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Tender Support vs Sprinklr Comparison

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Overview

Tender Support is a customer support app that provides a forum for our customers to engage with your support reps, leave...

Category Leaders

Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

9

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.2

5

4

3

2

1

28

21

8

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Not enoughreviews yet

Pros

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.

DH

Daniel H.

The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.

Celexsy A.

We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

AR

Anonymous Reviewer

Cons

Not enoughreviews yet

Cons

I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.

AR

Anonymous Reviewer

For someone who has limited knowledge of social queries and Boolean logic, it can be hard to get used to the set-up to create queries and keywords.

MM

Maritza M.

It is difficult to understand all the possibilities that it has, and at the same time, it does not seem to have some management options that would be fundamental.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features8
  • @mentions
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Planning
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Advertising Management
  • Advocate Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Automated Publishing
  • Behavior Analytics
  • Benchmarking
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Collaboration Tools
  • Compliance Management
  • Configurable Alerts
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Data Visualization
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Management
  • Feedback Management
  • Forum / Discussion Board
  • Gamification
  • Image Editing
  • Inbox Management
  • Keyword Filtering
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Access
  • Online Forums
  • Performance Metrics
  • Post Scheduling
  • Prioritization
  • Ratings / Reviews
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • Self Service Portal
  • Single Sign On
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Strategic Planning
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • User Management
  • Version Control
  • Workflow Configuration
  • Workflow Management
  • Total features89
  • @mentions
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Planning
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Advertising Management
  • Advocate Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Automated Publishing
  • Behavior Analytics
  • Benchmarking
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Collaboration Tools
  • Compliance Management
  • Configurable Alerts
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Data Visualization
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Management
  • Feedback Management
  • Forum / Discussion Board
  • Gamification
  • Image Editing
  • Inbox Management
  • Keyword Filtering
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Access
  • Online Forums
  • Performance Metrics
  • Post Scheduling
  • Prioritization
  • Ratings / Reviews
  • Real Time Data
  • Real Time Reporting
  • Real-Time Chat
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • Self Service Portal
  • Single Sign On
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Strategic Planning
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • User Management
  • Version Control
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations3
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations57
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM