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Help Desk, Contract Management, SLA, SSO, Asset Management

(2)

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Tesseron Features

Features Summary

Functionality

3.9

/5

8

Total features

84

15 categories

Tesseron features

@mentions
API
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Asset Assignment
Asset Lifecycle Management

Common features of Project Management software

API
Access Controls/Permissions
Activity Dashboard
Agile Methodologies
Alerts/Notifications
Availability Management
Billing & Invoicing
Budget Management

Price starts from

24.90

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.9

/5

8

Price starts from

24.90

/user

Per month

Total Features

84

Unique features

  • Inventory Management

  • Kanban Board

  • Incident Reporting

  • Task Scheduling

Functionality

4.4

/5

3.9K

Price starts from

55

/user

Per month

Total Features

182

Features in Common

48

Unique features

  • Customer Service Analytics

  • Real-Time Monitoring

  • Trend Analysis

  • Filtering

Functionality

4.5

/5

2.1K

Price starts from

14

/user

Per month

Total Features

158

Features in Common

48

Unique features

  • Autoresponders

  • Document Storage

  • Video Support

  • Live Chat

Common Tesseron comparisons

1 reviewer mentioned:

RR
AvatarImg

Robin R.

Logistics and Supply Chain, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Tesseron hat uns geholfen unser Supportaufkommen besser zu koordinieren

Reviewed 2 years ago
Pros

Im Ticket-Board kann man sich mithilfe von vielen Kriterien, selbst Abfragen erstellen. Somit hat man immer die Tickets im Blick welche von Interesse sind. Die selbst erstellen Abfragen kann ich nur für mich oder für alle Kollegen freigeben.Die Integration unserer Kunden in das System erleichtert die Kommunikation enorm. Viele unserer Kunden liefern von sich aus mehr Informationen als in einer einfachen Mail.

Cons

Eine ausführlichere statistische Auswertung auf dem Dashboard wäre super.Leider gibt es in der Wissensdatenbank keine Inhaltsverzeichnisse mehr.Kein Benutzerhandbuch, neue MA müssen durch einen Key-User eingelernt werden.

Showing original review in German. See translation