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Help Desk, Contract Management, SLA, SSO, Asset Management

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Tesseron Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


JIRA Service Management logo

The only ITSM solution built on the Jira platform

visit website

Features

Total

JIRA Service Management logo
Tesseron logo

45

114

84

features in common

45

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(668)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$60/month

Value for money

JIRA Service Management logo
4.3

0.3

Tesseron logo
4.0

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Freshservice logo

A complete IT service management (ITSM) tool for business

visit website

Features

Total

Freshservice logo
Tesseron logo

50

132

84

features in common

50

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(574)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4

0.4

Tesseron logo
4.0

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
Vivantio logo

Flexible Software. Focused Service.

Features

Total

Vivantio logo
Tesseron logo

62

162

84

features in common

62

features in common

Vivantio logo

Vivantio user ratings

Functionality

4.2
(177)

Top features

  • Real-Time Notifications

    5.0

  • Task Management

    5.0

  • Remote Access/Control

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$59/month

Value for money

Vivantio logo
4.3

0.3

Tesseron logo
4.0

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
TOPdesk logo

The service management platform that makes service happen

visit website

Features

Total

TOPdesk logo
Tesseron logo

55

120

84

features in common

55

features in common

TOPdesk logo

TOPdesk user ratings

Functionality

4.3
(88)

Top features

  • Customizable Fields

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Reporting/Analytics

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.3

0.3

Tesseron logo
4.0

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
This has been a great innovation and development. Great customer support, which is really important.
ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

Features

Total

ManageEngine ServiceDesk Plus logo
Tesseron logo

63

152

84

features in common

63

features in common

ManageEngine ServiceDesk Plus logo

ManageEngine ServiceDesk Plus user ratings

Functionality

4.4
(208)

Top features

  • Prioritization

    5.0

  • Reporting & Statistics

    5.0

  • Service Reporting

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$16/month

Value for money

ManageEngine ServiceDesk Plus logo
4.3

0.3

Tesseron logo
4.0

What users say about ManageEngine ServiceDesk Plus' value for money

Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now.
This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
Tesseron logo

39

95

84

features in common

39

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(572)

Top features

  • Activity Tracking

    5.0

  • Compliance Management

    5.0

  • API

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$39/month

Value for money

SolarWinds Service Desk logo
4.5

0.5

Tesseron logo
4.0

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Alloy Navigator logo

Award winning IT Asset Mgmt and Service Mgmt platform

Features

Total

Alloy Navigator logo
Tesseron logo

54

152

84

features in common

54

features in common

Alloy Navigator logo

Alloy Navigator user ratings

Functionality

4.4
(60)

Top features

  • Inventory Management

    5.0

  • Alerts/Escalation

    5.0

  • Workflow Configuration

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$19/month

Value for money

Alloy Navigator logo
4.5

0.5

Tesseron logo
4.0

What users say about Alloy Navigator's value for money

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
The ease of use, ability to customize the software to our needs and the fantastic support we receive.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
Tesseron logo

48

182

84

features in common

48

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.2

Tesseron logo
4.0

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
HelpSpace logo

Customer Support Software for SMBs

Features

Total

HelpSpace logo
Tesseron logo

46

96

84

features in common

46

features in common

HelpSpace logo

HelpSpace user ratings

Functionality

4.5
(29)

Top features

  • Knowledge Base Management

    5.0

  • Real-Time Notifications

    5.0

  • Knowledge Management

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$25/month

Value for money

HelpSpace logo
5.0

1.0

Tesseron logo
4.0

What users say about HelpSpace's value for money

The widget is easy to customise. For me this solution is so easy and powerfull that i is now my favourite solution to offer support to my clients.
Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand.
ServiceTonic logo

ServiceTonic targets small and medium size enterprises

Features

Total

ServiceTonic logo
Tesseron logo

22

45

84

features in common

22

features in common

ServiceTonic logo

ServiceTonic user ratings

Functionality

(1)

Unique features

  • Customizable Branding

    N/A

  • For Insurance Industry

    N/A

  • Multi-Channel Communication

    N/A

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

C2-ITSM logo

The ultimate ITSM platform

Features

Total

C2-ITSM logo
Tesseron logo

52

119

84

features in common

52

features in common

C2-ITSM logo

C2-ITSM user ratings

Functionality

4.0
(14)

Top features

  • Queue Management

    5.0

  • Knowledge Base Management

    5.0

  • Interaction Tracking

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$44/month

Value for money

C2-ITSM logo
4.3

0.3

Tesseron logo
4.0

What users say about C2-ITSM's value for money

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.
Motadata ServiceOps logo

IT service management platform to adopt digital changes

Features

Total

Motadata ServiceOps logo
Tesseron logo

52

105

84

features in common

52

features in common

Motadata ServiceOps logo

Motadata ServiceOps user ratings

Functionality

4.3
(36)

Top features

  • Support Ticket Management

    5.0

  • Real-Time Notifications

    5.0

  • Customizable Templates

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

visit website

Features

Total

Bitrix24 logo
Tesseron logo

51

423

84

features in common

51

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(843)

Top features

  • Client Database

    5.0

  • Online Time Tracking

    5.0

  • HR Management

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.2

Tesseron logo
4.0

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.
GLPi logo

GLPI is an IT Service Management software.

Features

Total

GLPi logo
Tesseron logo

23

36

84

features in common

23

features in common

GLPi logo

GLPi user ratings

Functionality

4.4
(33)

Top features

  • Inventory Tracking

    5.0

  • Support Ticket Tracking

    5.0

  • Knowledge Base Management

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

19/month

Value for money

GLPi logo
4.6

0.6

Tesseron logo
4.0

What users say about GLPi's value for money

They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.
All the assets are once updated into the system, It has helped to track assets in and out.
Rezolve AI logo

Conversational AI-enabled service desk software

Features

Total

Rezolve AI logo
Tesseron logo

19

55

84

features in common

19

features in common

Rezolve AI logo

Rezolve AI user ratings

Functionality

4.8
(9)

Top features

  • Workflow Configuration

    5.0

  • Real-time Consumer-facing Chat

    5.0

  • Multi-Channel Communication

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

OTRS logo

Helpdesk software for customer service management teams

Features

Total

OTRS logo
Tesseron logo

48

103

84

features in common

48

features in common

OTRS logo

OTRS user ratings

Functionality

4.4
(89)

Top features

  • Calendar Management

    5.0

  • Reporting & Statistics

    5.0

  • Project Time Tracking

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$1/year

Value for money

OTRS logo
4.4

0.4

Tesseron logo
4.0

What users say about OTRS's value for money

Seamless workflows with all our team members who are working remotely is the best feature of OTRS, results have been impressive.
The user experience with OTRS is amazing. Being able to show all your work to the client is great.
Jira logo

Project & Issue Tracking Software - See why we're #1!

visit website

Features

Total

Jira logo
Tesseron logo

35

159

84

features in common

35

features in common

Jira logo

Jira user ratings

Functionality

4.4
(14.2K)

Top features

  • Tagging

    5.0

  • Predictive Analytics

    5.0

  • Capacity Management

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$7.16/month

Value for money

Jira logo
4.3

0.3

Tesseron logo
4.0

What users say about Jira's value for money

The features of Jira are very useful, help track multiple projects with ease. Helps a ton in collaborating with other team members efficiently.
Jira is pretty straight forward. Once you get used to how to set up a Jira, and subscribe to notifications it works on auto-pilot helps to get track of complex issues, resolution and monitor progress.
TeamSupport logo

The complete B2B solution for great customer support

visit website

Features

Total

TeamSupport logo
Tesseron logo

45

109

84

features in common

45

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(845)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$29/month

Value for money

TeamSupport logo
4.4

0.4

Tesseron logo
4.0

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
Salesforce Sales Cloud logo

Cloud-based CRM & Sales Automation

visit website

Features

Total

Salesforce Sales Cloud logo
Tesseron logo

35

192

84

features in common

35

features in common

Salesforce Sales Cloud logo

Salesforce Sales Cloud user ratings

Functionality

4.4
(18.3K)

Top features

  • Template Management

    5.0

  • Drag & Drop

    5.0

  • Purchase Order Management

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$25/month

Value for money

Salesforce Sales Cloud logo
4.0
Tesseron logo
4.0

What users say about Salesforce Sales Cloud's value for money

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.

Categories in common

Wrike logo

Manage your projects from start to finish with Wrike

visit website

Features

Total

Wrike logo
Tesseron logo

54

386

84

features in common

54

features in common

Wrike logo

Wrike user ratings

Functionality

4.3
(2.6K)

Top features

  • Employee Time Tracking

    5.0

  • Clock In/Out

    5.0

  • Client Management

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$9.8/month

Value for money

Wrike logo
4.1

0.1

Tesseron logo
4.0

What users say about Wrike's value for money

The benefit of having all in one place is a great promise. And helps a lot that the entire team is using one single place for all organizational stuff.
I also love that they added a free plan for people to try out the platform before committing. But what I love the most is the new templates feature.
Freshdesk logo

Online helpdesk system and customer service software

visit website

Features

Total

Freshdesk logo
Tesseron logo

44

115

84

features in common

44

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$18/month

Value for money

Freshdesk logo
4.4

0.4

Tesseron logo
4.0

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Slack logo

A single place for team communication and workflows

visit website

Features

Total

Slack logo
Tesseron logo

21

71

84

features in common

21

features in common

Slack logo

Slack user ratings

Functionality

4.6
(23.2K)

Top features

  • Full Text Search

    5.0

  • Content Delivery

    5.0

  • Group Management

    4.9

Tesseron logo

Tesseron user ratings

Functionality

3.9
(8)

Top features

  • Support Ticket Management

    5.0

  • Status Tracking

    5.0

  • Real-Time Notifications

    5.0

Pricing

Starting from

$8.75/month

Value for money

Slack logo
4.6

0.6

Tesseron logo
4.0

What users say about Slack's value for money

The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.