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uContact vs XCALLY Comparison

Overview

uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal...

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$40/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(26)

5

4

3

2

1

19

3

2

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

(81)

5

4

3

2

1

70

8

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution.
An excellent solution for managing the customer relationship.
The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.

Cons

Not enoughreviews yet

Cons

When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
They still don't have an iOS app and they already have for it Android. Initially we got confused about the difference between users and agents, but that is not an issue anymore.
Missing features that must be developed. Many requests for support from our customers because not easy to use.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features52
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Chat
  • Chat Transcript
  • Client Management
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Database Integration
  • Disaster Recovery
  • Drag & Drop Interface
  • Drip Marketing
  • Email Integration
  • Event Triggered Actions
  • Feedback Collection
  • Forms Management
  • Help Desk Integration
  • IVR / Voice Recognition
  • Lead Capture
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • On-Demand Recording
  • Performance Management
  • Predictive Dialer
  • Progressive Dialing
  • Quality Control
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • SMS Integration
  • SSL Security
  • Social Media Integration
  • Social Media Metrics
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Task Scheduling
  • Text to Speech
  • Third Party Integration
  • Video Call Recording
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • Total features54
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Notifications
  • Business Intelligence
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Chat
  • Chat Transcript
  • Client Management
  • Collaborative Workspace
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Database Integration
  • Disaster Recovery
  • Drag & Drop Interface
  • Drip Marketing
  • Email Integration
  • Event Triggered Actions
  • Feedback Collection
  • Forms Management
  • Help Desk Integration
  • IVR / Voice Recognition
  • Lead Capture
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • On-Demand Recording
  • Performance Management
  • Predictive Dialer
  • Progressive Dialing
  • Quality Control
  • Queue Manager
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • SMS Integration
  • SSL Security
  • Social Media Integration
  • Social Media Metrics
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Task Scheduling
  • Text to Speech
  • Third Party Integration
  • Video Call Recording
  • Video Conferencing
  • Visual Analytics
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations18
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

uContact vs. XCALLY

See how uContact and XCALLY stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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