Tender Support Features

Tender Support

Customer support software

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Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Assignment Management
Automated Routing
CRM
Call Center Management
Call Monitoring
Call Recording
Call Routing
Case Management
Cataloging/Categorization
Chat/Messaging
Collaboration Tools
Communication Management
Community Management
Content Creation
Content Management
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions / Forums
Drag & Drop
Email Management
Email Templates
Email Tracking
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
IVR / Voice Recognition
Issue Auditing
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Multiple User Accounts
Negative Feedback Management
Online Forums
Performance Metrics
Predictive Analytics
Prioritization
Project Management
Queue Management
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Updates
Recurring Issues
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Rules-Based Workflow
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Text Editing
Third Party Integrations
Virtual Assistant
Widgets
Workflow Configuration
Workflow Management
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API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Assignment Management
Automated Routing
CRM
Call Center Management
Call Monitoring
Call Recording
Call Routing
Case Management
Cataloging/Categorization
Chat/Messaging
Collaboration Tools
Communication Management
Community Management
Content Creation
Content Management
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions / Forums
Drag & Drop
Email Management
Email Templates
Email Tracking
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
IVR / Voice Recognition
Issue Auditing
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Multiple User Accounts
Negative Feedback Management
Online Forums
Performance Metrics
Predictive Analytics
Prioritization
Project Management
Queue Management
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Updates
Recurring Issues
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Rules-Based Workflow
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Text Editing
Third Party Integrations
Virtual Assistant
Widgets
Workflow Configuration
Workflow Management
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API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Assignment Management
Automated Routing
CRM
Call Center Management
Call Monitoring
Call Recording
Call Routing
Case Management
Cataloging/Categorization
Chat/Messaging
Collaboration Tools
Communication Management
Community Management
Content Creation
Content Management
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions / Forums
Drag & Drop
Email Management
Email Templates
Email Tracking
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
IVR / Voice Recognition
Issue Auditing
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Multiple User Accounts
Negative Feedback Management
Online Forums
Performance Metrics
Predictive Analytics
Prioritization
Project Management
Queue Management
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Updates
Recurring Issues
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Rules-Based Workflow
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Text Editing
Third Party Integrations
Virtual Assistant
Widgets
Workflow Configuration
Workflow Management
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