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Trengo Logo

Trengo

4.3
(22)

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Automate repetitive work to unleash meaningful conversations

(0)

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Trengo Features

Features Summary

Functionality

4.1

/5

22

Total features

60

9 categories

Trengo features

@mentions
API
Alerts/Escalation
Alerts/Notifications
Automated Routing
Autoresponders
Call Center Management
Call Recording

Common features of Remote Work software

@mentions
API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Assignment Management
Calendar Management
Collaboration Tools

Price starts from

125

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.1

/5

22

Price starts from

125

Per month

learn more

Total Features

60

Unique features

  • Video Chat

  • Remote Access/Control

  • Inbox Management

  • Video Conferencing

Functionality

4.4

/5

3.8K

Price starts from

55

/user

Per month

visit website

Total Features

182

Features in Common

53

Unique features

  • Call Monitoring

  • Customer Service Analytics

  • Release Management

  • Contract/License Management

Functionality

4.5

/5

2.1K

Price starts from

14

/user

Per month

visit website

Total Features

158

Features in Common

54

Unique features

  • Call Scripting

  • Email Alerts

  • Customizable Reports

  • Access Controls/Permissions

Common Trengo comparisons

Trengo logo
Zendesk Suite logo
TrengovsZendesk Suite
Trengo logo
LiveAgent logo
TrengovsLiveAgent
Trengo logo
Front logo
TrengovsFront

Reviewers who mentioned features said:

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Frits P.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very nice messaging app

Reviewed 4 years ago

Our clients are helped through various channels, served by Trengo

Pros

Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.

Cons

They changed their pricing plan, with a half year for existing customers.

Cv
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Christ v.

Wholesale, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Useful tool in organisations

Reviewed 4 years ago

Good, good support.

Pros

Integration of several communication channels

Cons

Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet

Lv
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Laurien v.

Food Production, 10,001+ employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A nice program

Reviewed 4 years ago

A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.

Pros

I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.

Cons

For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.

Vendor response

Hi Lauren, Thank you for your review and valuable feedback! It is possible to see the historical conversations with the customer in the sidebar under "contact moments" ("contactmomenten" in dutch). If you have more questions or feedback for our product, do not hesitate to reach out. Best, Luuk

TS
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Tim S.

Automotive, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great feature richt and easy to use software that saves time

Reviewed 4 years ago

Trengo saves us time, brings us closer to our customer and shortens response times.

Pros

Everthing in one place with an interface that works like a charm and looks good too.

Cons

Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.

LB
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Lars B.

Facilities Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Its a great tool that saves me a lot of time!

Reviewed 4 years ago
Pros

Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.

Cons

I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier

Cv
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Carien v.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very good

Reviewed 4 years ago

We made the flow for our customer service work. After a try out and getting used to the system for everyone involved, we think it is one of the best choices we have made this past year for our company. It works fast, efficient, customers are happy and it is easy to switch from one user to another so no customer needs to wait long for an answer. The Dutch customer service is excellent, [SENSITIVE CONTENT HIDDEN] team is working very hard to give their customers a good experience. Everybody is friendly and we receive answers very quickly. If we have a problem which they cannot solve immediately, they always let us know they cannot solve it right away. That way we are not left in the dark like so many companies do. Hooray for [SENSITIVE CONTENT HIDDEN] and her team!

Pros

Trengo made our company work more efficient. Our customer service is now able to reply to our customers who come from different channels, it saves time and money.

Cons

The way we had to change the e-mail addresss from a weird code into a proper "sender" address.

TS
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Theo S.

Human Resources, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Super communicationtool for the support-team

Reviewed 4 years ago
Pros

Easy to use tool to combine all communication channels you have. This way our support-team has one place to answer the question from our clients (from mail to chat, all in one place). Other pro; Trengo is building rapidly new features. We are now integrating the chatbot for even better communication with our user.

Cons

For the way we use it, it is super! In the future it would be usefull the get even more insights and more smarter marketing automations based on insights. But the way we use it now it is super!

AR
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Verified reviewer

Computer Software, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Trengo

Reviewed 4 years ago
Pros

Integration with Whatsapp for business, online help center feature and last but not least the chat.

Cons

Minimum of 4 seats for using Whatsapp feature.

Mv
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Mariëlle v.

Electrical/Electronic Manufacturing, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Handige software en compleet pakket

Reviewed 4 years ago

Via zowel chat als telefoon kunnen we onze klanten snel en goed advies geven!

Pros

Veel mogelijkheden om service te verlenen aan klanten, ook online te gebruiken.

Cons

In het begin wat problemen gehad met de integratie van Trengo omdat dit toen ook nog een vrij nieuwe software was, gelukkig is dit nu goed opgelost. Betreft telefonisch contact zou het handig zijn dat mensen die in de wacht staan te horen kunnen krijgen hoelang ze nog moet wachten / hoeveel mensen er nog voor hen zijn. Nu wordt er soms opgehangen omdat het te lang duurt.

Showing original review in Dutch. See translation

LH
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Lena H.

Renewables & Environment, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Fijn programma met veel mogelijkheden

Reviewed 5 months ago

Fijne partij die altijd klaar staat om je te helpen. Vriendelijke support medewerkers denken goed mee voor een gepaste oplossing

Pros

Fijn programma waar alles onder een dak zit. Van chat tot mail. Trengo biedt de mogelijkheid om klanten zo snel en goed mogelijk te helpen.

Cons

Het is een one size fits all programma. Hierdoor ben je beperkt in je mogelijkheden.

Showing original review in Dutch. See translation

JB
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Jacco B.

Internet, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very stable tool that we are using to be available for our clients via chat and whatsapp.

Reviewed 4 years ago
Pros

Easy to set-up / implement and the tool allows us to interact with our customers better. Trengo is easy to work with as a user, there is an online version and also a desktop app. Also provides statistics and enough ways for us to customize it to our needs.

Cons

We did try to also use it for our info@ mailbox but came to the conclusion it is not a great replacement for a dedicated email tool like Outlook when you are using that at the same time.