Tidio Reviews - Page 3

Seemed simple. Good user interface for customers.

I'm sorry I recommended this for my client. It made it angry because he needed help and couldn't get any. They use ai in their own live chat and it couldn't answer his questions, nor could he get around it to get to a human. Neither would they respond to emails. In a fit of anger, he said, "I quit. Find me something else." :(

The Chat Bots are not the easiest to set up as advertised, but the Customer Support, namely [SENSITIVE CONTENT HIDDEN], is fantastic. They helped me set up the bots according to my needs and that was the main goal.

No solutions in the software offered when an error message appears in setting up a chat bot. Also, there is no way to automatically assign all chats to a single user like me. Tidio is on the right track, but there are tweaks to be made. There is no phone support, but luckily, [SENSITIVE CONTENT HIDDEN] made up for it in his excellent service. It's the only reason I did not go to another platform.

Hi there, thank you for your honest feedback. I will pass it on to our product team - your input is very valuable for us. The departments' feature which will allow bots to assign the conversations to a given operator is something I'm anxiously waiting for as well :-)

Ampie possibilità di personalizzazione, facile integrazione con Wordpress e Prestashop, ottimi strumenti di archiviazione delle chat, pannello di controllo da desktop e mobile, funzioni di chatbot.

Non è facile intervenire sul posizionamento del pulsante di chat nelle pagine web.

Tidio gets the job done. The free version is all I needed and if that changes, the paid version will add the extra benefits.

No complaints; free version does everything I need.

Thank you so much for a stunning rating, Jim. We are delighted that Tidio does everything you need :)

You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.

Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.

Hello! Thank you so much for all the positive words and a perfect rating. We will continue to improve our product to make sure that there are no cons to be found. Once again thank you and have a nice day

Tidio gives us a chance to help Website visitors feel like we are present and ready to help them.

It's inconsistent. Sometimes we'll get notifications and it's amazing. Most of the time, we don't even know when people have left messages even though we have the app on our devices.

Thank you so much for taking the time to review Tidio, and I'm very sorry about the inconsistencies you mentioned in your review! If you want us to look into this further, please contact our Support Team at support@tidio.net, so that we can check what the reason behind this is. Again, my sincere apologies for the trouble!

It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.

Tidio provides excellent customer support and services hence I have nothing to complain about.

Chatbot integration in mobile with live chat

the first sep in setting welcome message to client

Hello there Gonzalo, Thank you for the fantastic review! If you find any difficulties in using Tidio - don't hesitate to reach out to our support team at support@tidio.net. Our agents will gladly help you out :-) Have a great day and stay safe!

I like how scalable Tidio is , it can be used by businesses of any size. The autho-chat assigning is a great way to reduce customer waiting time . Implementing template messages is seamless and they feel like an organic part of the conversation .

At the beginning some functions can be hard to figure out .As opposed to messages ,linking template emails from our CRM to Tidio can be a bit of a pain .

Hi there! Maciek from Tidio Support here Thank you so much for your kind review and the 5 stars! We will take the cons you mentioned into consideration and will try to improve our product even more. Have a nice day and take care

Being able to talk to clients anytime during schedule.Interface is very intuitive.Capable of setting up automated functions like auto-reply or auto-send a message to the user.

Price, it is a very expensive plug-in to implement with full capability, therefore i have only been using the free advantages.

Automated chat features and lead generation

the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version.

I Enjoy the Fact that Tidio Has been getting Better as time goes. Really glad of these changes. Quick responses and alerts. Easy to operate.

I dislike The fact that Tidio was not up to date. Somewhat slow at one point you can say. But nothing but good changes Now.

It's possible to streamline and automate customer support services bey ensuring customers receives quick responses to their questions.It's simple to engage and interact with our customers through live chat.It's simple to generate qualified leads with this tool.I like how this increase customer satisfaction.

Tidio works perfectly and smoothly and there isn't anything that I dislike.Tidio increases sales process.

It's easy to talk and interact with our customers using Tidio live chat feature.It's easy to manage profiles of visitors browsing our website with Tidio.I like how I use Tidio chatbots feature to respond to our customers tickets faster.It's easy to offer our customers with the best support services with Tidio.

There is nothing wrong with Tidio as everything works perfectly.

I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application. I better just to user de webpage and the phone app.

Hi there, Thank you so much for the review! The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)

service clientèle rapide. Plateforme ergonomique et facile d'utilisation avec chat en direct intégrer

jusqu'a présent je n'ai pas encore eu un soucis particulier sur tidio je le recommande

The widget and chat console have a sleek and straightforward design.

If you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.

Very easy to learn and very competitive price

They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file.

Tidio è veramente semplice da configurare, inoltre sono disponibili diversi bot “preconfigurati” che possono essere modificati e implementati in poco tempo. L’assistenza risponde anche in diretta e questo mi è stato molto utile.

L’unico inconveniente è forse quello di dover scegliere tra versioni che offrono opzioni diverse e non limiti di utilizzo diverso in base al canone. L’alternativa e acquistare entrambe le versioni ma nel mio caso sarebbe troppo costoso.

You can create some message templates and give selecetions (like what service are you interested in? what is the matter you would like to discuss? and so on) so when a client first messages you via the chatbox, they can select it and the salesperson that is connected to the chat will directly be addressing to the client's questions. It is also the first defence when there is a lot of messages at the same time and the sales person in front of the computer is talking to one of them, the other one can wait or be directed to another salesperson. And the fact that it makes the conversation easy to flow, which wouldn't be possible via mail, or other social media platforms' inboxes.

Nothing to complain about the software, but I think products&pricing modules could be better.

Hi there! Thank you so much for your review! We really appreciate your kind words about our product and the feedback you have provided. We will make sure to work on the cons you mentioned and improve our app even more! Once again thank you and have a nice day.

Price of this sofware is good and it's eay to use

Sometimes mobile app doesn't work, but it;s ok

The software works great and integrates very easily into my Big-commerce website.

The chat bots and other add-ons can be very expensive. I used them in the past but decided against them later on because of the cost.

Thank you Seth for the great feedback! Glad to hear you found Tidio easy to be integrated with your Big-Commerce site! We do our best to price the features so that they are accessible, provide lots of use and can help you grow. I know they may feel a lot at start but they prove their value very soon.

I personally feel that the basic level pricing is too high. We have tried Twak.to as well, and that it offers free Visitor List and Pages information, however aesthetic wise and chatbots was what made us try Tidio. But find that even Notification, Visitor Pages arent't available under free plan. Same for the initiating a Chat. Which of course does made me switch to Whatsapp Free option as thats exactly what Tidio does as a free so why use Tidio

Pricing - Is a too high even for the Communicator Plan

Hello! Thank you for your honest review, we really appreciate your feedback! While Viewed Pages and Initiating a Chat are indeed available in our premium plan only, you can receive new message notifications and have multiple Chatbots on the free plan. We have implemented a lot of new features into our product and we believe that the new pricing reflects current and upcoming changes. Thank you again for your honesty and we hope to hear from you in the future! Have a nice day