Page 2 | Upscope Reviews - Pros & Cons, Ratings & more

Median CoBrowse

Upscope co-browsing is a one click, no-download, interactive screen sharing solution for customer support and sales. It provides a secure co-browsing solution for improving customer experience in financial, health, SaaS and other industries via cloud, API and on-premise options.

Upscope

Web-based

Training team lead

The ability to screen share with your customers is a great asset when assisting non-tech-savvy users.

Sales & Recruiting 

I love the fact that it is super easy to use, and how often it comes in handy to help issues at hand.

Customer Success Manager

We use Upscope within Intercom so our customers can share their screen with us and so we can provide better customer support. It's very easy to use, quick, and super useful.

Corporate Trainer

Not being able to see PDF documents that our site creates for the user is also a PROBLEM. I have had problems of the connection just dropping for no reason.

Support Tech Engineer 

Upscope is easy to use and a click away from getting on a screen share with another user. It has improved our time to resolve issues and given us an advantage is the software industry.

I have used upscope for over 2 years and I love how easy and effective it is for me to use all the time.

Associate Digital Marketing Manager

Upscope's ability to allow customer service agents to share their screen with a customer is incredibly helpful.

Customer Success 

Ability to highlight on the screen, easy integration with other technology, quick connect.

Director of Marketing

For us, we had imbedded windows within our website and it was a struggle to have those show through upscope.

President & CEO

We are so happy we found them through a integration with Intercom and it has allowed us to change the way we handle screenshared.

Customer Experience Team

Do let me know if this keeps happening even after doing this and I'll dig further.

Country Manager and Dietitian 3837N

It takes too long to load when they change the tab (perhaps this is more of an internet problem). Sometimes it does not find a client online even though I'm chatting with them on Intercom.io.

Product Manager

What I like most about UpScope is the 1-click instant screen share.

Easy of use and ability to add more information to a clients profile for future inquires.

Upscope: Exactly what you want for customer service screensharing.

Customer Success Associate

It allows us to see exactly what the user is seeing and helps us avoid misinterpretations.

RealVNC Connect

Screen sharing easy 

Excellent tool! One click through Intercom (live chat app) and I have a live screen share session. 

Amazing app

Amazing 

We solve most of the problems our app faces through UpScope. It's extremely helpful to visualize in real time what our customers are doing.

SyncOnSet Review

It’s an amazing service that really helps me with my customer support. Whenever I have used it I have received amazingly feedback on how proactive we are to help our clients. I would definitely recommend. I think it needs a few tweaks but in general is really amazing.

Brandbassador x Upscope Review

Thus far Upscope has been a great product to use.  

Upscope Ease

Good software

Feedback from Brandbassador

Better customer support and training. Cowbrowsing straight from intercom is excellent. Would recommend upscope to anyone using Intercom to support customer UI interactions. Great tool!

Perfect for use with Intercom! Frustrating when "Upscope User Not Found"

A note on 'user not found' and how to avoid it:

In 99% of cases, user not found is when the Upscope javascript snippet is not on all pages on which you wish to screen share with a customer. Once the code is added, it will work smoothly.

While we can't be 100% certain that this was the case here, from our experience over the last few years, it's around 99% likely :) There are some cases in which the screen sharing link within a chat integration is blocked by adblockers but this can be avoided by installing it directly on the page and not via Google Tag Manager.

The Intercom ID issue has also been solved as we now have a direct integration with Intercom allowing anyone to launch a co-browsing session with a customer from directly within their chat.

Screen sharing easily

With the help of a developer it was so easy to get started. Upscope allows us the ability to see our customer's screen to help guide them through the process with one click. Combine Upscope + Intercom and you have an amazing solution to assist your customer remotely. Love it! 

UpScope helps take our customer support to the next level

Love the product! It is such a great compliment to Intercom and helps us support our customers in a way that creates limited friction! 

Such a great compliment to Intercom

Simple one click screenshare through Intercom. Beautiful solution when done right. 

Fastest way to see a user's screen! 

I have used upscope for over 2 years and I love how easy and effective it is for me to use all the time! I am so happy our company switched over to Upscope to improve how we communicate with our customers in the most effective and easy way possible! It truly is a click away and makes my job so much easier. :) 

Support Tech Engineer User 

It has been invaluable for our team when assisting users training or troubleshooting issues!

Perfect for Tech Support

Great Product

Best of its kind

good, simple, easy to use, no complications added

works exactly as it needs to

We using Upscope for our support team to lower the time to resolution and increase customer experience and satisfaction. 

Too Easy 

Having spent 10 years doing Customer Success and sales this is the best tool I've ever used. My phone demo time has decreased from over an hour to just 20 minutes at times with increased knowledge by the user. 

Your SaaS business needs this tool

Upscope Review 

Our entire loan application process is automated online. Sometimes, users have issues moving through the steps. Upscope has proven to be instrumental when written or verbal instructions aren't enough to help the customer. It allows us to see exactly what the user is seeing and helps us avoid misinterpretations! 

Upscope Rocks!

Super positive. Upscope has replcaed our clunky software previously used for screenshare for support purposes and something we will continue to use

Quality Product

When you just can't describe something over the phone, Upscope fixes that problem entirely. I've discovered and diagnosed glitches, real issues and more through the software and I would not have been able to get through calls as fast or at all without Upscope!

Upscope Reviews - Page 2

94 reviews

Screen sharing easy

Excellent tool! One click through Intercom (live chat app) and I have a live screen share session.