Page 4 | Upscope Reviews - Pros & Cons, Ratings & more

Median CoBrowse

Upscope co-browsing is a one click, no-download, interactive screen sharing solution for customer support and sales. It provides a secure co-browsing solution for improving customer experience in financial, health, SaaS and other industries via cloud, API and on-premise options.

Upscope

Web-based

Training team lead

The ability to screen share with your customers is a great asset when assisting non-tech-savvy users.

Sales & Recruiting 

I love the fact that it is super easy to use, and how often it comes in handy to help issues at hand.

Customer Success Manager

We use Upscope within Intercom so our customers can share their screen with us and so we can provide better customer support. It's very easy to use, quick, and super useful.

Corporate Trainer

Not being able to see PDF documents that our site creates for the user is also a PROBLEM. I have had problems of the connection just dropping for no reason.

Support Tech Engineer 

Upscope is easy to use and a click away from getting on a screen share with another user. It has improved our time to resolve issues and given us an advantage is the software industry.

I have used upscope for over 2 years and I love how easy and effective it is for me to use all the time.

Associate Digital Marketing Manager

Upscope's ability to allow customer service agents to share their screen with a customer is incredibly helpful.

Customer Success 

Ability to highlight on the screen, easy integration with other technology, quick connect.

Director of Marketing

For us, we had imbedded windows within our website and it was a struggle to have those show through upscope.

President & CEO

We are so happy we found them through a integration with Intercom and it has allowed us to change the way we handle screenshared.

Customer Experience Team

Do let me know if this keeps happening even after doing this and I'll dig further.

Country Manager and Dietitian 3837N

It takes too long to load when they change the tab (perhaps this is more of an internet problem). Sometimes it does not find a client online even though I'm chatting with them on Intercom.io.

Product Manager

What I like most about UpScope is the 1-click instant screen share.

Easy of use and ability to add more information to a clients profile for future inquires.

Upscope: Exactly what you want for customer service screensharing.

Customer Success Associate

It allows us to see exactly what the user is seeing and helps us avoid misinterpretations.

RealVNC Connect

Needs work

Hi Bill, we don't have an integration with Slack, is it possible you've us confused with someone else?

Great service and functionality works beautifully

Outstanding Support

Awesome for a second pair of eyes

WE are able to share a screen and walk people through problems

Interesting, have never used.

Working great!

Must Have!

Upscope has been great in helping us with tech support, as customers can sometimes be vague about their problems but this allows us to see exactly what kind of trouble they are having and also allows us to guide them in the right direction instead of them getting confused over our directions.

Great Product!

Overall I have had a pretty good experience with Upscope.

It has been pretty good. It is a great product overall. 

Really great product and very useful, just does not always work

Upscope Review

Overall it is great and really helps with troubleshooting.

It has been truly beneficial having Upscope as a tool. I couldn't recommend it enough!

Upscope Reviews - Page 4

94 reviews

Needs work

Outstanding Support