Upscope vs Action1 Comparison

TeamViewer Remote

AnyDesk

Atera

ManageEngine Patch Manager Plus

NinjaOne

Faveo Helpdesk

Compare Upscope and Action1 based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Faveo Helpdesk has served various clients across the globe to track and manage customer support. It helps your team stay organized. Faveo is integrated with email, phone, chat, social media (Facebook, Twitter), and many third-party applications. It is easy to install, easy to use, and cost-effective.

TeamViewer is a remote support, remote access & online meetings management software which supports remote computer restart, printing, & install, & more

Upscope co-browsing is a one click, no-download, interactive screen sharing solution for customer support and sales. It provides a secure co-browsing solution for improving customer experience in financial, health, SaaS and other industries via cloud, API and on-premise options.

Access Controls/Permissions

Audit Trail

Collaboration Tools

Customizable Branding

Diagnostic Tools

Remote Access/Control

Remote Monitoring & Management

Screen Sharing

Session Transfer

Single Sign On

Third-Party Integrations

Upscope

Web-based

Training team lead

The ability to screen share with your customers is a great asset when assisting non-tech-savvy users.

Sales & Recruiting 

I love the fact that it is super easy to use, and how often it comes in handy to help issues at hand.

Customer Success Manager

We use Upscope within Intercom so our customers can share their screen with us and so we can provide better customer support. It's very easy to use, quick, and super useful.

Corporate Trainer

Not being able to see PDF documents that our site creates for the user is also a PROBLEM. I have had problems of the connection just dropping for no reason.

Support Tech Engineer 

Upscope is easy to use and a click away from getting on a screen share with another user. It has improved our time to resolve issues and given us an advantage is the software industry.

I have used upscope for over 2 years and I love how easy and effective it is for me to use all the time.

Associate Digital Marketing Manager

Upscope's ability to allow customer service agents to share their screen with a customer is incredibly helpful.

Customer Success 

Ability to highlight on the screen, easy integration with other technology, quick connect.

Director of Marketing

For us, we had imbedded windows within our website and it was a struggle to have those show through upscope.

President & CEO

We are so happy we found them through a integration with Intercom and it has allowed us to change the way we handle screenshared.

Customer Experience Team

Do let me know if this keeps happening even after doing this and I'll dig further.

Country Manager and Dietitian 3837N

It takes too long to load when they change the tab (perhaps this is more of an internet problem). Sometimes it does not find a client online even though I'm chatting with them on Intercom.io.

Product Manager

What I like most about UpScope is the 1-click instant screen share.

Easy of use and ability to add more information to a clients profile for future inquires.

Upscope: Exactly what you want for customer service screensharing.

Customer Success Associate

It allows us to see exactly what the user is seeing and helps us avoid misinterpretations.

Upscope screenshot: Upscope screensharing from chat

Upscope screenshot: Upscope mouse control

Upscope screenshot: Upscope drawing functionality

Upscope screenshot: Upscope audio calling

Freelancers

Large Enterprises

Mid Size Business

Public Administrations

Small Business

NinjaOne simplifies IT management with powerful automation, empowering over 20,000 IT teams to enhance productivity, security, and control. From endpoint and patch management to remote access and backups, NinjaOne offers a user-friendly, scalable solution for modern IT challenges.

Patch Manager Plus allows users to automate patching of Windows, Mac, Linux, and over 850 third-party applications offering complete automated patch deployment

Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. 

Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Application Management

Application Security

Approval Process Control

Asset Tracking

Audit Management

Automatic Patch Deployment

Automatic Scans

Backup and Recovery

Behavioral Analytics

Change Management

Compliance Management

Compliance Tracking

Configuration Management

CPU Monitoring

Customizable Reports

Customization

Dashboard

Data Import/Export

Data Security

Data Visualization

Deployment Management

Device Management

Email Alerts

Event Logs

For MSPs

HIPAA Compliant

Inventory Management

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Maintenance Management

Maintenance Scheduling

Monitoring

Multiple User Accounts

Network Wide Management

Patch Management

Patch Prioritization

Patch Testing

Performance Metrics

Policy Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Remote Access & Monitoring

Remote Update/Installation

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Scheduling

Secure Login

Security Auditing

Server Monitoring

Summary Reports

Task Management

Task Scheduling

Threat Intelligence

Two-Factor Authentication

Unattended Access

Uptime Reporting

Usage Tracking/Analytics

User Management

Vulnerability Assessment

Vulnerability Management

Vulnerability Protection

Vulnerability Scanning

Vulnerability/Threat Prioritization

Web Threat Management

Workflow Management

Action1

Windows

Director

The way it is constantly being improved with new features added on a regular basis. The support team have always been great when contacted and seem to genuinely want to help resolved your issue.

System Admin

Very good, I could setup the software very easy and fast. The guys working on the software are very interested on bringing it forward, something that I like.

Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.

IT Manager

It has been really good, they are very attentive and want to help, the product is constantly improving and it just keeps getting better.

Owner

As a sideline MSP, it is great that there are 100 free endpoints to get me going until I can expand my business. It allows me to use high-level tools without the startup cost and expand from there.

IT Infrastructure Coordinator

Fast and light agent, with ease installation. Wonderful web management interface, quick communication with the machine and now with a list of known vulnerabilities.

Free for up to 100 end points. Fantastic functionality and ease of use.

IT Support Specialist

The first 100 endpoints are free so evaluating in your environment can be at a scale that reflects a real use case. If you only need 100 or less then you get a great tool for free.

Technologies Coordinator

I'm very impressed by Action1's commitment to making it free.

Software developer

It is pretty easy to use, the service is free for the first 100 endpoints! and also the team behind it is really helpful.

They are executed on your source machine. Not sure how to get around this, but this was the only negative.

Great overview of the infrastructure. Posibility to contribute with the community in the development of the platform.

Security Engineer

For large companies, even easier considering you can deploy rapidly using Group Policy. If everyone started using the Free version, they'd realise how good the product is, not change, but scale up.

The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for  future updates. The agent is currently only available for Windows.

IT Programmer

A few functionalities are missing, such as sending files via remote desktop, or updating programs installed with exe, not MSI, but as far as I know they plan to add these functionalities.

Head of IT

It's simple to navigate and easy to learn. I had never even heard of Action1 a couple of months ago and now we're using it for all our Windows assets as if we'd known the tool for decades.

IT Support

In cloud solution, with intuitive setup and comprehensive software update database. Finally, we have found the right tool to manage both system and 3rd party applications for a very reasonable price.

Technical Manager

The remote access seems a bit limited, for instance with no ability to transfer files.

Upscope vs Action1 Comparison

Upscope

Action1

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives