Page 3 | Tracker Reviews - Pros & Cons, Ratings & more

PhaseWare's Tracker product suite is the premiere customer service and support software solution for those looking for configurability. Top features include: visual workflows, automated business rules, powerful reporting tools, and performance management tools.

Tracker

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Linux

Web-based

Windows

iPad

iPhone

The support team is on top of your needs and will have a quick resolution for you. From the first call, the representatives are attentive and very friendly.

Director, Client Services

The product is very good and the product support is very responsive. Any time we have contacted them with questions or for assistance we have had immediate, high quality service.

Software Support

The Self-Service-Center has been a huge success for us, our customers love it. It's a very powerful tool and we take advantage of almost every feature it has.

Closing Quality Manager

There are times when I need to access queues for other departments and I'm able to do so with ease. I also love the ability to be able to track a file by different parameters within the system.

Customer Support has been amazing and has helped me to improve how our team uses the product. In addition, we are now aware and use additional functionality.

Compliance Analyst

The ability to track employees and responses makes this a great tool for us to reach out to end users and retrain/hire as needed.

Senior Systems Analysist

Use Tracker on a daily basis to record and solve client issues. Tracker allows me to catagorize and track time on my calls and to see across the company what is outstanding.

Support & Test Manager

If you track issues by customer (versus product) it will meet your needs. It is easy to use, the support team is great, and simple modifications to layout are easy to do and intuitive.

Information Services Account Executive

The web portal is great and easy to use. I really like to email setup as well to let me know what's going on and reminding me when a work order is due or to follow up.

IT Director

The licensing model is affordable. Tech support is very good.

Project Manager

Based on their quick response and willingness to implement customer feedback we expect the product will improve further and continue to exceed expectations.

DIR of Network Operations

If you do not close the program when you disconnect from the net you get lots of error messages.

The price was much less than other help desk solutions.

Associate Director

The customer service is great, always responsive. It would be helpful if the product included integration with other helpdesk products.

Vice President

Has all of the features needed to deliver professional help desk support services. Well integrated to the tracker customer self service web portal.

IT Specialist/Level 2 Support

Once the implementation is complete, you will be charged an hourly rate for any changes that may need to be made in the future.

We are software developers ourselves, so we knew what we wanted. We performed a very exhaustive search that dismissed many other products almost immediately, yet that search took hundreds of hours.

Help Desk Supervisor

Report modification/customization is a bit tough, but that's not unique to Tracker. Tracker does a better job at this than most but it's still the one area that that frustrates the most.

I would recommend this product for any size companies.  It is simple enough for a small company and powerful enough for a large company.

I would recommend this product for any size companies.  

I would certainly recommend the product to any help desk environment.

I would recomment Phaseware highly.  The product is very good and the product support is very responsive.  Any time we have contacted them with questions or for assistance we have had immediate, high quality service

I would recomment Phaseware highly.  

Great product! I would recommend to everyone

We have been very pleased with the product and especially the support and access when needed.

Very open to suggestions for new features and functions and changes to make the product even better.

Oustanding product and people.


We have been very pleased with the product and especially the support and access when needed.

I think it's a very good out of the box application that you are able to customize to meet your business needs.

I think it's a very good out of the box application.

PhaseWare Tracker 7.1

I would highly recommend this to anyone looking for helpdesk software.

We would recommend this product to others.

I highly recommend this product for your help desk needs.

overall this has been a good experience. as I get to learn the options it makes it easier / I wish there was a visual tutorial about it and maybe there is and I just don't know about it.

This Software is impressive 

Great product!  Very helpful  to track something from start to finish.  Awesome to have a dialogue of proven results!  Helps provide faster and higher levels of customer service.   

Tracker will help keep your tasks and projects on TRACK!

Excellent support

Great Product fit our needs perfectly

Great Support

we are in the early stages of implementation and have been very impressed by the quality of the software and the set-up training. 

Tracker Reviews (2025) - Page 3

66 reviews

I would recommend this product for any size companies.

I would certainly recommend the product to any help desk environment.