Teckst Pricing, Features, Reviews & Comparison of Alternatives

Teckst

Customer service texting platform

4.87/5 (30 reviews)

Teckst overview

Teckst is a cloud-based SMS and texting marketing solution for contact centers and customer service companies with a range of features including Facebook Messenger and WeChat connectivity, SMS/MMS, active ticket status tracking, desktop and audio notifications, single sign-on, and more. Teckst offers an interactive platform, enabling real-time and human-to-human communication between brands and their customers. Once the application is integrated with the user's CRM, it allows them to respond directly to mobile and SMS messages within their current workflow. The application lets users select and send messages from a predefined message database. This platform also allows customers to connect with their customer service provider via Facebook Messenger, WeChat, SMS/MMS, and more. Users can organize and track metrics using the chat tag feature.

With Teckst, users can assign tickets to available agents. To avoid overlapping agents, the software marks active tickets with a bright blue dot. It can also be integrated with Zendesk, Salesforce, Help Scout, Oracle Cloud Service, SugarCRM, FreshDesk, etc. The platform enables users to receive and respond to messages in one place, and even allows them to transfer conversations to other agents, managers, and CRMs.
teckst.com

Pricing

Starting from
$100/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Teckst screenshot: Agents can respond quickly to customers without interrupting their current workflowHow it Works: The Teckst PlatformTeckst screenshot: Teckst integrates with leading CRMs to help create a native messaging experience with the user's business rules and configurationsTeckst screenshot: Check stats via the admin portalTeckst screenshot: Teckst integrates with Zendesk to streamline the user's workflow

Teckst reviews

Excellent
26

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.7
  4.9
  4.9
Sawyer Perry

Great product, easy integration, exceptional customer service

Used daily for 6-12 months
Reviewed 2017-07-07
Review Source: Capterra

Great integration. Great SMS and FBM support solutions. Exceptional customer service.

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Amanda Brooks

Working with Teckst over the past two years has been great! Helpful staff, robust platform.

Used daily for 2+ years
Reviewed 2017-07-06
Review Source: Capterra

Our business is designed to save time for busy people, so fast service is really important. Our customers love texting and Teckst allowed us to implement this easily. We explored other messaging solutions, but Teckst expressed the most excitement about growing with us and helping us innovate as our business scaled. The account management team was always super responsive and helped us decide the best way to launch SMS with our customers. The fact that it is seamlessly integrated with our Desk.com account allowed us to train our team of agents quickly and the learning curve was minimal. That was key to our success here.

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Chris Cheng

If you need an SMS provider, Teckst isgood

Used daily for 1-2 years
Reviewed 2017-07-06
Review Source: Capterra

We provide a faster support channel that positions us where our customers are: on their phone.

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Michael Rupp

Great product; feature-rich yet easy for agents to learn to use, all backed by first-rate support.

Used daily for 6-12 months
Reviewed 2017-07-13
Review Source: Capterra

On it's initial small-scale test for confirming pre-scheduled calls to customers, we saw an 8.5% increase in decision-maker reach rates on those scheduled calls, and a 11.5% increase in sales conversion when decision makers were reached. The combined 22% lift in sales was a clear winner, and we are now looking to increase the automated use cases to include order confirmation, delivery confirmation, and more.

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Hayden Mills

Teckst has been super responsive to our needs and always keeps us updated on the latest releases.

Used daily for 1-2 years
Reviewed 2017-07-13
Review Source: Capterra

Their customer service has been really awesome. They are also quick to get us updated on the new features and overall any transitions have been painless. Super easy to work with them!

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Teckst pricing

Starting from
$100/month
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing is per-agent, per month. Enterprise pricing is also offered. Contact Teckst for pricing information.

Teckst features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Chat
Ticket Management
Workflow Management

Contact History (70 other apps)
Customizable Branding (76 other apps)
Email Integration (75 other apps)
Instant Messaging (84 other apps)
Knowledge Base (101 other apps)
Monitoring (84 other apps)
Multi-Channel Communication (73 other apps)
Prioritizing (61 other apps)
Real Time Monitoring (61 other apps)
Reporting & Statistics (95 other apps)
Social Media Integration (72 other apps)
Surveys & Feedback (71 other apps)
Third Party Integration (98 other apps)

Additional information for Teckst

Key features of Teckst

  • API documentation
  • Alerts/escalation
  • Analytics
  • Auto-responders
  • Automated routing
  • Automatic customer notices
  • Business text/mobile messaging
  • CSAT integration
  • Channel management
  • Character counter
  • Contact management
  • Customer database
  • Customer engagement center
  • Customer experience management
  • Customer support
  • Geotargeting
  • Help desk
  • Inbox/queue management
  • Incident management
  • Keywords
  • Knowledge base
  • Live chat
  • MMS
  • Mass texting
  • Media library
  • Metrics dashboard
  • Multi-channel messaging
  • Offline form
  • Persistent chat
  • Proactive invitations
  • Reply-enabled notifications
  • Self service portal
  • Service desk (ITIL / ITSM)
  • Shortcodes
  • Shortcut messages
  • Single sign on
  • Subscriber management
  • Suggested responses
  • Surveys & feedback
  • Transfers/routing
  • Trouble ticketing
  • White label branding
  • Zendesk, Salesforce, Oracle integration, & more
View All Features

Benefits

• Lets customers communicate with sales agents over their most-used channels (SMS/text, Facebook Messenger, WhatsApp, Call-to-text).

• Teckst enables agents to answer questions quickly and easily to facilitate sales and prevent visitors from leaving the website.

• Teckst integrates with familiar systems including Zendesk, Oracle, Microsoft Dynamics, and more.

• Allows users to capture what their customers are asking for and what their purchase journey is so they can respond accordingly.

• Teckst updates cases and contacts in real-time, providing agents with full visibility into the customer’s history.