Teckst Pricing Plan & Cost Guide

Teckst

Customer service texting platform

4.87/5 (30 reviews)

Teckst Pricing

Free Trial: Available

Pricing is per-agent, per month. Enterprise pricing is also offered. Contact Teckst for pricing information.

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Teckst Pricing Reviews

Pros

  • The team that we have to help us with our needs has been great. Ease of use is really nice as well, it is easy to understand, implement and train on.Evan P.Read the full review
  • It's quickly become one of our favorite channels thanks to their setup. It's been great being able to discover it as they are and to be able to give actionable feedback about the solution.Sawyer P.Read the full review
  • I loved how easy it was for my agents to use, its ability to integrate into all of my team's tools, and the hands on fantastic customer service I always received.Amanda B.Read the full review

Cons

  • There is no self-service dashboard for admin actions.Meagan M.Read the full review
  • There is still a lot of room for the product to grow. They are allowing for texting within salesforce and trying to mimic that is a difficult task.Evan P.Read the full review
  • The only thing we have in the form of a complaint (cuz there arent many) is the price.Shawna W.Read the full review
100%
recommended this to a friend or a colleague

9 reviewers had the following to say about Teckst's pricing:

Bill W.

Easy to implement - works seamlessly

Used daily for 6-12 months
Reviewed 2017-07-07
Review Source: Capterra

Pros
Plug and play - integrates easily into our customer service platform (Zendesk) and agents can respond to a text in the same fashion as they would any other medium. Our customers really like it as well.

Cons
At low volumes, the per unit price can be a bit pricey given their pricing model. However, will scale up nicely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Michael J.

Great implementation and support team.

Used daily for 1-2 years
Reviewed 2017-07-07
Review Source: Capterra

Pros
Enables customer interaction in a channel our customers prefer: text messaging. Integrates well with our call center CRM.

Cons
For a business like ours with quite low transactional volume, monthly pricing minimums are on the high side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Teckst was extremely easy to set up, took almost no time at all to get up and running.

Used daily for 1-2 years
Reviewed 2018-03-08
Review Source: Capterra

Pros
Ease of use. Integrates with out system. Teckst sends us reports as needed so we can track our performance. Have never had any major issues.

Cons
Would like more robust reporting features. And I guess anything could be cheaper but no complaints from our team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Alonzo A.

The team at Teckst was very Professional and thorough

Used weekly for 6-12 months
Reviewed 2017-07-17
Review Source: Capterra

Pros
Ease of use. We up and running in no time. The Teckst was quick with the setup. Teckst worked great with HelpScout.

Cons
A little pricey if you don't used it daily. Price for a bundle of text should be an option or a price per text.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Daniel L.

Product was easy to setup with great customer support. I enjoyed working with the Teckst team.

Used daily for 1-2 years
Reviewed 2017-07-11
Review Source: Capterra

Pros
The most valuable feature was the simple integration with our CRM system (desk.com). The integration allowed us to switch between texting and emailing our customers.

Cons
Cost of entry level offering. There was great value in the offering, but it was more than what we needed for our use case.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Shawna W.

Great company but the people are better!

Used daily for 1-2 years
Reviewed 2017-07-13
Review Source: Capterra

Pros
It was easy of use and quick to set up. Our customer support person at teckst was delightful, always available and very knowledgeable

Cons
The only thing we have in the form of a complaint (cuz there arent many) is the price. We would have liked the price to be slightly more competitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Valerio P.

Excellent to organize our support team

Used daily for less than 6 months
Reviewed 2018-02-12
Review Source: Capterra

Teckst allows us to create automatic responses and create a workflow that fits our dynamics. Thanks to this tool we have been able to organize our customer support team in an intuitive way. I love that we can receive tickets via SMS. It is a tool that complements very well with the service we offer.

Pros
Create customer tickets in a fast way. It also makes it very easy for customers to create tickets via SMS. You can also receive tickets via facebook, whatsapp and other messaging services.

Cons
In general there is no negative point since they comply with what they promise. What I can comment is that I find it a bit expensive. Perhaps for the same price they could increase the number of agents or offer some additional benefit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jahswill U.

Great software!!!

Used occasionally for less than 6 months
Reviewed 2018-07-10
Review Source: Software Advice

Keep up the good work!

Pros
I love the interaction i 'm able to have with my contacts courtesy of this software. Am able to get feedback and know what the customer enjoyed about my period and what to change.

Cons
Its very likeable for the most part. Although a little expensive but overall its worth its cost as my customer base has increased since I started using it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ashley K.

Our experience with Teckst has been amazing!

Used daily for 6-12 months
Reviewed 2017-07-07
Review Source: Capterra

Pros
It has been really easy to use. I also feel like a valued customer with Teckts. Anytime I have any questions I can get a response to my emails in less than 10 minutes. They have been amazing to work with.

Cons
I would love Teckst to continue to develop more stats on texts to see how well it is performing from a company standpoint. For example response time, break it down by busy times, etc. However, with that said they have enough information for me to be satisfied at this point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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