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Teckst Comparison

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Overview

Teckst is a cloud-based SMS and texting marketing solution for contact centers and customer service companies with a range...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$100/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.9

(30)

5

4

3

2

1

26

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The account management team was always super responsive and helped us decide the best way to launch SMS with our customers.
Easy to implement and great for those with customer base who love texting.
Beautiful seamless integration with Zendesk. On-board in for the agents was equally easy.

Cons

In general there is no negative point since they comply with what they promise. What I can comment is that I find it a bit expensive.
The only thing we have in the form of a complaint (cuz there arent many) is the price.
There is no self-service dashboard for admin actions.
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features25
  • API
  • Activity Dashboard
  • Assignment Management
  • Auto-Responders
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Communication Management
  • Customer History
  • Data Visualization
  • Feedback Management
  • Forms Management
  • Geotargeting
  • Help Desk Management
  • History Tracking
  • Inbox Management
  • Keyword Tracking
  • Queue Manager
  • Search Functionality
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Tagging
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations9
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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