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uContact vs Aloware Comparison

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Overview

uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal...

Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$40/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(26)

5

4

3

2

1

19

3

2

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(20)

5

4

3

2

1

13

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

It is an awesome thing using this software. I would recommend this to all to use it.
Perhaps I'm paying too much attention to customer service with my praise, but I just cannot help but feel satisfied having happened upon Aloware.
Many helpful features and creative uses. Makes marketing tracking super easy and automated.

Cons

Not enoughreviews yet

Cons

I really don't have one that I can articulate. Every problem we've had, [SENSITIVE CONTENT HIDDEN] worked extremely hard to fix immediately.
Upload templates became difficult on certain computer.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features52
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Notifications
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Chat
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer Profiling
  • Dashboard Creation
  • Drag & Drop Interface
  • Drip Marketing
  • Email Integration
  • Escalation Management
  • Forms Management
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • On-Demand Recording
  • Predictive Dialer
  • Quality Control
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Route Management
  • SMS Marketing Managment
  • SSL Security
  • Social Media Metrics
  • Summary Reports
  • Survey Management
  • Task Scheduling
  • Video Call Recording
  • Video Conferencing
  • Voice Mail
  • Workflow Management
  • Total features39
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Notifications
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Chat
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Custom Forms
  • Customer Activity Reporting
  • Customer Database
  • Customer Profiling
  • Dashboard Creation
  • Drag & Drop Interface
  • Drip Marketing
  • Email Integration
  • Escalation Management
  • Forms Management
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • On-Demand Recording
  • Predictive Dialer
  • Quality Control
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Route Management
  • SMS Marketing Managment
  • SSL Security
  • Social Media Metrics
  • Summary Reports
  • Survey Management
  • Task Scheduling
  • Video Call Recording
  • Video Conferencing
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

uContact vs. Aloware

See how uContact and Aloware stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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