App comparison

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Tracker Logo

Tracker

4.4
(66)

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Customer Service and Support Management Software

(10)

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Zoho Desk logo
4.5
(2.1K)

Superior customer service. Lasting experiences.

Features

Total

Zoho Desk logo
Tracker logo

32

158

34

features in common

32

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Issue Auditing

    N/A

  • IT Asset Management

    N/A

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.3

Tracker logo
4.2

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Tracker logo

32

182

34

features in common

32

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • IT Asset Management

    N/A

  • Monitoring

    N/A

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2
Tracker logo
4.2

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.