FixMe.IT Reviews

Ability to create a dashboard with Unattended clients I Know when a computer is online / offline I Know who is logged in Easy to install / setup Very fast, almost no lag

No way to prevent a user from removing unattended access and support team can't tell when or if this feature will ever be available. Would like to be able to log when client is online/offline.

ease of use, easy to install and manage accounts. The ability to transfer files too and from the client and pre install the client software is very helpful.

It can be challenging at times to switch in and out of the dual screen modes. at times a window will open on the screen you're NOT currently viewing and you may not realize this until you go the non-open screen.

allows us to go in and override the UAC usually, used it on a daily basis for tech support for last 2 years

We've found that here isnt a way to use it on an Apple platform which a ton of folks use unless that customer is using it via Parallels on their Apple with a windows log in. Apple iOs should be a priority for support and for the folks at Fixme.it Other then that its a nice product

This is the easiest software to use for Remote Administration and User Assistance.

Haven't found any Cons yet. Works on Servers and Workstations alike.

Works pretty much every time without issue and very easy to use. I've used this in my business since inception over 7 years ago and have no plans on changing. Very flexible payment options that can be changed at the drop of a hat.

There no mac support currently but I know this is under development, once thats in place there wont be any cons'.

Easy for the user to start a session, even without the app being installed.

I didn't find any Cons with the product. Remote access as expected.

Simple to use and professional looking. It is also reliable following a reboot. I also like how it can save login credentials for unattended computers.

trying to explain to a "not so tech savvy" user that the website is fixme.it not fixmeit.com or something like that.

Fixme.it is quick and easy for both me and my clients.

Please add support for connecting to Apple MacOS computers. It would also be great to require an extra factor of authentication (eg. host password) when connecting to a unattended computers.

This software has a minimal footprint but maximum coverage. It just works and it works as if it was designed by user not a marketing expert. It handles multiple screens well and is very reliable.

The name, it's hard to say fixme.it over the phone without having to spell it for the end user. This is a time waster.

Ease of connecting to clients and their joy at my 'magic.' The ability to control their desktops, install if they need me to, uninstall if they need me to, reboot if necessary and then reconnect without the client having to do anything.

I can't think of anything the least bit annoying about the software. I like everything about this software.

For the money you won’t find a better value!

Not exactly feature rich. Would like to see more features.

Hi Steve, Thank you for reviewing FixMe.IT and for being our valued customer! Which features would you like to see added? We always listen to users' feedback, as it helps us further improve our application, so any feature suggestions would be greatly appreciated. Thank you! Best, Dan | Techinline

This program runs well for the tasks at hand. The interface is intuitive and easy to grasp.

Requires a good internet connection. This isn't so much an issue with the software itself though.

Ease of use and reliable app. I can use it to take control of user's computer to resolve small issues when an in person visit is cost prohibitive.

Not compatible with Mac platform. I handle many Apple/MAC clients and have to use teamviewer. I have inquired about adding MAC capability and was told it would be added but no word has been given.

I love the ability to send files remotely to my clients and how I am able to reboot the clients computer into safe mode and still have my remote connection to the client so I don't have to talk then through this process.

I really don't have anything that I don't like about this software but one thing that could be improved they don't have much control over is when I go to reboot a client sometimes it doesn't bring the computer back online.

Easy to use! Being able to connect from my session to several remote devices simultaneously to be able see the whole issue is great!

Lack of support for connecting to MAC PC's. Still have an issue of having to spell out your URL to a client and then have to explain each time that _____.IT is a legit website domain.

I'm able to deploy the unattended client to allow me to access my more troublesome clients, while leaving icons on the desktops of the rest.

It is only for Windows-based machines, and there is no iOS or Android Expert client, which would let me administer my clients from my smartphone or tablet.

Easy to use Clean and simple interface on the Expert application Easy to organize unattended clients All basic remote support software features are there

Windows only (Mac support would be nice) Auto-login will often hang Being able to send files from the Expert application to the remote client would be a nice feature

Hi Michael, Thank you for sharing your experience and for being our valued customer! FixMe.IT offers three options for transferring files between the Expert and the remote user, as well as between multiple remote users. You can send files via drag-and-drop, copy-paste and the 'Send File' button. Please see the following demo video for more details: https://youtu.be/1qLCOUBsf5c Best, Dan | Techinline

With the recent update, the ability to now view multiple remote sessions at one time. It is also very easy to transfer files with the drag and drop feature.

The application crashes occasionally and sometimes logs me out in the middle of working, saying that I am logged in elsewhere when I'm not. This occurs maybe once every 1-2 weeks.

Ease of use and setup. Unattended Support. Cost effective for small and independent IT shops.

I've been happy with updates and additions over time.

The ease of use of both the client software and the customer support side software is fantastic. Also the ability to have a custom landing page for your customers to use has been great.

As of right now we havent found any drawbacks to comment on.

It is very easy to use and was easy to deploy to company

Lacks support for smartphones/tablets. Would be a great tool to support iPhones/iPads

It's easy to use. I don't think there is a limit on the unattended clients so it's simple to drop on customers machines and or servers so that I can check up on them whenever I need to. I don't remember ever not being able to connect to a machine.

I have had trouble getting some people to go to the site correctly and not type fixme.it.com. Not fixme's problem but the .it extension is confusing for some people. Dropping files to a desktop is very slow. I will usually use a cloud file transfer if I have to move anything large.

I like that the software tells me if the computer is in use, that's unique, I like the drag and drop file transfer, multiple connections simultaneously. Price is right.

I wish there was an app for my mobile phone so I can remote control on the go like LogMeIn for example.

Fixme.it has given me the power to support my clients easily. The remote support is quick to setup and use. Also, the pricing structure is good.

I can really think about any cons right now.

The operation is easy for my customers/users. They dont fumble with it like other applications when trying to start it, and unattended installation makes it easy for them to call and ask me to look over their shoulder.

Unattended access fails on some of my desktops, but I don't know why. This requires me to involve the user and start a session and then install unattended access again.