Teckst Features

Teckst

Customer service texting platform

4.87/5 (30 reviews)

Competitor Feature Comparison

2-Way Messaging
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Assignment Management
Auto-Responders
Automated Responses
CRM
Call Center Management
Canned Responses
Chat/Messaging
Chatbot
Communication Management
Configurable Workflow
Contact Management
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Fields
Data Visualization
Email Management
Feedback Management
Forms Management
Geotargeting
Help Desk Management
Historical Reporting
Inbox Management
Interaction Tracking
Keyword Tracking
Live Chat
MMS
Mass Texting
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multi-Channel Communication
Multi-Channel Marketing
Offline Form
Polls/Voting
Proactive Chat
Queue Management
Real Time Notifications
Real-time Consumer-facing Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Scheduled Messaging
Search/Filter
Self Service Portal
Shortcodes
Single Sign On
Social Media Integration
Status Tracking
Support Ticket Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Assistant
Website Integration
Workflow Management
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2-Way Messaging
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Assignment Management
Auto-Responders
Automated Responses
CRM
Call Center Management
Canned Responses
Chat/Messaging
Chatbot
Communication Management
Configurable Workflow
Contact Management
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Fields
Data Visualization
Email Management
Feedback Management
Forms Management
Geotargeting
Help Desk Management
Historical Reporting
Inbox Management
Interaction Tracking
Keyword Tracking
Live Chat
MMS
Mass Texting
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multi-Channel Communication
Multi-Channel Marketing
Offline Form
Polls/Voting
Proactive Chat
Queue Management
Real Time Notifications
Real-time Consumer-facing Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Scheduled Messaging
Search/Filter
Self Service Portal
Shortcodes
Single Sign On
Social Media Integration
Status Tracking
Support Ticket Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Assistant
Website Integration
Workflow Management
Visit WebsiteCompare App
2-Way Messaging
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Assignment Management
Auto-Responders
Automated Responses
CRM
Call Center Management
Canned Responses
Chat/Messaging
Chatbot
Communication Management
Configurable Workflow
Contact Management
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Fields
Data Visualization
Email Management
Feedback Management
Forms Management
Geotargeting
Help Desk Management
Historical Reporting
Inbox Management
Interaction Tracking
Keyword Tracking
Live Chat
MMS
Mass Texting
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multi-Channel Communication
Multi-Channel Marketing
Offline Form
Polls/Voting
Proactive Chat
Queue Management
Real Time Notifications
Real-time Consumer-facing Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
SMS Messaging
Scheduled Messaging
Search/Filter
Self Service Portal
Shortcodes
Single Sign On
Social Media Integration
Status Tracking
Support Ticket Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Assistant
Website Integration
Workflow Management
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Teckst Feature Reviews

25 reviewers had the following to say about Teckst's features:

Doug K.

Teckst is a true native support tool for our customers and fans

2017-07-12

Increased user immersion and longer use times of our products.

Pros

The tool is intuitive and provides our customers with real-time mobile support in ways that are more elegant than mobile chat widgets.

Cons

Real-Time Reporting is not yet at the level of some chat tools but is getting there quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Joseph G.

excellent tool that connects my team with our customer base on a channel

2017-07-13

Pros

customer support is excellent, simple integration with our CRM system allowing us to use SMS as a channel within our existing workflows

Cons

would be nice to have a customer facing dashboard to collect metrics without having to contact account management

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anna H.

Great way to help our customers quickly!

2017-07-14

Pros

The integration into our current ticketing system has been great and allowed our team to seamlessly talk with our customers.

Cons

We have been waiting for the feature release to send multiple messages at the same time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Chris C.

If you need an SMS provider, Teckst isgood

2017-07-06

We provide a faster support channel that positions us where our customers are: on their phone.

Pros

The implementation is straightforward with Teckst providing a white-glove service. Integrating Teckst with a CRM (we were on Desk and now on ServiceCloud) allows for an agent to quickly learn how to handle SMS cases since they're already familiar with the case paradigm.

Cons

It would be great to have an admin dashboard so we could self-service, but I hear that is in the works.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sawyer P.

Great product, easy integration, exceptional customer service

2017-07-07

Great integration. Great SMS and FBM support solutions.

Pros

What originally drew me to Teckst's SMS solution versus others we looked at is that it really speaks to the hybrid nature of text support as a channel. What makes SMS so convenient for support is that customers can either respond right away like a chat or respond later at their convenience like an email inbox.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael J.

Great implementation and support team.

2017-07-07

Pros

Enables customer interaction in a channel our customers prefer: text messaging.

Cons

For a business like ours with quite low transactional volume, monthly pricing minimums are on the high side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Leigh B.

Very quick and easy to get started.

2017-07-10

Pros

Beautiful seamless integration with Zendesk.

Cons

I love to see some sort of admin-dashboard to track billing/minute usage/self update logic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Meagan M.

It works, and that's what matters. Great CX team as well.

2017-07-10

Pros

Although it lacks a self-service dashboard, their CX team makes it so easy to get things done/updated/changed with a simple email.

Cons

There is no self-service dashboard for admin actions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 51-200 employees)

Teckst was extremely easy to set up, took almost no time at all to get up and running.

2018-03-08

Pros

Teckst sends us reports as needed so we can track our performance.

Cons

Would like more robust reporting features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Valerio P.

Excellent to organize our support team

2018-02-12

I love that we can receive tickets via SMS.

Pros

Create customer tickets in a fast way.

Cons

In general there is no negative point since they comply with what they promise. What I can comment is that I find it a bit expensive. Perhaps for the same price they could increase the number of agents or offer some additional benefit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
James G.

Easy to set up and scale. Great customer service and partnership. Essential.

2017-07-11

Pros

Connects seamlessly with our other communication channels.

Cons

It would be useful if we could send messages in batches.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jahswill U.

Great software!!!

2018-07-10

Keep up the good work!

Pros

I love the interaction i 'm able to have with my contacts courtesy of this software.

Cons

Although a little expensive but overall its worth its cost as my customer base has increased since I started using it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Amanda B.

Working with Teckst over the past two years has been great! Helpful staff, robust platform.

2017-07-06

Pros

We explored other messaging solutions, but Teckst expressed the most excitement about growing with us and helping us innovate as our business scaled.

Cons

Our customers are big emoji users, so we saw an increase in CSAT once we started incorporating them in our messaging.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Marina N.

Easy set-up, simple to use, low cost, great customer support.

2017-07-11

Pros

We use the Zendesk integration, which made for the seamless addition of sms as a support channel to our existing support workflow.

Cons

Would be nice to be able to change automatic responses on our own, but customer support is more than helpful so its not a deal breaker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matthew S.

Great Innovative Product

2017-07-13

Close contact with our customers, efficient way to communicate.

Pros

Love being able to engage our customers on this channel. Not only are we able to show folks we're forward thinking but we're reliable and able to meet them right in their messages.

Cons

Would love to see even more innovation because Infully support this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason R.

Makes SMS easy! Up and running quickly.

2017-07-17

Improved Customer Satisfaction.

Pros

- Customers LOVE sms - up and running quickly - no new interface required.

Cons

- because of it's simple function, connecting SMS channel to zendesk, they're wasn't much to not like...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael R.

Great product; feature-rich yet easy for agents to learn to use, all backed by first-rate support.

2017-07-13

On it's initial small-scale test for confirming pre-scheduled calls to customers, we saw an 8.5% increase in decision-maker reach rates on those scheduled calls, and a 11.5% increase in sales conversion when decision makers were reached. The combined 22% lift in sales was a clear winner, and we are now looking to increase the automated use cases to include order confirmation, delivery confirmation, and more.

Pros

All conversations are captured verbatim with auto-generated messages clearly differentiated from customer incoming texts and also agent outbound texts.

Cons

A few "shortcuts" (for instances, inserting a time and date for a scheduled callback from the dialer platform) were custom-developed and slightly klugy (requiring agents to insert a "carat", then a short code).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda B.

I used text at 2 different on demand start up companies.

2017-07-17

Pros

I loved how easy it was for my agents to use, its ability to integrate into all of my team's tools, and the hands on fantastic customer service I always received.

Cons

This feature may have since been added but it would have been great to have the ability to mass text to our customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Derrick S.

Team able to send and receive texts from the appropriate business line!

2017-07-11

It's another channel to effectively communicate with our clients.

Pros

Software was embedded seamlessly and works without much issues. Of the issues we had, they were actually resolved, rather than placed into "the pipeline".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel L.

Product was easy to setup with great customer support. I enjoyed working with the Teckst team.

2017-07-11

Pros

The most valuable feature was the simple integration with our CRM system (desk.com).

Cons

Cost of entry level offering. There was great value in the offering, but it was more than what we needed for our use case.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Retail company, 11-50 employees)

Great for texters!

2019-02-15

Pros

Easy to implement and great for those with customer base who love texting.

Cons

Teckst could use more additional features, like more stats!

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Manrique C.

We recently started using this software. Our clients love to text us since it's faster than email.

2017-07-13

Faster decisions with our clients.

Pros

We need clients to decide fast and emails sometimes seem to get buried in clients inbox.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bill W.

Easy to implement - works seamlessly

2017-07-07

Pros

Plug and play - integrates easily into our customer service platform (Zendesk) and agents can respond to a text in the same fashion as they would any other medium.

Cons

At low volumes, the per unit price can be a bit pricey given their pricing model. However, will scale up nicely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ashley K.

Our experience with Teckst has been amazing!

2017-07-07

Pros

Anytime I have any questions I can get a response to my emails in less than 10 minutes.

Cons

For example response time, break it down by busy times, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Caroline K.

Easy to use from day 1 of installation and they have the best service without being pushy!

2017-07-07

Pros

Super straightforward software with fast service if you have any questions or requests.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more