Textline Reviews - Page 3

This product was already here when I got this position. It is basically very user friendly

I wasn't trained much in all the features and I haven't looked online to get more info. I am sure there is a tutorial out there for Textline.

Hi Kellie, Thank you for taking the time to write this review! It makes me so happy to hear Textline was so user friendly for you. We value your support and we're always open to hearing your feedback. You can always text into Textline HQ with an product questions or check out our help center to learn more. https://help.textline.com/hc/en-us Happy Texting! Nancy from the Textline Team

It's super easy to use and I enjoy the fact we can connect multiple numbers and text based on area

One thing that could be better is having more settings for customization

Quick easy to use and helps us communicate with our customers is a more convenient way. Our Rep [SENSITIVE CONTENT HIDDEN] is always willing to answer my questions and pass on my feedback.

Hoping for future improvement with the Zendesk integration

Hi Morgan, Thank you for sharing your thoughts about Textline. We are happy to be helping you communicate with customers in a more convenient way. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

The interface is so easy, a baby can use it. Using this software revolutionized our company and changed the way in which we interact with clients and customers. It has positively impacted our business already, even though we've only had it for less than two months.

In my opinion, when looking at cost, the price we currently pay warrants having more agents. Unfortunately, the ability to have more agents on our account costs more.

Hi Hector, Thank you for taking the time to write this review! It is so awesome to be a part of the positive change happening in your company. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Really liked the customer service, ease of use, and team implementation. The text line​ team made it easy to work with them and I look forward to using it more in the future!

None really! The product​ they made worked for our purposes really well and we didnt really have a negative experience​ at all.

Easy to use, quick to setup and highly effective.

I didn’t have any complaints. We left for reasons that had nothing to do with Textline. Solid group and will comeback if we utilize texting in future businesses.

Hi Michel, Thank you for taking the time to write this review! We appreciate knowing you think our software is highly effective. Even though we are sad to see you go we are happy to hear you will come back when the need arises again. We will be waiting with better features than ever! Happy Texting! Nancy from the Textline Team

I loved the built-in analytics. I needed the excellent integration with Zendesk. I looked forward to reaching out to their support team because they always offered wonderful great information and a wonderful attitude.

I didn't have any real dislikes, it is such a well-rounded software platform.

I love how easy this software is to understand, implement and use. It's perfect for what we need and the customer support is top of the line. Exceptional value and functionality.

Right now I have no suggestions for improvement.

Hi Henry, Thank you for taking the time to write this review! It makes me so happy to hear that you believe Textline has exceptional value and functionality. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Easy to use, great features, very responsive.

I wish there was tracking at the campaign level (reports/stats)

It's super easy to roll out to the team and the support staff is so speedy with responses.

I feel like we aren't using the software as well as we could be but that's on us!

Textline was a great choice for us! Easy to use, fast to implement and ready to roll in days not weeks. It was a great solution for our curbside service during the Covid-19 pandemic and beyond.

It's a great product but pricing is mid tier.

Hi Luanne, Thank you for taking the time to write this review! It such a pleasure working with your team and it makes me so happy to hear the implementation was easy for you. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Textline provides us the ability to keep in contact with all of our employees both with personal text messages and also special announcements to different employee groups and levels.

When adding new employees or contacts, they are listed by most recently added which puts them at the top. We feel that it would be better if they were sorted alphabetically by last name.

Hi Alex, Thank you for taking the time to write this review! Love that you are able to reach all your employees with a personalized text We value your support and we're always open to hearing your feedback. Happy Texting! Nancy

This software is a inexpensive way to stay in contact with our customer base, and provide them almost daily updates on our daily offerings Very satisfied with the platform, and the customer service has been first rate for us Highly recommended

The fact that I can not delete a contact that has the wrong info.

Hi Sarah, Thank you for taking the time to write this review! Happy to hear we can provide a way for you to connect with your customers on a daily basis. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

The ability to customize messaging & automate sequences.

There were some times that external interference from phone carriers impacted the performance.

Hi Susan, Thank you for taking the time to write this review! It makes me so happy to hear Textline is "worth it". We want to ensure we bring value to your business. We appreciate your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

I like that I can add tags and notes to my contacts.

The formatting on CSVs have to be just right and match what Textline needs rather than the file I already have created. It's a bit of extra work but I like the end result.

Hi Amber! Thank you for taking the time to write this review! Keep the questions coming! We love providing you with the support you need. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

I like that you can use it with a Twilio number. And it's easy to understand and navigate around. Plus, love the mobile apps. Seems very well-thought out. And also love the announcements feature. Such a time saver.

I really can't think of anything. It's a great piece of software.

Maintaining the “human touch” even as we scale. Love it.

need more examples of practical variable usage.

Hi Ethan, Thank you for taking the time to write this review! We love to hear that you are able to maintain the "human touch" in an efficient manner! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

It's super easy to learn and use. They have excellent training videos, FAQ, and the product is amazingly easy to use.

There is nothing about this product that jumps out at me.

Mitch, Thank you for taking the time to write this review! It makes me so happy to hear you find Textline easy to use. We value your support and we're always open to hear your feedback. Happy Texting! Jenny from the Textline Team

Textline let's us really easily text customers in a way that feels personal and friendly. The only software we found that really accomplsihed that.

Needs more advanced features to help you effectively organize/delegate work across a team. I'm sure that's coming!

Hi Jolijt, Thank you for taking the time to write this review! Happy to hear you feel Textline helps you reach your customers in a personal and friendly manner. We value your support and we're always open to hearing your feedback. We look forward to launching more features for your teams! Happy Texting! Nancy from the Textline Team

User on other side receives a normal, non-spam looking SMS. For all they know, you are texting from a smart phone.

No complaints, product was easy to use and intuitive

Hi Craig, Thank you for taking the time to write this review! It makes me so happy to hear that you find Textline easy to use. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

I love how quickly the customer service department gets back to you.

I love everything about it! I wish I didnt have to click on the Send button to send a message and would just be able to click enter but besides that I am ok!

Hi Victor, Thank you for taking the time to write this review! We love supporting you and are glad to hear you are loving us and the Textline platform back! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Textline allows us to automate messages, send announcements to users, and save templated responses.

The insights features could be stronger.

Hi Jaime, Thank you for taking the time to write this review! It makes me so happy to hear you find Textline as a great tool for teams. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

We are using the software a bit differently from most, but the team helped tii hi BJ through our ideas and develop strategies that worked for us. It has been easy to use and our clients like it also.

Exporting is clunky, would like to export conversations in bulk, also tracking responses could be easier.

Hi Louis, Thank you for taking the time to write this review! It has been a pleasure working with your team to develop your SMS strategy! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy