uContact Features

uContact

Beautiful Contact Center Solution - Omnichannel - All in One

4.5/5 (26 reviews)

uContact Feature Summary

  • Progressive dialer
  • Manual dialer
  • Inbound call center
  • Blended call center
  • Virtual Call Center
  • Premise-based call center
  • Outbound call center
  • Call logging
  • Ad hoc reporting
  • Automatic notifications
  • Call recording
  • Call transfer
  • Campaign specific caller ID
  • Campaign management
  • Collaborative workspace
  • Communication management
  • FCC & FTC compliance management
  • Configurable workflow
  • Contact database
  • Custom forms
  • Customer database
  • Email integration
  • Forms management
  • Lead capture
  • Multi-channel communication
  • Multi-channel management
  • Predictive dialer
  • Quality management
  • Real time analytics
  • Real time data
  • Real time monitoring
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Security
  • Summary reports
  • Task management
  • Voicemail
  • Workflow management
  • Activity dashboard
  • Mobile alerts
  • Call tracking
  • Call reporting
  • Call monitoring
  • Survey management
  • Drag & drop interface
  • Ratings
  • Social media metrics
  • Live chat
  • Email marketing
  • Email marketing
  • Activity monitoring
  • Call results
  • Dashboard creation
  • Live / video conferencing
  • On-demand recording
  • Video call recording
  • IVR / voice recognition
  • Reporting & statistics
  • Callback scheduling

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Agent Interface
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Campaign Planning
Chat/Messaging
Chatbot
Collaboration Tools
Communication Management
Compliance Management
Computer Telephony Integration
Configurable Workflow
Contact Database
Contact Management
Customer Database
Customer History
Customizable Forms
Dashboard Creation
Drag & Drop
Drip Campaigns
Email Management
Employee Management
Event Triggered Actions
FCC Compliance
FTC Compliance
Feedback Management
File Transfer
Forms Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Lead Capture
Lead Management
List Management
Live Chat
Manual Dialer
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multiple Scripts
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Prospecting Tools
Quality Control
Quality Management
Queue Management
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recording
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Request Assignment
SMS Messaging
SSL Security
Scheduled Recording
Self Service Portal
Social Media Integration
Social Media Monitoring
Summary Reports
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Task Scheduling
Text to Speech
Third Party Integrations
Video Call Recording
Video Conferencing
Virtual Assistant
Voice Customization
Voice Mail
Workflow Management
Workforce Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Agent Interface
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Campaign Planning
Chat/Messaging
Chatbot
Collaboration Tools
Communication Management
Compliance Management
Computer Telephony Integration
Configurable Workflow
Contact Database
Contact Management
Customer Database
Customer History
Customizable Forms
Dashboard Creation
Drag & Drop
Drip Campaigns
Email Management
Employee Management
Event Triggered Actions
FCC Compliance
FTC Compliance
Feedback Management
File Transfer
Forms Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Lead Capture
Lead Management
List Management
Live Chat
Manual Dialer
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multiple Scripts
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Prospecting Tools
Quality Control
Quality Management
Queue Management
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recording
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Request Assignment
SMS Messaging
SSL Security
Scheduled Recording
Self Service Portal
Social Media Integration
Social Media Monitoring
Summary Reports
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Task Scheduling
Text to Speech
Third Party Integrations
Video Call Recording
Video Conferencing
Virtual Assistant
Voice Customization
Voice Mail
Workflow Management
Workforce Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Agent Interface
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center
CRM
Call Center Management
Call Disposition
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Campaign Planning
Chat/Messaging
Chatbot
Collaboration Tools
Communication Management
Compliance Management
Computer Telephony Integration
Configurable Workflow
Contact Database
Contact Management
Customer Database
Customer History
Customizable Forms
Dashboard Creation
Drag & Drop
Drip Campaigns
Email Management
Employee Management
Event Triggered Actions
FCC Compliance
FTC Compliance
Feedback Management
File Transfer
Forms Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Lead Capture
Lead Management
List Management
Live Chat
Manual Dialer
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multiple Scripts
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Prospecting Tools
Quality Control
Quality Management
Queue Management
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recording
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Request Assignment
SMS Messaging
SSL Security
Scheduled Recording
Self Service Portal
Social Media Integration
Social Media Monitoring
Summary Reports
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Task Scheduling
Text to Speech
Third Party Integrations
Video Call Recording
Video Conferencing
Virtual Assistant
Voice Customization
Voice Mail
Workflow Management
Workforce Management
Visit WebsiteCompare App

uContact Feature Reviews

22 reviewers had the following to say about uContact's features:

Marco S.

very easy to use and train personnel in its use. We have all the callcenter under control.

2018-06-08

Pros

very good follow-up reports Multi user and cloud based. This software really effectively manages a small medium department of a callcenter.

Cons

Chat is very heavy for a wordpress-based website. uses very new javascript technology that is incompatible with older browsers (such as those that would normally be used by the client)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Integra CCS


Marco, thank you very much for your feedback!

Read more
Ivan M.

Excellent App

2016-09-07

I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience.

Pros

The real time interface and easy to admin

Cons

there is none. All we use we like

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering uContact

Keep working as now

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 1001-5000 employees)

A high quality, easy to use program that's a fantastic addition to our current workflow.

2018-05-06

Pros

It's got lots of features for a well priced contact center solution.

Cons

While reports are powerful & allow us to track productivity, outbound call volume reports take some time to generate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Lars B.

Great system to work with callbacks and integration's are an amazing addon to this product.

2017-07-29

Gamification, callbacks way up, great support, very awesome after setup.

Pros

We have integrated google forms and sheets within the crm of this product to streamline the ease of development of new campaigns. if you need an integrator for this call 3056000984

Cons

Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Integra CCS


Lars, thank you very much for your comments!

Read more
Areini W.

U Contact

2019-07-15

It can be improved

Pros

Being able to pull calls and view scores

Cons

Glitches we keep having like not being able to call out, disposition, set status

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Integra CCS


Thanks, Areini. This feedback it's important to improve the features of the solution.

Read more
Jaime F.

Powerful product

2016-11-29

We have used this product both for a customer's contact center application as our hosted pbx.

Pros

Easy to setup, strong contact center features, and great customer support service.

Cons

There is a learning curve to understand the configuration of the flows.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering uContact

Product is very cost effective.

Source: Capterra
Helpful?   Yes   No
Read more
Diego G.

TuTasa.com

2016-08-26

We are actually usingo ucontact for our contact center. Our contact center team uses quite a lot of the product's features and are fascinated with the product.

Pros

Ease of use, support, features.

Cons

Some graph colours are counter intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering uContact

R&D team is very receptive. If you happen to have some ideas of new features you should contact them.

Source: Capterra
Helpful?   Yes   No
Read more
Juan Carlos M.

Amazingly complete product, great Price, and the best service.

2018-04-23

Pros

I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Integra CCS


Juan Carlos, thank you very much for your comments about uContact!

Read more
Luis S.

Powerful solution and easy to integrate with other solutions.

2016-11-30

The tools to create complex workflows are really complete and allow a simple integration with other platforms.

Pros

Awesome technical support.

Cons

No.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering uContact

For the product and the team behind I strongly recommend uContact.

Source: Capterra
Helpful?   Yes   No
Read more
Johann L.

Really good solution

2016-12-08

We are having several issues with previous contact center solution providers until we start using uContact.

Pros

Great support team

Cons

No

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering uContact

very good deploy time

Source: Capterra
Helpful?   Yes   No

Response from Integra CCS


Johann, we're glad to learn you found uContact the perfect solution for your Contact Center. Thank you very much for your comments!

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Fabrizio R.

A complete solution for collections!!!

2016-12-02

Pros

Great solution to collection agencies. uContact provide us a complete solution to manage our debt recovery business, with a custom solution and reporting for our customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mauricy P.

The ideal solution for support of growth

2016-12-03

Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box.

Pros

Modern and flexible business form.

Cons

None.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Recommendations to others considering uContact

If your company needs an efficient and effective solution to fuel your CRM or giving the market a greater range of relationship channels see the Integra.

Source: Capterra
Helpful?   Yes   No

Response from Integra CCS


Mauricy, we're glad uContact helped you support growth. Thank you very much for your comments!

Read more
Yessika C.

Magnificent

2018-10-19

Pros

It easily adapts to the needs of the client or at least it was my experience, very easy to use and also has the support of the customer service team that provides a good service.

Cons

I do not have cons of the application for now

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Integra CCS


Yessika, thank you very much for your comments about uContact! We're glad to learn you found our solution useful and easy to use.

Read more
Mariela D.

Powerful and Effective

2016-12-02

Great integration with other solutions.

Pros

Great integration with other solutions.

Cons

Nothing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering uContact

Solid product backed by good support.

Source: Capterra
Helpful?   Yes   No
Read more
Anis B.

Ucontact review - Abowen

2019-07-15

Pros

Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being able to transfer calls from one use to another.

Cons

The technical issues - not being able to log in at certain times, grading down instead of exact score (85% = 80% instead of remaining as is), the redial option didst seem to call back properly ( it will go to voice mail when redialed or not go through), searching for customer's via would not be successful.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Integra CCS


Great feedback, Anis. We appreciate it.

Read more
Jose L.

Complete, reliable and easy to use

2016-11-30

I highly recommend uContact for any type of Contact Center. Integra CCS team really understand our needs and work as a team they developed a custom solution for our operation.

Pros

The start up was very easy and the system is very user friendly and reliable.

Cons

N/A

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering uContact

Great product!!!

Source: Capterra
Helpful?   Yes   No
Read more
Vanesa C.

Great product and customer support

2018-04-25

Pros

Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. "

Cons

For now we have no cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Integra CCS


Vanesa, we're glad to learn you found our solution intuitive and useful. Thank you very much for your comments!

Read more
Tisane M.

Good Quality

2019-07-15

My over all experience with ucontact has been good its very efficient when it comes to following up on calls.

Pros

What I like most about this software is how well you can keep track of the calls and follow up on customers

Cons

What I least liked about the software is how often calls would come in once you become available.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Integra CCS


Hi, Tisane. Sorry for the late reply, this pandemic got us really busy.Thanks for the feedback!

Read more
Diego M.

User friendly and excellent functionality.

2016-12-07

We are satisfied with uContact in terms of features and support. The implementation was fast and the usability was great.

Pros

Support

Cons

Highly Recommended.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Diego B.

Great product and customer support.

2016-11-29

The solution is extremely easy to use and allows and is a true all in one multichannel solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andres L.

Great Experience

2016-11-30

Very user friendly and excellent customer support. If you have really specific needs, that requires a flexible tool, this is your solution.

Pros

The team and solution

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
JIMENA M.

Great product!!!

2016-08-26

Pros

The system is extremely easy to use and much more complete that other expensive platforms

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering uContact

The support team is great.

Source: Capterra
Helpful?   Yes   No
Read more