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Teckst vs Textline Comparison

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Overview

Teckst is a cloud-based SMS and texting marketing solution for contact centers and customer service companies with a range...

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

59.97

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.9

5

4

3

2

1

26

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

102

13

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We explored other messaging solutions, but Teckst expressed the most excitement about growing with us and helping us innovate as our business scaled.
I love the interaction i 'm able to have with my contacts courtesy of this software. Am able to get feedback and know what the customer enjoyed about my period and what to change.
I loved how easy it was for my agents to use, its ability to integrate into all of my team's tools, and the hands on fantastic customer service I always received.

Pros

We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.
Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering.
From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful.

Cons

There is no self-service dashboard for admin actions.
There is still a lot of room for the product to grow. They are allowing for texting within salesforce and trying to mimic that is a difficult task.
The only thing we have in the form of a complaint (cuz there arent many) is the price.

Cons

Will be charged for msg not delivered successfuly.
This wasn't the end of the world, but it was disappointing.
Most importantly, as many sales people know, when we call our clients sometimes we catch them at the wrong time or our clients miss us at our desk. Simple text saves their time.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features48
  • 2-Way Messaging
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Assignment Management
  • Auto-Responders
  • Automated Responses
  • CRM
  • Call Center Management
  • Canned Responses
  • Chat/Messaging
  • Communication Management
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Data Visualization
  • Email Management
  • Feedback Management
  • Forms Management
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • Inbox Management
  • Interaction Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Live Chat
  • MMS
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Keywords
  • Multi-Channel Communication
  • Performance Metrics
  • Proactive Chat
  • Queue Management
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Scheduled Messaging
  • Search/Filter
  • Self Service Portal
  • Shortcodes
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Transfers/Routing
  • Website Integration
  • Workflow Management
  • Total features19
  • 2-Way Messaging
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Assignment Management
  • Auto-Responders
  • Automated Responses
  • CRM
  • Call Center Management
  • Canned Responses
  • Chat/Messaging
  • Communication Management
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Data Visualization
  • Email Management
  • Feedback Management
  • Forms Management
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • Inbox Management
  • Interaction Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Live Chat
  • MMS
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Keywords
  • Multi-Channel Communication
  • Performance Metrics
  • Proactive Chat
  • Queue Management
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Scheduled Messaging
  • Search/Filter
  • Self Service Portal
  • Shortcodes
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Transfers/Routing
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations9
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM