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uContact vs Soon Comparison

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Overview

uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal...

Soon is a cloud-based scheduling and collaboration tools for customer service teams. The platform provides tools for managing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

40

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

19

3

2

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

5

4

3

2

1

19

6

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Not enoughreviews yet

Pros

The good overview, the easy access and very good help and quick responses from the developers for requests of new functions.
Pleasant intuitive UI, intelligent UX design. Responsive support team, lets me keep all team communication in one place for my sanity aaa.
Me and my collegues arent pleased with Soon. Soon gives us more questions then help.

Cons

Not enoughreviews yet

Cons

Sometimes there is an error, probably something with cookies so when you delete them it is fixed.
As a user, it is frustrating to not have visibility on other users' schedules. This may be an option open to administrators--I don't know).
Absolutely none, if there's something you don't like they will adjust Soon to your preferences.
  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features88
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Availability Indicator
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Customer Database
  • Customizable Forms
  • Dashboard Creation
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Employee Database
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Calendar
  • Event Scheduling
  • FCC Compliance
  • FTC Compliance
  • Forms Management
  • Group Scheduling
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Labor Forecasting
  • Lead Capture
  • Lead Management
  • Leave Tracking
  • List Management
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Multiple Scripts
  • On-Demand Recording
  • Online Booking
  • Online Time Clock
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progress Tracking
  • Progressive Dialer
  • Project Time Tracking
  • Prospecting Tools
  • Quality Control
  • Quality Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Scheduling
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • SSL Security
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Skills Tracking
  • Social Media Monitoring
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Task Planning
  • Task Scheduling
  • Text to Speech
  • Time Off Requests
  • Timesheet Management
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Video Call Recording
  • Video Conferencing
  • Voice Customization
  • Voice Mail
  • Workflow Management
  • Workforce Management
  • Total features50
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Availability Indicator
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Customer Database
  • Customizable Forms
  • Dashboard Creation
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Employee Database
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Calendar
  • Event Scheduling
  • FCC Compliance
  • FTC Compliance
  • Forms Management
  • Group Scheduling
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Labor Forecasting
  • Lead Capture
  • Lead Management
  • Leave Tracking
  • List Management
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Multiple Scripts
  • On-Demand Recording
  • Online Booking
  • Online Time Clock
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progress Tracking
  • Progressive Dialer
  • Project Time Tracking
  • Prospecting Tools
  • Quality Control
  • Quality Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Scheduling
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • SSL Security
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Skills Tracking
  • Social Media Monitoring
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Task Planning
  • Task Scheduling
  • Text to Speech
  • Time Off Requests
  • Timesheet Management
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Video Call Recording
  • Video Conferencing
  • Voice Customization
  • Voice Mail
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

uContact vs. Soon

See how uContact and Soon stack up against each other by comparing features, pricing, ratings, integrations, security & more.