Tracker Pricing Plan & Cost Guide

Tracker

Customer Service and Support Management Software

4.41/5 (64 reviews)

Tracker Pricing

Starting from: $45.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Starting at $45 per user per month

Competitors Pricing

Convoso

Starting from: $90.00/month
Pricing model: Subscription

uContact

Starting from: $40.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

XenCALL

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

ManageEngine SupportCenter Plus

Starting from: $495.00
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does Tracker compare with other Customer Service & Support apps?

Subscription plan?

Tracker



98% of apps offer a
subscription plan

Free trial?

Tracker



88% of apps have a
free trial

Freemium plan?

Tracker



32% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




Tracker Pricing Reviews

Pros
  • The ability to track support provided. The types of reports that can be produced and customized to track the support.
  • - Quick installation and set-up - Ease of maintenance and administration - Responsive support assistance - User friendly
  • The product is functional and usable. The product is very customizable. The licensing model is affordable. Tech support is very good.
  • Good value, good for small businesses as it is a cheaper option but still capable of handling help desk needs. event engine allows for some customization
Cons
  • No cons with this system.
  • not completely customizable.
  • No complaints. The product does what we need it to do, and support is excellent.
  • No complaints. The product does what we need it to do, and support is excellent.
100%
recommended this to a friend or a colleague

13 reviewers had the following to say about Tracker's pricing:

Michael Laibson

Phaseware Tracker

Reviewed 2011-02-01
Review Source: Capterra

Good product, and if you choose this software, phaseware support will work with you in any possible implementation issues or customization requestsGood value, good for small businesses as it is a cheaper option but still capable of handling help desk needs. event engine allows for some customization

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Tracker

Customer Service and Support Management Software

Caesar Vntalan

Great value and support

Used daily for 1-2 years
Reviewed 2017-03-23
Review Source: Capterra

PhaseWare had all of the features my agency was looking for right out of the box. We needed a hosted solution. The price was affordable and competitive with the many other business solutions.They have deep features that we could not find elsewhere, even in products costing 2-3 times as much. For example, we sell software, and Tracker gives us the ability to relate solution providers (resellers of our software) to our end users, the retailers. We can easily respond to either party and keep the other party in the loop. Either party can log into the self-service center to see their stuff.

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Tracker

Customer Service and Support Management Software

Tommy Tran

Customizable Customer Support Ticketing System

Reviewed 2011-02-02
Review Source: Capterra

Tracker will help any entity provide a way to support its customers. Priced right for all the enriched features, Phaseware has supported its product expeditiously. Customizing Tracker can be endless with all the available options built into the application. Tracker continues to grow as a product as Phaseware continues to listens to their customers feedback.-Great Product for Price -Great Customer Support -Extensive Online Forum Community -Very Customizable -Event Engine/Email Checker for automation -Contact Creation on known Customer's Domain -Automatic Password Recovery -Securities and SLA features -TOD: Tracker On Demand for on the go -Chat capabilities -Ease of Use and Ease of Training

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Tracker

Customer Service and Support Management Software

Ray Sulich

Good System, Good Pricing

Reviewed 2011-02-11
Review Source: Capterra

Good system, good pricing OUTSTANDING support! They are incredibly responsive to their customers needs.System allows the Field Services team to track over 2000 support instances per year. The knowledge base lets no solution go to waste in that it can easily be found if the problem is encountered at a later date. The use of Tracker and its knowledge base expands the proficiency level of the Support chain in that even lower level support personnel have the ability to apply a solution generated by a senior support engineer. The system includes a robust feature set that not only meets our short term needs but exceeds what we expect to be our long term goals for the software as well.

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Tracker

Customer Service and Support Management Software

Robert Proia

Delivers the tools to help us support our customers.

Reviewed 2011-02-02
Review Source: Capterra

Feature for feature and for what we needed to deliver professional helpdesk support services, this product beats many others that come with a higher price tag.Has all of the features needed to deliver professional help desk support services. Well integrated to the tracker customer self service web portal. Can easily build a knowledge base from your support tickets. Simple to understand, learn and use.

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Tracker

Customer Service and Support Management Software

Jeff DeCristo

Tracker and all that you and your staff have done has enabled our Company's personnel to assist our

Reviewed 2008-12-05
Review Source: Capterra

Tracker and all that you and your staff have done has enabled our Company's personnel to assist our customers and address their needs even more effectively. Tracker is one more important piece in our critical Quality infrastructure that facilitates our Company growing in a healthy and sustainable manner. Thank you!* MS SQL database backend. * Tracker is an extremely stable product. * Excellent user manuals. * Excellent technical support. * Quick response to and turn-around of requested customization work. * Easily configured. * Stand-alone Administration module. * Screen designer to configure GUI screens. * Event Engine allows configuration of dynamic business processes and workflows. * Very reasonably priced. * It just plain meets our needs and works great.

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Tracker

Customer Service and Support Management Software

Don Clemenzi

PhaseWare Tracker 7.1

Reviewed 2014-08-19
Review Source: Software Advice

PhaseWare had all of the features we were looking for right out of the box. We liked the idea of a hosted solution. Support is excellent. The price was much less than other help desk solutions.

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Tracker

Customer Service and Support Management Software

Don Clemenzi

ViryaNet review of Tracker 5

Reviewed 2011-02-04
Review Source: Capterra

It's a great product with outstanding support and I highly recommend it to others. I am very pleased with the ease of implementation and functionality. I give it 5 out of 5 stars. Price/functionality is much better than any of the competitors we evaluated during our 12 month search for a support tracking system.We have a hosted environment and have not had any down time. Not having to install, update or maintain environments has saved us a considerable amount of time. Support is great they answer questions very quickly. Very few bugs encountered. So far only some minor bugs which were resolved quickly. Easy to use with 95+% of the functionality we needed.

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Tracker

Customer Service and Support Management Software

Christopher Irons

I would recommend this product for any size companies.

Reviewed 2008-11-05
Review Source: Capterra

I would recommend this product for any size companies. It is simple enough for a small company and powerful enough for a large company.The product is functional and usable. The product is very customizable. The licensing model is affordable. Tech support is very good.

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Tracker

Customer Service and Support Management Software

Robert Low

Highly recommended if you require quick set-up and ease of use out of the box.

Reviewed 2008-10-29
Review Source: Capterra

Highly recommended if you require quick set-up and ease of use out of the box.- Quick installation and set-up - Ease of maintenance and administration - Responsive support assistance - User friendly

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Tracker

Customer Service and Support Management Software

Kim Tse

Great System for Tracking Support

Used daily for 2+ years
Reviewed 2017-03-23
Review Source: Capterra

I like the ability to use the system to track the support that various teams provide within our organization. With a few hours of training, it is easy to pick up and use. The different types of report that can be customized and tailored to my needs is the biggest value for this system. I highly recommend it to anyone who needs to keep their support services centralized and track the type and level of support that their teams provide.The ability to track support provided. The types of reports that can be produced and customized to track the support.

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Tracker

Customer Service and Support Management Software

Bob Brink

Phaseware Tracker Review

Reviewed 2014-08-20
Review Source: Software Advice

They have deep features that we could not find elsewhere, even in products costing 2-3 times as much. For example, we sell software, and Tracker gives us the ability to relate solution providers (resellers of our software) to our end users, the retailers. We can easily respond to either party and keep the other party in the loop. Either party can log into the self-service center to see their stuff.

Read the full review


Tracker

Customer Service and Support Management Software

Sara Silberger

So far we have been very pleased with the performance of the product and the company.

Reviewed 2009-04-02
Review Source: Capterra

So far we have been very pleased with the performance of the product and the company. Based on their quick response and willingness to implement customer feedback we expect the product will improve further and continue to exceed expectations. Tracker was less costly and far more valuable than our previous ticketing solution.The PhaseWare team was responsive to every special need and request that we made, including some significant customizations to the program. They even set up a custom demo installation on their own servers, and left it active for testing and training during our entire implementation period. Every member of their team was intelligent, personable, and provided great customer service. PhaseWare handles Tracker support using its own software - something we were surprised to find that some competitors don't do-- and their Self Service Center is highly usable with active community forums and great downloadable documentation. They include a Suggestions forum, and the newest version of Tracker includes many of those suggestions. The software is scalable and reliable, and provides us flexibility to make changes that fit our workflow and reporting needs.

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Tracker

Customer Service and Support Management Software