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Teckst

4.9
(30)

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Customer service texting platform

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(2)

Teckst Pricing

Pricing overview

Value for money rating

4.7

/5

30

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Pricing details

Pricing is per-agent, per month. Enterprise pricing is also offered. Contact Teckst for pricing information.

What users say

The technical team of engineers is also on top of investigating any time we have an inquiry. They also gave us early access to their Facebook Messenger solution, which works much like SMS does.
Easy set-up, simple to use, low cost, great customer support.

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Reviewers who mentioned pricing said:

AR
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Anonymous Reviewer

Verified reviewer

Financial Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Teckst was extremely easy to set up, took almost no time at all to get up and running.

Reviewed 5 years ago
Pros

Ease of use. Integrates with out system. Teckst sends us reports as needed so we can track our performance. Have never had any major issues.

Cons

Would like more robust reporting features. And I guess anything could be cheaper but no complaints from our team.

MN
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Marina N.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy set-up, simple to use, low cost, great customer support.

Reviewed 5 years ago
Pros

The customer support is excellent. We use the Zendesk integration, which made for the seamless addition of sms as a support channel to our existing support workflow.

Cons

Would be nice to be able to change automatic responses on our own, but customer support is more than helpful so its not a deal breaker.

DL
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Daniel L.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Product was easy to setup with great customer support. I enjoyed working with the Teckst team.

Reviewed 5 years ago
Pros

The most valuable feature was the simple integration with our CRM system (desk.com). The integration allowed us to switch between texting and emailing our customers.

Cons

Cost of entry level offering. There was great value in the offering, but it was more than what we needed for our use case.

SW
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Shawna W.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great company but the people are better!

Reviewed 5 years ago
Pros

It was easy of use and quick to set up. Our customer support person at teckst was delightful, always available and very knowledgeable

Cons

The only thing we have in the form of a complaint (cuz there arent many) is the price. We would have liked the price to be slightly more competitive.

MJ
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Michael J.

Entertainment, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great implementation and support team.

Reviewed 5 years ago
Pros

Enables customer interaction in a channel our customers prefer: text messaging. Integrates well with our call center CRM.

Cons

For a business like ours with quite low transactional volume, monthly pricing minimums are on the high side.

BW
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Bill W.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to implement - works seamlessly

Reviewed 5 years ago
Pros

Plug and play - integrates easily into our customer service platform (Zendesk) and agents can respond to a text in the same fashion as they would any other medium. Our customers really like it as well.

Cons

At low volumes, the per unit price can be a bit pricey given their pricing model. However, will scale up nicely.

VP
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Valerio P.

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent to organize our support team

Reviewed 5 years ago

Teckst allows us to create automatic responses and create a workflow that fits our dynamics. Thanks to this tool we have been able to organize our customer support team in an intuitive way. I love that we can receive tickets via SMS. It is a tool that complements very well with the service we offer.

Pros

Create customer tickets in a fast way. It also makes it very easy for customers to create tickets via SMS. You can also receive tickets via facebook, whatsapp and other messaging services.

Cons

In general there is no negative point since they comply with what they promise. What I can comment is that I find it a bit expensive. Perhaps for the same price they could increase the number of agents or offer some additional benefit.

AA
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Alonzo A.

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The team at Teckst was very Professional and thorough

Reviewed 5 years ago
Pros

Ease of use. We up and running in no time. The Teckst was quick with the setup. Teckst worked great with HelpScout.

Cons

A little pricey if you don't used it daily. Price for a bundle of text should be an option or a price per text.

JU
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Jahswill U.

Self-employed

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great software!!!

Reviewed 4 years ago

Keep up the good work!

Pros

I love the interaction i 'm able to have with my contacts courtesy of this software. Am able to get feedback and know what the customer enjoyed about my period and what to change.

Cons

Its very likeable for the most part. Although a little expensive but overall its worth its cost as my customer base has increased since I started using it