FixMe.IT Reviews

FixMe.IT

Remote Support Software That Always Works

4.75/5 (301 reviews)

Anonymous

Strong Remote Management App - good balance of features for price

Used daily for 6-12 months
Reviewed 2019-05-17
Review Source: Capterra

Overall, it's fast, simple, lightweight and good for get at this cost point.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Jeff Ensminger

Our money-maker for tech support

Used daily for 2+ years
Reviewed 2018-12-14
Review Source: Capterra

Overall, we've been VERY happy with FixMe. It's out top tool in solving our clients' tech problems.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Keith Fryatt

Software works great and it is easy to use.

Used daily for 2+ years
Reviewed 2017-09-20
Review Source: Capterra

Remote login from my home or anywhere I bring my laptop. It is a fantastic value for the money.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Anonymous

FixMe.IT is very easy to use and is extremely reliable.

Used daily for 2+ years
Reviewed 2018-01-24
Review Source: Capterra

I find that end users have a very easy time navigating the interface when walking them through connecting to their workstation using the FixMe.IT website. Setting up unattended access is a breeze. The layout of the drop down menu when connected to workstations is very simple and intuitive. It has many useful features including Scaling, which is definitely needed when working off high resolution screens like my Microsoft Surface Pro 4. Being able to pan across multiple screens on a workstation or just locking into one specific screen is a very nice feature as well. I definitely use the screen recording function when doing demos along with the laser pointer and marking pen. Saving the recording and sending it to users is always appreciated. Being able to transfer files between my workstation and end users workstation is a must and works great. My favorite feature that was recently added to FixMe.IT is being able to work on multiple computers at once. I have a 3 monitor setup in my office and I can be doing multiple tasks remotely for one or many clients at once. The fee for this service is very reasonable.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Sheldon King

This is an invaluable tool for us, many times eliminating the need for an on site visit!

Used daily for 2+ years
Reviewed 2018-04-19
Review Source: Capterra

Saves time, trips and the number of employees we need to support our clients quickly.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Andrew Fortman

The single most valuable tool in any arsenal

Used daily for 2+ years
Reviewed 2019-05-17
Review Source: Capterra

I am able to diagnose and fix my company's hardware and software packages from anywhere at any time.

Read the full review


FixMe.IT

Remote Support Software That Always Works

John McCrae

Our first choice in remote desktop applications

Used daily for 2+ years
Reviewed 2019-02-20
Review Source: Capterra

For us fast and accessible customer support is paramount - our clients love the ease at which they can show my team the issue they want fixed or have my staff take control of their screen and demo a new feature etc. We have excellent reviews for the support we offer and a part of that is due to the ease of sharing desktops using FixMe.IT

Read the full review


FixMe.IT

Remote Support Software That Always Works

James Pence

I have been using FixMe.IT for years with very reliable success.

Used weekly for 2+ years
Reviewed 2017-07-01
Review Source: Capterra

Already stated earlier in the review.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Mark Fredericks

Easy to Connect with Customers

Used daily for 2+ years
Reviewed 2017-03-30
Review Source: Capterra

We have tried many products for demoing and supporting our accounting software but found Fixme.it the easiest in respect to the following. The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support. For support, we have a link to load it, for demo's they easily type fixme.it. So we usually connect with anyone in less than a minute. In addition, we do not seem to run into any security issues as we did with other programs. Copying files back and forth a breeze, and since we can connect with up to 10 computers at once, remote network installations are no problem. Only thing we needed was to be able to record voice and video for training purposes. But this would require connecting the call via the web and it defeats the purpose of speed and ease of connection. This was resolved by using a special wireless headset that connects to the phone and computer. Excellent product, good support, good price and would highly recommend it.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Anonymous

I have been using FixMe.IT for several years and it works excellent for remote support scenarios

Used daily for 2+ years
Reviewed 2018-01-24
Review Source: Capterra

Makes my life easier to fix things for clients instead of trying to walk them through or have them describe error messages.

Read the full review


FixMe.IT

Remote Support Software That Always Works

R. Curtis McBroom

Best Remote Access Software Available

Used daily for 2+ years
Reviewed 2018-11-21
Review Source: Capterra

I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Christopher Deal

Great and easy to use Remote Software

Used daily for 1-2 years
Reviewed 2017-11-14
Review Source: Capterra

Being able to remotely manage clients on a day to day basis.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Larry Kessler

Works well at a price that fits my business.

Used daily for 2+ years
Reviewed 2018-03-19
Review Source: Capterra

Fairly simple with most of the useful features anyone could want in a product like this. Lacks a couple of features the competition has, but those aren't critical.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Paul Atton

We just use it. It just works very well.

Used daily for 2+ years
Reviewed 2018-05-22
Review Source: Capterra

Quick and easy support for all our Windows clients.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Jon Cohen

My experience has been fantastic. I can put it on my home machine and work machine. I

Used daily for 2+ years
Reviewed 2017-12-19
Review Source: Capterra

I can control my customers much better when they need help.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Ryan Lucas

Fast and Reliable

Used daily for 2+ years
Reviewed 2018-05-19
Review Source: Capterra

I'm a small business offering managed services (MSP) to my clients. Remote Monitoring solutions usually include some form of remote access but it's no comparison to FixMe. By keeping them separate I don't have to be concerned about setting up access all over again if I switch RMM solutions in the future. For my residential clients I can use FixMe in conjunction with apps such as CCleaner Cloud to connect and then patch applications. FixMe is the framework in which I build my business.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Zachery Berkey

Quick and easy to use. Nice GUI for grouping and monitoring.

Used weekly for 1-2 years
Reviewed 2017-12-14
Review Source: Capterra

- I enjoy how easy it is to see my connected computers and their online status, being able to name them, group them or remove them from a group. - The spreadsheet totals for connection times is very useful for showing clients the work/time put into maintenance or troubleshooting on their devices. - It is nice that the program is not reliant on a browser. lightweight. - Very quick, patient, efficient, and friendly with customer service.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Craig Swan

Customer Support

Used daily for 1-2 years
Reviewed 2018-08-21
Review Source: Capterra

I like that the program does not need to be installed on the customers computer. It connects fast and allows for support

Read the full review


FixMe.IT

Remote Support Software That Always Works

Ryan Schussler

Satisfied overall

Used daily for 2+ years
Reviewed 2018-03-29
Review Source: Capterra

Ease of use and it's features for supporting multiple displays. Addition of ability to control more than one computer at a time was a great update.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Bob Ginn

reliable, fast, easy for me and my customers to use

Used daily for 2+ years
Reviewed 2018-06-29
Review Source: Capterra

The service's reliability is very good- near 85 percent of connections without any loss of connectivity during sessions.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Ethan Gosse

Review for Fixme.it

Used daily for 1-2 years
Reviewed 2019-05-14
Review Source: Capterra

I have been able to seamlessly resolve all desktop issue with all users who are based outside of my current office

Read the full review


FixMe.IT

Remote Support Software That Always Works

Bruce Crosby

I have been very pleased with the my overall experience. Product works well.

Used daily for less than 6 months
Reviewed 2018-05-22
Review Source: Capterra

I do not have to leave my office to service my multi-national customer base.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Rich Herbert

Great value for the money but lacks a very helpful feature

Used weekly for 1-2 years
Reviewed 2018-06-14
Review Source: Capterra

For the most part, the software works very well. I have been able to connect to nearly all of my client computers. I do like the ability to have a person for to fixme.it and start a support session for a "one off" support call.

Read the full review


FixMe.IT

Remote Support Software That Always Works

Leonard Trigg

Excellent Remote Management

Used daily for 2+ years
Reviewed 2018-11-06
Review Source: Capterra

Great tool for managing dozens of client computers

Read the full review


FixMe.IT

Remote Support Software That Always Works

Justin Bongard

Fantastic value when you have far more computers than people to remote into

Used daily for 2+ years
Reviewed 2018-04-06
Review Source: Capterra

Remoting into any Windows PC either via a very convenient pin or unattended access.

Read the full review


FixMe.IT

Remote Support Software That Always Works