Upscope Features & Capabilities

Upscope

TeamViewer Remote

Zoho Desk

Upscope co-browsing is a one click, no-download, interactive screen sharing solution for customer support and sales. It provides a secure co-browsing solution for improving customer experience in financial, health, SaaS and other industries via cloud, API and on-premise options.

Access Controls/Permissions

Audit Trail

Collaboration Tools

Customizable Branding

Diagnostic Tools

Remote Access/Control

Remote Monitoring & Management

Screen Sharing

Session Transfer

Single Sign On

Third-Party Integrations

Action1

ISL Light

RemotePC

Neat idea and good integration, but did not include necessary info for troubleshooting via scrshare

Hi Lexx,

Thank you for your feedback, we're sorry that your experience with Upscope wasn't as expected.

We're constantly trying to improve the software and have made progress in performance in the past few months.

The address bar is something we unfortunately cannot support, due to the nature of the technology, we are unable to access other tabs and the address bar.

If you'd like an extended trial with us to see the new features and improvements, please feel free to contact a member of the team by emailing us at team@upscope.io, or call us on +1-347-344-5719.

Thank you,
Upscope Team

We use Upscope for our in app chat support. Instead of a non-technical customer trying to explain a technical issue through text, with Upscope we can quickly access the customers screen and see the issue with our own eyes. Game changer!

Very easy to use, amazing support

It's been a great time saver for support and our on-boarding teams.

Improved Training & Support

awesome tool on helpdesks!

Guide your Customers with Upscope.io

Truly just saves me time as we are able to get it on our mobil device and desktop and it keeps a log of all phone activity.

Upscope Saas Review

Hi Eugene :) I think you may have clicked a different link and submitted a review for Truly rather than Upscope. 
Cheers
Pardeep

Great feature!

Support is better while simultaneously being less operationally expensive.  Our users' experience is better and retention is higher because their time-to-value is shorter thanks to UpScope.

Awesome because it's Quick & Easy

First Time Using Upscope 

Excellent tool! One click through Intercom (live chat app) and I have a live screen share session. 

We solve most of the problems our app faces through UpScope. It's extremely helpful to visualize in real time what our customers are doing.

SyncOnSet Review

It’s an amazing service that really helps me with my customer support. Whenever I have used it I have received amazingly feedback on how proactive we are to help our clients. I would definitely recommend. I think it needs a few tweaks but in general is really amazing.

Brandbassador x Upscope Review

Feedback from Brandbassador

I have used upscope for over 2 years and I love how easy and effective it is for me to use all the time! I am so happy our company switched over to Upscope to improve how we communicate with our customers in the most effective and easy way possible! It truly is a click away and makes my job so much easier. :) 

Support Tech Engineer User 

It has been invaluable for our team when assisting users training or troubleshooting issues!

Perfect for Tech Support

We using Upscope for our support team to lower the time to resolution and increase customer experience and satisfaction. 

Too Easy 

Having spent 10 years doing Customer Success and sales this is the best tool I've ever used. My phone demo time has decreased from over an hour to just 20 minutes at times with increased knowledge by the user. 

Your SaaS business needs this tool

Our entire loan application process is automated online. Sometimes, users have issues moving through the steps. Upscope has proven to be instrumental when written or verbal instructions aren't enough to help the customer. It allows us to see exactly what the user is seeing and helps us avoid misinterpretations! 

Upscope Rocks!

Super positive. Upscope has replcaed our clunky software previously used for screenshare for support purposes and something we will continue to use

Quality Product

When you just can't describe something over the phone, Upscope fixes that problem entirely. I've discovered and diagnosed glitches, real issues and more through the software and I would not have been able to get through calls as fast or at all without Upscope!

Solid SAAS with good support and features

Upscope Useful customer support tool

Doesn’t Connect to Some Customers

Hi Alison, thanks for the review. The link problem is due to the way the code was installed, meaning it gets blocked by some ad blockers on user computers. We are in touch with your team about installing it the right way which will solve these problems. After that, it will be consistently showing and allowing screen shares - as per the normal experience :)
Cheers
Pardeep

Easy to use for the most part, and I would recommend it to a friend/other business as an extra step in helping their customers. 

Thoughts

It's a great help. It lessens the burden of asking the customer's issue as when we took one look, we already knew what is the problem. Customers were happy. Kudos!

MY UPSCOPE EXPERIENCE

Good experience.  Very easy to use program.  Customer service is adequate, they were very helpful in the beginning when getting us set up, but since we have signed up for a year we haven't heard from our rep for a check in or to see if we needed anything.

Upscope Features

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