Teckst is a cloud-based SMS and texting marketing solution for contact centers and customer service companies with a range of features including Facebook Messenger and WeChat connectivity, SMS/MMS, active ticket status tracking, desktop and audio notifications, single sign-on, and more. Teckst offers an interactive platform, enabling real-time and human-to-human communication between brands and their customers. Once the application is integrated with the user's CRM, it allows them to respond directly to mobile and SMS messages within their current workflow. The application lets users select and send messages from a predefined message database. This platform also allows customers to connect with their customer service provider via Facebook Messenger, WeChat, SMS/MMS, and more. Users can organize and track metrics using the chat tag feature.
With Teckst, users can assign tickets to available agents. To avoid overlapping agents, the software marks active tickets with a bright blue dot. It can also be integrated with Zendesk, Salesforce, Help Scout, Oracle Cloud Service, SugarCRM, FreshDesk, etc. The platform enables users to receive and respond to messages in one place, and even allows them to transfer conversations to other agents, managers, and CRMs.
Software by Teckstteckst.com