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TechSee vs Remote Support Comparison

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Overview

TechSee is an intelligent visual support solution which provides SMBs & enterprises with a platform to assess, diagnose and...

Category Leaders

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

1,111

454

97

13

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Not enoughreviews yet

Pros

What I like most about the software is that it's easy to share your screen so that you can either give help or receive help when having technical difficulties or issues with your hardware.
Ve always used Remote Support when learning new things about certain softwares. I love how it’s inexpensive and super user friendly.
This review for Bomgar as part of KACE/Bomgar deployment, seamless integration, excellent and robust deployment and easy to use and administration.

Cons

Not enoughreviews yet

Cons

There are just some things my arrogant self, who thinks she knows how to do some things she has no business pretending she knows how to do in the setup of some programs, should just not do.
Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.
Incredibly difficult to get off the ground and customer support is poor, often dismissing you with a link to an out of date KB.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features26
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Audit Management
  • Audit Trail
  • Authentication
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Credential Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Dependency Tracking
  • Diagnostic Tools
  • Digital Watermarking
  • Document Storage
  • Feedback Management
  • File Sharing
  • File Transfer
  • Guided Problem Solving
  • Help Desk Management
  • IT Asset Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Password Management
  • Problem Management
  • Productivity Analysis
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting/Analytics
  • Role-Based Permissions
  • Screen Sharing
  • Secure Data Storage
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Surveys & Feedback
  • Third Party Integrations
  • Training Management
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Video Conferencing
  • Video Support
  • Visual Analytics
  • Watermarking
  • Workflow Configuration
  • Workflow Management
  • Total features40
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Audit Management
  • Audit Trail
  • Authentication
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Credential Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Dependency Tracking
  • Diagnostic Tools
  • Digital Watermarking
  • Document Storage
  • Feedback Management
  • File Sharing
  • File Transfer
  • Guided Problem Solving
  • Help Desk Management
  • IT Asset Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Password Management
  • Problem Management
  • Productivity Analysis
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting/Analytics
  • Role-Based Permissions
  • Screen Sharing
  • Secure Data Storage
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Surveys & Feedback
  • Third Party Integrations
  • Training Management
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Video Conferencing
  • Video Support
  • Visual Analytics
  • Watermarking
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations20
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM