App comparison

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Umanest Logo

Umanest

Loyalty and reputation toolkit for property managers.

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Umanest Features

Features Summary

Functionality

5.0

/5

3

Total features

51

14 categories

Umanest features

API
Activity Dashboard
Alerts/Notifications
Benchmarking
CSAT Survey Structure
Churn Management
Communication Management
Conditional Logic

Common features of Customer Experience software

API
Access Controls/Permissions
Alerts/Notifications
CRM
Collaboration Tools
Customer Journey Mapping
Customer Segmentation
Customizable Branding

Screenshots

Contenders comparison

Functionality

5.0

/5

3

Price starts from

ic-pricetag

No pricing info

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Total Features

51

Unique features

  • Customer Journey Mapping

  • Customer Engagement

  • HR Management

  • Key Performance Indicators

Functionality

4.6

/5

284

Price starts from

49

Per month

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Total Features

41

Features in Common

19

Unique features

  • Monitoring

  • Email Marketing

  • Real Time Reporting

  • Response Validation

Functionality

4.6

/5

165

Price starts from

19

Per month

visit website

Total Features

26

Features in Common

14

Unique features

  • Review Request

  • Review Monitoring

  • Multi-Channel Campaigns

  • Review Badge Management

Common Umanest comparisons

Reviewers who mentioned features said:

HH
AvatarImg

Hamish H.

Real Estate, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A tool every Property Management business needs!

Reviewed a year ago

Our experience with Umanest has been a very positive one. [SENSITIVE CONTENT] has been very helpful and provided us with great training and insight.

Pros

This tool asks all the right questions, to all the correct people. Unlike other NPS survey tools, this tool is made for the Property Management industry. I love the type of questions it asks our clients - giving us a really good insight into the service we provide our clients, and what we can do to improve our service offering. Not only does it work really well, it seamlessly integrates with our trust account system - so no manual input!

Cons

We can't find any faults with the software or the service we have received.

SA
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Solly A.

Real Estate, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Feedback keeps us honest in out business operations and team performance.

Reviewed 7 months ago

It's been really good, the customer service we receive is excellent they are always listening to our problems and deliver on our expectations

Pros

The ability to see staff ratings on a high level and in detail if required

Cons

The inability to directly link reviews to google

YL
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Yves-Louis D.

Real Estate, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

MUST BE USED

Reviewed 2 years ago
Pros

A very useful management tool, a fantastic Quarterly review to know the mood of all our landlord and tenants . Better to get even a bad review on Umanest than on internet or social network and you can remedy the issue . The team likes it and is in a hurry to get the results . It push naturally the people in the company to offer a better service .

Cons

We don't know sometimes who is writing the comments, a bit frustrating but understandable