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Joseph N.
Financial Services, 1-10 employees
Used daily for less than 6 months
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Overall, my experience has been delightful.
Tidio did a great job making setup a breeze, in fact, I had completed the basic setup before I discovered the developer documentation (it's tucked away effectively hiding it...) Then, I wanted to know how to initialize the chatbot with information our Webapp already had (the logged-in user's email address.) So, I found the documentation and it was very easy to read, and provided snippets I could copy/paste to get the solution working in minutes.
I don't quite know what will happen when our free trial period ends, so the lack of clarity surrounding that has me worried a bit, but not too much.
Bill T.
Management Consulting, self-employed
Used daily for less than 6 months
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I've been using Tidio for about a month now, and am very pleased with its capability. I'm a one-man shop and it works perfectly for my needs, but it appears as though it will scale up nicely as (hopefully) our business grows. I've been using chats with Consumer sites for a long time. I'm hoping that using Tidio for our Professional Services (consulting) firm - will set us apart, and make us more approachable.
It was super easy to install and setup. The customization options are easy to work with. And it seems easy for the users to engage with us.
The UI is a little confusing - the icons in the dashboard are difficult to see (too dark against a black background). Some of the functions didn't seem logically placed (eg where you manage users, how you change the look-and-feel options)
Thank you so much for your thoughtful review, Bill. Best of luck with scaling up!