Tidio Reviews - Page 6

Tidio offers a different effective features in delivery of communications

The html integrations requires some experience but is functional

Hi Solomon! Thank you so much for the lovely feedback :) Let us know in case you need any guidance.

Cheap and reliableNo downtimeGood customer support

Very few chat limit for a standard package

Easy to integrate with my visitors, tracking their activities, retarget visitors and buyers. The support is incredible and very helpful.

The setup is a bit over complicated. Requires having a technical background os a user

Really responsive and helpful customer support

Would prefer the option to customize the look and feel of the chatbot even more (although satisfactory right now as well)

Hi there, Thank you so much for the kind words and the number of stars! We are continuously improving so I am sure there will be more customisations available in the future. Thank you for the support and feedback!

Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool

The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery

Works like a charms. Gets the job done. Makes life easier for my clients, who can interact with their customers on-the-go. They can even get an overview of analytics by Tidio.

I cannot find anything to dislike right now.

Hi there Sameer! Thank you very much for the review, we are flattered :-)

Ease of use and ability to customize the chatbots basically with drag and drop and very little effort.

None that we've encountered so far. Product is meeting all our needs so far.

Hi there, Thank you so much for the kind words, and all the stars. We appreciate you! :)

enabling me to know what's the other party writing

the new design is really bad, the old one was easier

I have Evaluated every thing in last 10 Years , Started from Zopim which was acquired was zendesk later , Freshchat, Gorgias, Intercom , Gist and Zoho . This is exactly what i was Looking for without Breaking a Bank!

Not yet Explored Negatives shall update after more use

Hi there, Thank you so much for the amazing review! We appreciate it very much.

Able to track which item the client is looking for and able to guide them or help them through the purchase. Chatbot is great as well, as our company is not 24/7, with chatbot we were still able to get some customer to contact us within after hours.

It would be better if image can be paste it to the chat instead of click and upload.

Thank you kindly for leaving the review, we'll let our product team know about your suggestions. For now you can upload attachments or drag and drop them to the conversation.

How simple it is to setup and use for the amount of well-designed features it has. The biggest problem I have encountered with live chat in the past on other platforms is providing a consistent experience. Tidio solves that by allowing you to create chatbots and to make the chat completely disappear, if you want, when no agents are available. This fit our use case very well. There are many canned automations that can be setup in minutes, and the pricing is very reasonable (1 user is free). It comes with a trial to test out the full platform, and the paid plans are extremely competitive if you evaluate other live chat software. It's well designed and feature-rich out of the box, and easier to customize than any other one I've used. There's a desktop version so that you can stay on top of conversations, get notifications, and you can even see what the visitor to your site is typing in real-time. I really think it would be hard to do it much better in this price range.

I don't think I have a single complaint about Tidio so far.

Thank you so much for your amazing review. We're really proud!

Excellent, fast, easy to deploy. Visitor tracking is better than other apps.

The monthly charge for the premium service is a blow to new startups.

Hi there, Thank you so much for the review! We are very glad that you enjoy our product. We understand that premium subscriptions can be a burden for a new project. That is why Tidio delivers great value even on the free basic plan. It has unlimited chatting and up to 3 operator seats plus many more features totally free of charge. If you have any questions, we're always for you. You can reach us at support@tidio.net

Allows you to jump in to providing customer chat easily. Integrates with Facebook Messenger too so I don't have to go there to check and respond to messages separately from my customer service chats.

They used to show me the URL of the page that the user was on but now that's a paid upgrade which is unfortunate. Admin interface can be buggy,

Good, useful and easy to use, will recommend to my friend

easy to use and implement, really like the software and the customer support are very supportive.

Hi there, Thank you so much for your kind review and nice words about our product! :) I would be happy to know if there is something currently missing in Tidio? Would you like to share your ideas for future implementations?

Free trial. I love the live feature and that I get notified when someone comes onto my site. A little confused on how to answer some chats.

Why does the chat go to email instead of message? I'm not quite sure how it all works yet. A little confusing.

Very positive that you let small businesses or start up's use a free function! Also that its easy to imbed even when you have limited knowledge about programming

i dont really have anything to contribute with here..

Hi there! Thank you so much for such a positive review! We are always happy to help small businesses improve and grow. We are also happy to learn that you were not able to find any Cons! That is always a good sign. Have a nice weekend!

easy to use chatbots integration with other apps

No Integration with Whatapp. Email marketing needs to be improved to compete with other products.

Hello! Thanks a lot for the 5 stars! We are always trying to improve and provide our customers with the product they will be satisfied with! I'm sure that the integrations you are looking for and Mailing features will be available soon enough. Take care!

Easy to use. love that it also has an app on your phone so you don't miss messages when away from your laptop

Extra expense on top of other business software we have would be great if it could all come integrated as one

Hi Layne! Thank you so much for your review :) It's great to hear that you like the app.

Easy to install on any website even when you do not have technical knowledge by using the html code snippets

Pricing to remove branding is still too expensive

Everything worked good during the trial. Not the best solution we found, but good price (we thought) for the features

After trial ended we found out that services that the web site claimed we would have access to on the tier we wanted would be additional cost. Customer support could not agree on why they were doing a bait and switch. Clearly a company with honesty issues, and I would not trust my money with them.

I first started using this app on our wix site and love the sleek modern look of the chat box. It was super easy to setup both welcome responses and away responses. One feature I loved that other chat platforms lack is the Do not disturb feature that mutes ALL messages sent, bc honestly for small businesses like us, we do sleep ;o) and enjoy a day off here and there.

The one small thing that I would like to be able to do is set an avatar for the standard chat, and then assign an avatar for the agents that changes once they join the chat. It may be able to do that, but if so I haven't been able to figure that out.

Thank you so much for your honest review! We'll be working on adding a picture to the automatic messages / standard chat.

I have the free version and it works perfectly with our e-commerce store. It links to my phone as well so if I'm at home, I'm still able to chat with customers. I liked how we could still customize the look for the chat feature as well.

It can be a little glitchy on your mobile device. Sometimes I'd need to close out of the current convo with a customer and refresh it to get their latest reply.

Hi there, Thank you so much for such a thoughtful review! We are really glad that you enjoy Tidio :) Our team strives to constantly improve the app, so your feedback is extremely appreciated and will be forwarded to the appropriate team. Thank you again, and if anything we can be reached directly via support widget inside your Tidio panel :)

I like the ease of use, Tidio is very intuitive as far as chat management is concerned and it is easy to switch from one operator to another.

Perhaps I would devote some more explanation to the various functions that are needed to build your personalized chatbot.  

Hi there Andrea, Thank you very much for a fantastic review. I have to tell you it's one of the best-written ones I have seen :-) If you have any questions about the Chatbots, don't hesitate to reach out to our support team at support@tidio.net. We will gladly help out! Have a great week, and stay safe!