterra

Added support benefit and feature for my clients. Allows me to differentiate myself from competition

Pros
Easy to use and manage. Pricing model fits my business size. The feature set is a great value compared to competition.

Cons
Nothing. Would like heart beat monitoring added in future to ensure network uptime and unattended pc

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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William B.

FixMe is by support backbone

Used daily for 2+ years
Reviewed 2020-07-06
Review Source: Capterra

My overall experience has been wonderful. Priced right and so easy to setup and use.

Pros
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle. Very easy to setup and user. Bandwidth is extremely low so I can actually help users on my PC connected to my phone hotspot if needed.

Cons
Honestly do not have any cons on the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kurt B. C.

Excellent Choice for Remote Access

Used weekly for 6-12 months
Reviewed 2018-10-03
Review Source: Capterra

I needed a replacement for LogMeIn and Rescue because of the price increases that they kept pushing through. I looked at other options and decided that FixMe was powerful and a great value.

Pros
Easy to use Does everything that I need it to do Great value

Cons
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Jason B.

Greatest remote software on planet earth!!!

Used daily for 1-2 years
Reviewed 2018-06-26
Review Source: Capterra

It allows me to help customers from anywhere!

Pros
Excellent product!! Great technical support!! Always improving!! Engineers are always updating the product to make it better.

Cons
Nothing really bad to say about the software! Excellent product...maybe make it cheaper or free?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David S.

Cheaper than many alternatives

Used weekly for 1-2 years
Reviewed 2020-02-09
Review Source: Capterra

We need a quick and inexpensive way to get connected to assist our customers and this gets the job done.

Pros
The price was right. We needed something to quickly connect to a client's computer that didn't cost an arm and a leg.

Cons
It's not as bandwidth efficient as some other products. Some clients have slow internet and FixMe can be a bit laggy with them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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ken B.

This product has saved us THOUSANDS of dollars in support costs

Used daily for 1-2 years
Reviewed 2018-01-09
Review Source: Capterra

Pros
It sets up easily, it's lightweight. It's efficient with resources The unattended agent is quiet and very convenient And it's cheap!

Cons
ummm....... Sometimes agents don't show up on the list On slow connections sometimes the agent will get stuck

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Darryl Y.

Easy to install and easy to use. No issues at all and great value for the price!

Used weekly for less than 6 months
Reviewed 2018-05-17
Review Source: Capterra

Pros
The price and the ease of use are the things I like most about this software. The unattended access runs in the background and I have not had any issues with it.

Cons
I haven't had any issues with the program to add to the list of cons. Best value for the price I've been able to find.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jason B.

I am a small tech support company. This is the most affordable support tool out there

Used daily for 1-2 years
Reviewed 2017-11-09
Review Source: Capterra

Easy to use, affordable for cost savings.

Pros
Unattended Access, and the ability to have multiple connections going at once. It's easy to switch back and fort with a minimum of effort

Cons
Wish it would have a mobile version. Sometimes I just need to connect to a computer for a reboot while on my cell.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Brian G.

Excellent remote support tool for a small IT business such as mine

Reviewed 2016-04-01
Review Source: GetApp

I've used this tool for several years now and find it to be a real-life safer for instances where my remote clients need immediate or after-hours support. I find it to be quite easy to use and intuitive on both the client and tech end. The ability to provide both unattended and ad-hoc support is also key and the feature-set seems to cover just about all the tools one would need. I previously used LogMeIn Rescue but that got too expensive, while this fits the bill and gets the job done. I would recommend this to any small ITbusiness such as mine.

Pros
price, simplicity of getting connected to remote clients, customization

Cons
currently no Mac support, but was told that this is planned for the future. I would also prefer Android support for those instances where I'm on the road and need to immediately access a client's machine.

Rating breakdown

Value for money
Ease of use
Customer support

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William O.

Overall I like this product, but I want a couple more features

Used daily for 1-2 years
Reviewed 2018-12-31
Review Source: GetApp

Pros
It is cheap, it works consistently, and you can generally get it installed in any environment that is not highly locked down.

Cons
I would like to have screen privacy so I can remote in to home or a server and work without exposing systems. GoToMyPC was very fast. I would like to see the speed enhanced in this software.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Donald S.

FixmeIT is the best support tool for the money that I have ever purchased for my business.

Used monthly for 2+ years
Reviewed 2018-03-30
Review Source: Capterra

1. It is cost effective to me the small consultant. 2. It saves me time and money consulting. 3. It helps the clients understand what I am telling them because I can show them just like I was on site.

Pros
The price for the features. I considered other products but they were too expensive for my budget. I use the unattended client feature at least monthly and save myself 125 miles and 2.5 hours of travel almost every month. It took me awhile to figure out the file transfer function ( I used the programs help library to understand it) from the client to me but once I did I use it almost every session.

Cons
I have had some client connection problems but it has been almost always the client not understanding their own virus protection product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Donald D.

Excellent for Remote Support

Used daily for 1-2 years
Reviewed 2017-10-17
Review Source: Capterra

Remote support

Pros
Ease of Use is awesome. Pretty cheap for this type of software as well. I have nothing else to say, just using up 100 letters.

Cons
No monitoring software included. Other software does include monitoring for disk space, updates, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Rex S.

Simple and Fast Connection

Used weekly for 2+ years
Reviewed 2019-12-06
Review Source: Capterra

It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better.

Pros
Having used and still using many remote connection and management software providers, FixMe has been one that seems to work when others won't. Its fast, and simple. The remote reconnect after startup is great. Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it. The custom logo you can add to the install page is a nice feature.

Cons
If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time.

Response from Techinline


Hi Rex,

Thank you for sharing your experience and for being our valued customer! Subscription-based pricing is the software industry standard. Some vendors do offer so-called "lifetime" licenses, but that often means paying for upgrades on a yearly basis (which in the end is a more expensive and a less flexible option). FixMe.IT delivers unlimited on-demand connections, unattended remote access, multi-window remote control, and a lot more for only $30 per month or $300 per year, and I can say with full confidence that no other vendor offers a package like that at a lower price. Sure, there are some remote support apps that offer personal licenses for under $10 or even $5 per month which allows you to access one or two remote computers, but no more than that. While we understand that FixMe.IT's pricing model might not be ideal in some cases, it is still one of the most cost-effective remote support solutions on the market.

Best,
Dan | Techinline

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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